Norm Reeves Honda Superstore Cerritos

Susanna is my new go to person for any new car purchases! Susanna was extremely professional in my experience. We had email exchanges, and came to an agreeable price within a day or two. I stopped by the deal Susanna was extremely professional in my experience. We had email exchanges, and came to an agreeable price within a day or two. I stopped by the dealership with my check the following day to pick up the vehicle. She was even happy to split the sale with another salesperson just so she could have him/her pick up the car from their storage facility. (they didn't have the color combination I wanted in house). I recommend her! More

DO NOT LEASE FROM HERE OR GIVE THEM YOUR BUSINESS. My girlfriend and I are college students at CSULB and came in here March of this year with the intentions of starting a lease with Honda. We had heard My girlfriend and I are college students at CSULB and came in here March of this year with the intentions of starting a lease with Honda. We had heard good things about Honda and this dealership in particular. This was obviously a big step for us as we had never owned a car. We saw the Civic advertised at $129 a month and thought that it was a good deal. We had previously talked to Toyota which is 100ft from this dealership. Everyone at Toyota was very nice and the deal looked a lot better than what we have now (worth a visit). We were very clear that we only wanted a 24-month lease as we are international students and will be leaving in 2 years from March, they said not a problem. Everyone we spoke to from Isaac Lopez (salesman), Chandika Desilva, Ajith Jinadasa (VIP Director) and Mauricio in Finance, we made it explicitly clear that we only wanted a 24-month lease. Not one person indicated that there was an issue with this. They said the monthly cost will be a little higher as the $129 is for a 36-month lease. One thing lead to another and we agreed upon $321 a month for 24-months. We went through the process all the way until we met with Mauricio in finance. He had the contract and instructed me to sign it and said that everything we had discussed was in there, nothing new. One month later our first bill arrives and it says 35 remaining payments... I called all the people listed above and all of them straight out denied it. I emailed all the people involved and did not receive a single response. It was only after I told them that I would review them individually online that I received an email from the General Sales Manager, Ralph Calvo, who was very attentive and helpful and even reached out to me via email and phone, but told me there was nothing he could do (which I find hard to believe) and forwarded me onto people I had already tried to contact. I understand that it was incredibly silly of me to trust these friendly, approachable car salesmen and I should have read through the contract very carefully but I think it is totally disgraceful on behalf of Honda that they take advantage of young people in this way. I hope that this gathers enough attention to change the outcome of this issue, as I will not give up until I reach a resolution. To anyone else thinking of giving Honda your valuable dealership, reconsider. Or at the very least, not this dealership or these people. P.S. Honda, please do not bother replying to this review for show, or the many reviews that are to follow. I have reached out to everyone in your directory. If you have a reoslution, you know where to email me. More

Amazing Chirsty helped me so much to find the perfect car for me. She showed me a lot of different cars , didn’t stop til I got a great deal & the car I wante Chirsty helped me so much to find the perfect car for me. She showed me a lot of different cars , didn’t stop til I got a great deal & the car I wanted! Thank you Chirsty More

My elite car Very excellent service, friendly, nice, & provide a lot informations. Would recommend to friends & family. Was late to the appointment due to LA traf Very excellent service, friendly, nice, & provide a lot informations. Would recommend to friends & family. Was late to the appointment due to LA traffic, she was very kind & respectful. More

New Car Purchase Our experience working with Kim was of high quality. She was well informed and made the process of buying a car a little less time consuming. I would Our experience working with Kim was of high quality. She was well informed and made the process of buying a car a little less time consuming. I would definitely recommend Kim to anyone wanting to purchase a Honda. More

5 stars Hi, I bought a Honda Accord EXL from VIP sales representative Sen Dissanayake. He was polite and professional. He helped me several times over the pho Hi, I bought a Honda Accord EXL from VIP sales representative Sen Dissanayake. He was polite and professional. He helped me several times over the phone and at the dealership even after a few days. Sen went above and beyond to provide me with great service, he gets a 5 star rating from me. Thanks Spencer H. More

New 2018 Honda Accord!!! Phil Byrd by far is the best salesman. I came in unsure and nervous about if i was able to get a car but Phil reassured me that everything was going t Phil Byrd by far is the best salesman. I came in unsure and nervous about if i was able to get a car but Phil reassured me that everything was going to be ok. Now I’m driving my beautiful new car!! Thank you Mr. Phil Byrd for being so kind, patient, and courteous with me. More

Lease Rollover Jerry is the overall best salesperson. We have bought about 7 cars from him and he always gives us the best deal possible, never haggles with numbers Jerry is the overall best salesperson. We have bought about 7 cars from him and he always gives us the best deal possible, never haggles with numbers always straight forward about what we fill comfortable with. Just financed two cars in less than a month and he's always very excited to help us and give us the best deal. He has the customers best interests in mind and that's what makes us come back, making my lease rollover process smooth and easy. I recommend Jerry to anyone interested in purchasing a new or used Honda, we've tried working with other sales people but none offer the customer service and peace of mind Jerry offers when making such a big purchase. More

Great experience Susanna was great, she helped me to the fullest I couldn't of ask for a better visit. I'll definitely tell others that the people at honda give the b Susanna was great, she helped me to the fullest I couldn't of ask for a better visit. I'll definitely tell others that the people at honda give the best service. More

Extremely friendly and helpful, Goes the extra mile! Susanna is very friendly and helpful! No pressure sale. The car we wanted wasn’t available on site she actually went and picked up the car herself fro Susanna is very friendly and helpful! No pressure sale. The car we wanted wasn’t available on site she actually went and picked up the car herself from another dealer. Thats great service. If shopping for a honda Look for her you wont wrong. More