Norm Reeves Honda Superstore Cerritos - Service Center

I bought a 50 thousand dollar Ridgeline HPD model. I noticed two bolts on my cowl panel from my fender liners, also 19 Philips screws stripped out and one missing, front lower bumper texture damage, a I noticed two bolts on my cowl panel from my fender liners, also 19 Philips screws stripped out and one missing, front lower bumper texture damage, and a rear tailgate upper molding damage. They promise me the new 19 Phillips screws replacement not only call back a year later from Oscar Ortega. Nor the dealership don't buy anything from this place, I work at Honda for 9 years, service is the worst pep boy's blow's there service away. Had my first oil change done they broke my upper corsuports cover clips. No pride , not a care in the world, sales is excellent, stay away from service techs are horrible and so is anyone who's supposed to have quilty control. I will buy my own 19 stripped screw's myself. I also asked for a estimate on the key fob cause I had a double cardiac arrest and the firefighters lost my keys, no estimate tell this day. Worst service center for Honda in California stay away More

I received great quality service there, from the time I bought my car from the dealer to the maintenance department. bought my car from the dealer to the maintenance department. More

The oil change was great and my representative was very responsive. However, the mechanic failed to properly re-install the engine splash shield for my 2019 Honda Civic. It fell out a couple days after the responsive. However, the mechanic failed to properly re-install the engine splash shield for my 2019 Honda Civic. It fell out a couple days after the oil change. More

Service attendant did not represent me fairly. He didn't install the part he commited He didn't install the part he commited More

Thanh was very helpful and professional with me. He helped me out in a swift manner and was courteous when the time came to pick up my vehicle. I hope to make appointments with him in the future! He helped me out in a swift manner and was courteous when the time came to pick up my vehicle. I hope to make appointments with him in the future! More

Mr R Gonzalez was a wonderful service advisor. He explained everything to me and got me in and out quickly. I continue to be loyal NRH customer since 2014. Thank you He explained everything to me and got me in and out quickly. I continue to be loyal NRH customer since 2014. Thank you More

I'm in for a safety recall, with an appointment. I felt no importance due to it's no charge; no chargeable service maintenance. With this in mind, this time I didn't got a text that the car recall I felt no importance due to it's no charge; no chargeable service maintenance. With this in mind, this time I didn't got a text that the car recall update is done. An apology would be acceptable; lying is Absolutely Unprofessional.! More

Very poor, they will take advantage of you, charge you so much, now, people are right saying do not bring your car to the dealer. much, now, people are right saying do not bring your car to the dealer. More

Anthony Ortiz will remain one of the top reasons for our vehicle only being serviced at Norm Reeves! vehicle only being serviced at Norm Reeves! More

Great service, and they fixed my car in a timely manner. Would recommend this store to everyone Would recommend this store to everyone More