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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,189 Reviews

1,189 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 29, 2023

Son amables,buen servicio contestan las preguntas amablemente a las nesesidad que requiere el carro More

by anamendoza_12
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Report | Print
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this positive feedback for our team! We're thrilled to know you had a great experience and we hope to work with you again!

Helpful
August 29, 2023

He always takes care of my vehicles needs. He explains everything perfect and always gives service with a smile More

by falcon.brian
Recommend Dealer
Yes
Employees Worked With
Ramiro montes
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Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Brian, we're glad to hear that our service advisor consistently takes care of your vehicle's needs and provides you with thorough explanations. Your satisfaction is important to us, and we appreciate your positive feedback.

Helpful
August 29, 2023

The service writer was friendly and the service was fast. Surrounding area and waiting room very clean. More

by marudi562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear you had a positive experience with our service! Our team takes pride in providing friendly and efficient service in a clean and comfortable environment. Thank you for choosing us for your automotive needs.

Helpful
August 29, 2023

I asked for tire rotation and it was not included. I didn’t pay for it either but it’s annoying having to leave your car there for hours and they can’t even rotate the tires for me. More

by castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Helpful
August 29, 2023

This dealership is very quick and efficient on service. Much appreciation to the service advisors. More

by Eric_Nuno818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Report | Print
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a quick and efficient service experience with us. Our service advisors are dedicated to providing top-notch assistance, and we're grateful for the opportunity to serve you. If you ever need anything else, feel free to reach out.

Helpful
August 29, 2023

Great Dealership. Just be careful with what they say versus what can be done. A 2nd opinion could be necessary More

by wen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramin Rad
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Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We aim to provide accurate information and exceptional service. We appreciate your perspective and will continue to strive for transparency and customer satisfaction. Your input helps us improve.

Helpful
August 29, 2023

There is enough parts for service and that is good enough to come there always More

by sh_pouresfandiarii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramin Rad
Report | Print
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this positive feedback for our team!

Helpful
August 27, 2023

Two trips for service now, and the problem is still not resolved. Manny was very courteous, but it’s frustrating that the issue is still occurring. What do we have to do to identify the right fix? More

by Not available
Recommend Dealer
No
Employees Worked With
Manny
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Aug 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that the issue hasn't been resolved despite two service trips. We understand your frustration and apologize for any inconvenience this has caused. Our team is committed to finding the right fix for your situation. Please reach out to Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com to discuss this further.

Helpful
August 27, 2023

Everything is explained clearly and no unnecessary work is done. They let you know if something is urgent. You have the final say. More

by danielplichta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Aug 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that our approach to clear explanations, transparency, and respecting your decisions has contributed to your satisfaction. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help and ensure you have a great experience.

Helpful
August 25, 2023

I like the service I received always happy and satisfied time on my service if good 👍 More

by Lety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
Report | Print
Aug 25, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to consistently provide you with a satisfying service experience! Your happiness is our priority, and we're glad to know that our service timing meets your expectations.

Helpful
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