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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,340 Reviews

2,340 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 03, 2024

Leo went above and beyond with his customer service your company is luck to have him More

by ebony.leslie16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Aug 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your 5-star rating! We're glad to hear how Leo made your visit better with excellent service. Let us know if there is anything else you need!

August 03, 2024

Julie was an excellent service advisor. very helpful and was able to explain in detail the services that was done. More

by cianerlove8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Aug 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to write this review! We're happy to hear that Julie made your visit worthy of five stars. Let us know if there is anything else we can do to help!

August 02, 2024

Very attentive & professional personnel throughout dealership !!! .. Have always received courteous customer service at Nirm Reeves Honda Cerritos !!! More

by beebizzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your five star rating! We're happy to hear that our team made your visit a great one. Let us know if there is anything else you need!

August 02, 2024

I want to thank Joseph Vargas and the technicians for throughly assessing my vehicle for necessary repairs. More

by Lachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Aug 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking to time to review us! We're glad to know Joseph delivered excellent service for your vehicle. Let us know if there is anything else you need!

August 02, 2024

Disappointed on how our conversation went. Spoke about a service that my wife went in for and it was not provided. A bunch of he said she said was talked about but never, bring your vehicle in More

by Alcala.fabian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben
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Aug 02, 2024 -

Alcala.fabian responded

Also hanging up on a customer TOTALLY UNPROFESSIONAL! Had to call 2 times to speak to him.

Aug 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

i, we regret to read about your negative experience and understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please contact us at 562-345-9100 at your earliest convenience. Thank you.

August 01, 2024

Outstanding customer service! !! All the representatives are knowledgeable ans courteous!! I am and will always be a loyal customer because of the customer service!!! More

by dmoorz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service and repairs department
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Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this review! We are always happy to hear when our team provides a 5-star experience. Let us know if you need anything else!

August 01, 2024

So far I've had great customer service at this dealer specially with the service advisor George Raygoza...Thanks again More

by Sandramarlene72@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank YOU for trusting our team!! We are always here to help. Make sure to check out our specials page before your next visit, too!

July 31, 2024

Johnny was helpful and communicative. Made my experience better and I was satisfied with the work done on my car More

by Amontive3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Romero
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Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review, and your kind words for Johnny! We're here for you if you need anything else.

July 31, 2024

Everyone is always friendly and service is always great. Thank you for the awesome customer service More

by araujonancyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent rating! We're always here for you, so don't hesitate to stop by or contact us.

July 31, 2024

Went above and beyond to serve us with the best customer service. My issue was totally resolved in a timely manner. Thank you so much! More

by francess36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Report | Print
Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review! We're always happy to hear about customer wins like yours. If there is anything else you need, just reach out!

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