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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,577 Reviews
Call Service Center (562) 888-5100

2,577 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 12, 2025

Prompt efficient service, good customer service, overall happy with the services that they offer; I have been use their service for 6 years now and I am very content More

by yolorena440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Sep 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Six years of trust and still smooth sailing? That’s a milestone we’re honored to celebrate with you! Julie and the team are thrilled to know you’re happy with the service year after year. Here’s to many more journeys together!

September 11, 2025

They did a really good job and the didn’t take long with the maintenance. Great place. More

by josebarrios324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez. 5 stars
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Sep 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Quick in, well-tuned, and back on the road, it’s like we hit the service warp zone just for you, Jose! Thanks for trusting us to help you with your maintenance pit stop. Remember, you can request an appointment online anytime you need to see us. We appreciate you!

September 11, 2025

This dealership takes very good care of me. My five year relationship has been great! More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ugur
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Sep 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Five years of care deserves a medal! Thanks for sticking with us, Ricardo. Ugur and the team appreciate your trust and look forward to many more road miles together.

September 11, 2025

My service coordinator was great very friendly and very knowledgeable also, not to mention he had me out there pretty quickly thanks again and will be visiting in a couple more months. More

by v_everitt12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for riding with our pit crew: speedy, friendly service gets you back on the road pronto. We’ll be ready for your next scheduled pit stop in a couple of months.

September 11, 2025

Las personas mas amables que me han atendido y moatrandome con pasiencia las options que tenia More

by patyreyespaez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lili la persona que me attending primero muy amable muy servicial y el gerente de ventas tambien muy serviciales
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Sep 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

¡Qué gusto leer esto! Nos encanta mostrar opciones con calma y cuidado. Pasaremos tus gracias a Kevin, Jose y al equipo.

September 10, 2025

Bad service was hoping for better service better communication and a more professional service advisor More

by Aluna94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Than
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Sep 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry your recent service experience was disappointing. We always aim to provide top-tier service and would like to discuss your feedback with you so that we can identify areas for improvement. Please reach out with more information at whatever time works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

September 10, 2025

My car was in pretty quick and I did not have to wait much long. More

by Ericr880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Sep 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Eric! Miguel and the team love hearing that your visit felt like a speedy, well-oiled pit stop. Drive safe, and swing by anytime we can make things fast and easy for you.

September 09, 2025

I went in at 9:45am for an oil change refill of transmission fluid and a recall for three things it doesn’t take 7 hours and I didn’t leave until 5pm. And the employees were very rude and disrespe More

by mosqueda_evelynnzq1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Sep 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Evelyn, we're sorry your recent experience didn't meet your expectations. We care deeply about making our customers feel valued, and we're sorry you had to deal with the inconvenience. We'd love the chance to talk about what went wrong so we can improve things for next time. Feel free to reach out whenever it's convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

September 09, 2025

Had a good experience. George, the service writer took care of me. Very happy with the service. More

by David Prado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Sep 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We are glad George took great care of you, David. Hearing that customers leave happy is the best part of our day. Thanks for sharing and please reach out if we can help in the future.

September 09, 2025

Julie Canales was very helpful and knowledgeable. Excellent customer service. Thank you for the loaner car More

by antoinette7737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Sep 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this! We appreciate it. Julie takes pride in being knowledgeable and supportive, and we are glad it showed. Come back anytime, and we will take good care of your car.

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