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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,385 Reviews
Call Service Center (562) 888-5100

2,385 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 07, 2025

Always a good experience with you guys thank you all for what you do I will continue going with you guys More

by veriaghusd85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're over the moon to hear that we've earned your trust again and again! 🙌 We’re honored to be your go-to pit stop and can’t wait to see you cruise back through our doors. Thanks for riding with us!

June 07, 2025

Very good customer service and delivered the car on time as promised, I will definitely bring my car back here. More

by tang570425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Punctuality is our passion, and we’re thrilled to have delivered on time. Thanks for the trust, and the next time you need to visit us, our online service scheduler can have you booked faster than you can say “Let’s roll!”

June 07, 2025

Every time I get services at norm reeves I have confidence that the services will be real excellent thank you More

by richardvmadrid5353
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Richard, it's great to hear of your confidence in our crew! We love knowing you trust us to deliver top-notch service every time. Thanks for fueling our passion—we’ll keep the excellence coming!

June 07, 2025

Terrible communication. I had to email management after no one would take my call. I showed up in person asking for the manager and he left out the back door. They blamed me More

by Lapjr89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reza Asnashari
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Ortega, Michael Vasquez
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're genuinely sorry to hear this visit didn’t meet your expectations. We understand how important it is to feel heard and supported throughout the service process. Please contact me with more information so we can better understand what happened and identify a way forward. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 05, 2025

I wasn’t happy with the advisor or the price you proposed. I took my car to another dealer and got a better service price and the advisor was a lot better . More

by Acenday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the advisors name
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Jun 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry that your recent visit didn't meet your expectations. If you'd like to discuss any details, we are here and open to clarifying anything. You can reach out to me using the information below. Thanks Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

June 04, 2025

Tan met my concerns, he has a positive attitude and he addresses any of my that I have More

by tricia.leung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Jun 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Tricia, thanks a bunch for shouting out Tan! 🎉 We're thrilled he tackled your concerns with such a sunny attitude. We’ll make sure to give him a high-five for keeping you smiling. If anything else pops up, Tan (and the rest of us) will be ready to jump in!

June 04, 2025

Thank you for all the help and the information on the car . Aaron Perez text us for the car when it was ready More

by m.ramirezzq125622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
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Jun 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Aaron loves keeping customers in the loop! So glad he did that for you. If you have any other questions about your car, don't hesitate to reach out. Thank you!

June 03, 2025

Great services, they are so kind and friendly to help people. Always are in Contact to us to let us know how our vehicle is. More

by Sandra Chajon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis ventas
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Jun 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Sandra, we appreciate you taking the time to let us know how we did! Luis will be proud to hear that his kindness and ongoing updates about your vehicle brought you peace of mind. We’re always here to keep you in the loop—just give us a shout anytime.

June 03, 2025

We explained the situation of what happened to the vehicle and the service technician did not believe us when we explained what happened to our car More

by Ozo009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
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Jun 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, we're sorry to hear about the difficulties during your recent service visit. I'd like to ensure this is resolved for you. Please reach out to me at your earliest convenience with more information. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 03, 2025

Great customer service! Friendly environment would take my car again for service and other car problems! More

by veromonique89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you! We’re so glad our welcoming atmosphere and attentive service made a great impression. Whenever your car needs some TLC, we’ll be here, ready to help.

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