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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,395 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,395 reviews

January 27, 2014

I would like to share that Shawn Shahnawaz was very helpful and really went out of his way to give me the best deal he can offer. I am very satisfied with his service and would have to say that his eff More

by WendyGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 27, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Wendy, I am so pleased to hear that Shawn went above and beyond to make your first buying experience amazing! Thank you for taking the time to share your feedback. Our team always strives to provide our guests with all of the information they need to make the right decision. I am happy that Shawn provided this to you and found you a car that fit all of your needs and budget. We hope you are enjoying your new vehicle so far and look forward to working with you again in the future! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 26, 2014

The customer service here was professional, quick, and honest. Unlike other dealerships, they did not play any games. I came in for the advertised special, which is what I got, without any games. More

by endofamnesia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo Cordova
Jan 27, 2014 -

Norm Reeves Honda Superstore Cerritos responded

I appreciate you taking the time to share this excellent feedback. Thanks so much for the kind words! Our team strives to provide a hassle-free and professional experience without any games or pushy tactics. I am happy to hear this great customer service was shown to you during your visit. We look forward to helping you with any of your future automotive needs! In the meantime, be sure to find us on Facebook and Twitter for exclusive offers and updates. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 23, 2014

Over the phone Ishan mentioned that Norm Reeves is a brand name and that we should start our shopping at the biggest Honda store in the USA. Even though Ishan sounded humble I felt his comment was cocky More

by Sallydur1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ishan Packeer
Jan 27, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Sally, Thank you for taking the time to leave us this excellent review and 5-star rating! I am pleased to hear that Ishan was helpful throughout your purchase and found your brother-in-law a great new Honda. We hope he is enjoying it so far! If you have any further comments or questions, please feel free to give us a call or come back in. We look forward to working with you again in the future! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 22, 2014

I wanted a pilot and jamie made it happen! I am very satisfied with the service he provided me I will buy my next car here again! More

by lissetrobles02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for this great feedback and 5-star rating! I am pleased to read about your positive experience with Jaime. He will be glad to know he was able to show you our dedication to customer satisfaction. Congratulations on your new Honda Pilot! I hope you are enjoying it so far. Please come back and see us for anything you need in the future! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 20, 2014

KENDRA WAS VERY COURTIOUS AND HELPFUL.SHE REALLY TOOK THE TIME TO HELP US AND DID EVERYTHING POSSIBLE TO MAKE OUR PURCHASE RIGHT THANKS KENDRA WELCOME TO CALIFORNIA!! More

by 4JUANCAROL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the excellent review! I am happy to hear that Kendra was helpful and accommodating throughout your visit. We strive to provide our guests with all the information needed to make a decision that is right for them. I am glad that Kendra was able to ensure this for you, and I hope you are enjoying your new vehicle so far. Please be sure to come back for any of your future automotive needs! Warm regards, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 20, 2014

Kendra was excellent. Being from San Diego, we negotiated everything over the phone. She booked us a priority appointment and we were in and out of there within 2 hours (I have purchased many cars and this w More

by Nortdort
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2014 -

Norm Reeves Honda Superstore Cerritos responded

It is such a pleasure to read about your great experience with Kendra! Thank you for taking the time to leave this review, as well as for going out of your way to come to Norm Reeves Honda. Providing a hassle-free and quick purchase is one of our top priorities. It is rewarding to hear that our team got you in and out in record time. We hope you will come back in the future for anything you need! Also, be sure to connect with us on Facebook and Twitter for updates and exclusive offers. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 18, 2014

Jorge did a great job, spanish speaker was able to talk to my dad which only speaks spanish. Extremely friendly reviewed the complete car for me gas milage, miles on the car, all the features inside of the More

by Ismael12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jorge Ruiz
Jan 20, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing these kind words about your experience with Jorge! Making sure each customer feels completely comfortable is among our top priorities, and I am happy Jorge was able to provide this to both you and your father. I hope you are enjoying your new vehicle so far! If you need anything in the future, please come back and see us. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 17, 2014

The dealer was great. The people working there take the time to get to know you and help you find what you like. The employees are friendly and extremely helpful. Jerry and jojo were awesome. More

by Ychinchilla88
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 20, 2014 -

Norm Reeves Honda Superstore Cerritos responded

I appreciate you taking the time to share this excellent review! At Norm Reeves Honda, we work hard to ensure our customers are completely satisfied. I am pleased to hear that our team provided you with exceptional customer service and helped you find a car that suits your needs. If you need anything in the future, please don't hesitate to reach out to us. We hope to see you again soon! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 15, 2014

I am grateful to have Mr Ray Tabatabai ,He was super nice with a lots of experience. Your personalized customer service and hospitality were really appreciated. Thanks for taking the time to go the extra mi More

by chong12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 20, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for these kind words! It is such a pleasure to read about your positive experience with Ray. He is an excellent member of our team, and I am happy to hear that he displayed our dedication to customer service. We hope to see you again in the future for anything you need! In the meantime, be sure to connect with us on Facebook and Twitter for dealership updates and special offers. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 14, 2014

I honestly have to say I have not purchased a brand new car in 13 years and I met the perfect sales person at this dealership. Her name is Jackie Bernardino, she is outstanding at what she does and her cus More

by Cstarvalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie bernardino
Jan 14, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Wow, thank you so much for this excellent review and congratulations on your new Accord! It is a pleasure to read about your experience with Jackie. She is a great member of our team and consistently upholds our commitment to customer service. We hope you are enjoying your new Honda so far and look forward to working with you again on anything you need in the future. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

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