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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,340 Reviews

2,340 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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July 31, 2024

I love this dealership. Everyone was so helpful. They explained and broke down everything I didn’t understand. Great customer service. They made me feel important and got m More

by ruiz.jacobs11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kinds words! We're glad to know that our team made sure you got what you needed during your visit. We hope to work with you again soon!

July 31, 2024

My car had grease all over the floor mat on the driver’s side. I informed the service center but never reached out. Obviously, no protective cover was applied during the service. More

by Rodelrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dep
Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear of the inconvenience during your visit, and we appreciate you taking the time to provide feedback. Please give us a call if you would like to discuss it further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

July 31, 2024

Excellent customer service. Wait time wasn't as long as I thought it would be. More

by deniseervin112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
Aug 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review made our day! Please let us know if there's anything else we can assist you with.

July 09, 2024

Brought car in for oil changes was charged 2000 for oil leaks. Car now runs and sounds like a lawn mower. Brought the car back in and was told everything is fine. I’m nervous every time I’m behind the whe More

by Kicheka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor in the service department
Jul 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience and would love to get to the bottom of this. Please reach out to me at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 02, 2024

Good services, rapid and efficiency. Open on Saturdays, and serving walkings costumers.. Let you know what services will need next. More

by rosaclopezds117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel from services department.
Jul 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to write this review! We're always happy to hear about great experiences like yours. Let us know if there is anything else we can do for you!

July 01, 2024

Excellent customer service provided by Oscar. Very reasonable wait time. Nothing else to add to this. More

by escob021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None in sales
Jul 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your feedback! We're glad Oscar gave you a 5-star experience.

June 30, 2024

I wanted to rate that. Service was good. Oil change was done in 2 hours. More

by sammycore16547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jul 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! Let us know what we can do to make your next visit worthy of five stars!

June 30, 2024

Service was quick and reliable both person and maintenance. Waiting area is not crowded and you are given the choice of being driven to the mall. More

by Spike
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joseph Vargus
Jul 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to leave this review! We're glad that our service team took care of you and saved you time. Let us know if you need anything else!

June 29, 2024

Excellent service. I’m very satisfied with Thank costumer service. That’s the reason I always go back yo Honda service department More

by lbbencito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the phenomenal rating! We're here for you if there is anything else you need!

June 28, 2024

Javier was very professional and will only want to deal with him on future visits. More

by eleanorbaisley313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Jun 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing how Javier helped you out! We look forward to seeing you again.

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