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Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
1,184 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,184 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
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March 01, 2019
Maintainence on Honda Pilot My wife called and made an appointment for 11 am. When she got there 10 minutes prior to time. the line of cars is to the street. She check in a My wife called and made an appointment for 11 am. When she got there 10 minutes prior to time. the line of cars is to the street. She check in and wait out the line. Finally at 11:45 she is in the front of the line. She see the guys that work the counter taking younger girls vs "This old Lady". That was irritating, but accepted that issue. Then she finally gets helped. Her dummy lights come on when driving, she has pictures. It is scary when you see warning "Brake Malfunction", "charging malfunction", and "power steering malfunction" while driving on freeway. Ramiro informed her that it could be a clogged fuel injection.. really! That is causing steering, brake and charging issues. He said it would take until 3 pm to get it on the diagnostic machine. - Finally. 3:30 pm she was informed it was unknown. He thinks it could be the VCD piece in the car, but until it happens again they could not do anything. I cannot believe that Honda is willing to let my wife go when she showed them Steering, Brakes and Charging malfunctions are coming on. My thoughts on this is... NEXT TIME IT MAY NOT BE JUST LIGHTS... IT COULD BE ONE OF THOSE ISSUES. But we have to wait. Guess when my wife is hurt or worse killed due to this issue, I guess Honda is willing to deal with it then. More
by Randy
Employees Worked With
Ramiro
Helpful February 21, 2019
Certified Honda Accord I brought a certified 2015 Honda Accord Ex Coupe and I been calling the service managers since December 2018 and still haven’t got a call back I also I brought a certified 2015 Honda Accord Ex Coupe and I been calling the service managers since December 2018 and still haven’t got a call back I also I had my sales guys Roberto to email them in January 2019 to call me never got a call back this is very poor service to me I feel that when I came in December 2018 for my first free oil change that’s all I should of been coming for they said I needed filters one inside the car and one outside I thought when you Certify a car this should of been done then I don’t drive much I just brought this car July 31 2018 I had to spend $155 and some change I’m not happy at all I been trying to contact service managers and I’m not getting not call backs I will be contacting BBB as well because after spending over 16,000 I get this kind of service wow is all I can say More
by Tee
Employees Worked With
November 13, 2018
Outstanding customer service I recently purchased a car and had amazing customer service. Not only was he very professional but extremely friendly and helpful! Martin has been by I recently purchased a car and had amazing customer service. Not only was he very professional but extremely friendly and helpful! Martin has been by far the best car salesmen I’ve dealt with. He went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me suggestions but in no way was pushy. I would highly recommend Cerritos Honda! More
by Jooce0909
Employees Worked With
Martin Ortiz
November 06, 2018
Excellence in pleasing customers Had a problem with the vehicle accessory pricing but I salute her on how she found a way to resolve the issue. She never stopped assisting me the enti Had a problem with the vehicle accessory pricing but I salute her on how she found a way to resolve the issue. She never stopped assisting me the entire time I was at the dealership. She listened and did her best taking care of all my concerns. I would say that Honda is very lucky to have an employee like her and she deserves more. More
by Ericlovescherry
November 06, 2018
They work with your budget. I was blessed with a good car agent. I could ask for more. She such an awesome 👏 person. I will definitely recommend her to friends. I was blessed with a good car agent. I could ask for more. She such an awesome 👏 person. I will definitely recommend her to friends. More
by Eric
July 28, 2018
Excellent customer service Really needed a car because my family and I got into a car accident and we went to the one in buena park, but their customer service was horrible. No Really needed a car because my family and I got into a car accident and we went to the one in buena park, but their customer service was horrible. No one even approached us and asked us if we needed help. So we then decided to come here, and right when we got out of our car, Michael approached us and assisted us with picking which car was best for us. We got our car within maybe 2-3 hours. Michael was great and was really helpful! Would definitely come back here. More
by acg11
Employees Worked With
Michael Hua
July 28, 2018
Personalized Customer Service I bought my Honda Fit from them back in 2011. I always take my car to them for oil change, repairs,everything...in all this years I only felt uncomfor I bought my Honda Fit from them back in 2011. I always take my car to them for oil change, repairs,everything...in all this years I only felt uncomfortable once, the person who help me to check out was rude, and very unprofessional and honestly I felt sad, because It was always a good experience to come here to get my repairs done, and this never happen before it never happen before...Fortunately this was a one time thing. I keep coming back for my services, and all the employees are very genuine wanting to help and make the best out your visit. Thank you Tomas Arreola, More
by kfitlover
Employees Worked With
Thomas Arreola
June 19, 2018
Terrible service! Stephanie Fears is a rude jerk. people are rude. I took my car in for and oil change. They didn't do work they said they did. service! Stephanie Fears is a rude jerk. people are rude. I took my car in for and oil change. They didn't do work they said they did. More
by Maggie
Employees Worked With
Stephanie Fears
June 11, 2018
Great Experience I had a great experience as a first time buyer. I was assisted by Moses Rojas at Norm Reeves Honda who was extremely friendly and helpful with all of I had a great experience as a first time buyer. I was assisted by Moses Rojas at Norm Reeves Honda who was extremely friendly and helpful with all of our questions. I felt comfortable and confident about my purchase and appreciate the service and information Mr. Rojas provided. More
by Jackie0807
Employees Worked With
Moses Rojas
June 07, 2018
Hassle Free Can in for service on my civic, but drove out with a accord (my personal fav. 😊) Chris made it happen found the best deal for me, and I am ecstatic, Can in for service on my civic, but drove out with a accord (my personal fav. 😊) Chris made it happen found the best deal for me, and I am ecstatic, Chris was a good listener never made me feel pressured, very knowledgeable and caring young man and a pleasure to work with..thanks 💯 to Honda and to Chris for making my day 🚗😁 More
by MZ. Jahmoca
