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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,349 Reviews

2,349 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 17, 2025

Went for a free oil change under warranty and car was damaged under Honda’s care. More

by lilcherrypie5@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Vargas
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, I'm sorry to hear that your recent oil change did not go as you anticipated. I'd appreciate the chance to learn more about what happened, so that I can discuss the details and any potential solutions with you. Please give me a call or send an email when you have the chance. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 17, 2025

This dealership helps you really nice people there it makes wanna purchase another Honda accord More

by wallker.ron1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Ron. We're so glad that we could help you find the perfect Honda Accord and deliver service with a smile while doing it. It's amazing that our team has earned your loyalty through friendly service, and when you're ready for your next upgrade, come see us again!

May 17, 2025

Daniel was my Salesman and he was Great! He wasn’t pushy. And didn’t Rush me More

by nikki.johnson556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Nikki, you made our day! Daniel’s approach is all about making sure you feel comfortable and informed. So glad his style resonated with you—happy driving, and swing by anytime you need us.

May 16, 2025

Very good service pay attention to your problem they try to help there very best like there service recommend this dealer Cerritos Honda service department More

by brendalopezzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Brenda. Thank you for the shout-out! We love diving into your concerns and rolling up our sleeves until everything’s sorted. Hearing that our service hit the mark means the world, and we hope to be your go‑to team whenever your Honda needs TLC!

May 16, 2025

Ramiro was really helpful and patient to me great service and my car was ready before the estimated time More

by gatty10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Ramiro was happy to help you with your recent service! We're thrilled that everything went well and was even ahead of schedule. That's awesome! If you need us again down the line, feel free to check out our online appointment request tool. Thanks!

May 14, 2025

I purchased my Civic at Norm Reeves Honda and I’ve always gone to their service center to help maintain my car in good running condition. The service counselors are always helpful and very professional. More

by rayascencio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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May 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you sticking with us for sales and service! It means a lot to us that you not only bought your Honda Civic here but have returned to keep it running. Thanks for being part of our Norm Reeves Honda Cerritos family!

May 13, 2025

The service was done quick, which I really appreciated but they did not reset my dashboard and the message stating that maintenance is due soon, still appears. More

by Taylor G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rueben
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May 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that your service visit for your Honda went well, Taylor! We also appreciate you bringing the issue with your dashboard and maintenance lights to our attention. If you'd like to reach out to our service team, we can reset the maintenance light for you. Thank you!

May 13, 2025

Customer service is professional and friendly. From the person scheduling the appmt to the kid receiving your vehicle. More

by portilloduo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so proud of our service team, and we're delighted that every team member you worked with treated you well! If there's anyone specific you'd like to mention, we're all ears. Thanks so much!

May 13, 2025

It was cool, not bad. Came in, got my service done, and I was out. More

by j.delgado300
Recommend Dealer
Yes
Employees Worked With
George
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May 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your review is cool with us! We're happy to read that your service visit for your Honda went well, and you didn't have to wait too long. If you want speedy service next time, we offer Express Service if you'd like to try that out. Thank you!

May 12, 2025

Speedy and smooth experience. Trevor Rodriguez has been my go-to person at Honda. I trust him and am grateful for how he explains everything to me in detail related to my car. The More

by dmdeseriere
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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May 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Trevor is the kind of person you can trust when you're in need! So glad he's become your go-to guy for your Honda. Thanks for shouting him out, and the next time you need a quick fix, Trevor will be here.

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