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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,190 Reviews

1,190 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 28, 2023

Never had issues with purchasing a vehicle or getting it serviced. Great sales & service folks More

by dgogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that you've had consistently positive experiences with both purchasing vehicles and getting them serviced at our dealership.

Helpful
September 28, 2023

When I arrived I was greeted professionally and the staff where friendly and helpful willing to answer my questiins More

by l.velazquez544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you had a professional and friendly greeting when you arrived, and our staff was helpful in answering your questions. Your satisfaction is important to us, and we're here to assist you whenever you have inquiries.

Helpful
September 26, 2023

It’s always a great pleasure to have my car serviced by great mechanics at Norms Reeves Cerritos !! More

by Lady Di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salas
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to be your choice for car service at Norm Reeves Cerritos! Thank you for your kind words, and we're here to provide you with top-notch service whenever you need it.

Helpful
September 26, 2023

Customer service is at its worst. Service advisors are not as friendly or professional like in the past More

by sergio.alatorrednc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Helpful
September 26, 2023

Great service and awesome staff! Manny was so helpful a pleasure. My car was done faster than expected! Thank you! More

by ezra_27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your great service experience and the help you received from Manny. Your satisfaction is important to us, and we're pleased that your car was serviced faster than expected. If you ever need further assistance or have more automotive needs, don't hesitate to reach out. Thank you for choosing us!

Helpful
September 26, 2023

Slow. Had to make them take my car out of the bay before they finished because I had to pick up my kids. That was at 30 min past when it was promised. Told More

by doug.schouten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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September 25, 2023

I went back 4x on this dealership to have my car fixed. my service advisor was nice but it took them a while to figure out what’s wrong with the car. More

by wealth_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the multiple visits for your car and the delay in diagnosing the issue. We understand your frustration, and we apologize for any inconvenience this may have caused. Please reach out to discuss your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
September 25, 2023

Everything was great. Thank you for the service. Service was done faster than expected. Will go back More

by lidia_bustamamt1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome! We're glad to hear that you had a great experience with our service and that it was completed faster than expected. We look forward to serving you again in the future. If you ever have any questions or automotive needs, don't hesitate to reach out. Thank you for choosing us!

Helpful
September 24, 2023

Jonathan was very helpful, professional and the whole process was very fast. I was in and out in less time I was estimated. More

by evtowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that Jonathan provided you with helpful and professional service and that your experience was efficient. Your time is valuable to us, and we appreciate your feedback. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Helpful
September 24, 2023

I called ahead and made an appointment for the following week on 9/18. The appointment went fine. I was going to wait for the car. The promise time was approximately 1 hour for an A1 service. My Service More

by mhanano
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Ruben
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Sep 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We apologize for any confusion regarding your appointment and the car wash service. We appreciate your feedback, and we'll work to ensure a smoother process in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. Your satisfaction is important to us.

Helpful
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