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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,447 Reviews
Call Service Center (562) 888-5100

2,447 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 27, 2025

Ruben is an awesome customer service. . he’s very helpful with everything he does great job Ruben .. More

by israel_romo162246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Israel, Ruben’s beaming after reading your praise! He loves helping every customer and ensuring nothing falls through the cracks. Thank you for recommending him, and we’ll keep up the great work!

June 27, 2025

Fast easy and great service. Oscar made it easy and explained everything well. Will be going back. More

by jon_tena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
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Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Jon, Oscar’s happy to hear you found the service fast, easy, and clear! He prides himself on straightforward explanations. We look forward to getting you back on the road with that same smooth experience next time.

June 27, 2025

Oscar, my service advisor,did an excellent job. He notified me promptly of any future maintenance requirements & was great on checking on my concerns. More

by huskrpr22dd
Recommend Dealer
Yes
Employees Worked With
Michael in service
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Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Oscar appreciates the compliment—thank you for noticing his proactive updates! We’re committed to staying on top of your maintenance needs and keeping you in the loop. See you next time for another seamless check-in!

June 27, 2025

Super nice people. Great service. Only took 1.5 hours to replace ignition key and re program the alarm. More

by elizabethmsalinass
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Elizabeth, thanks for calling out our speedy ignition-key service! We’re thrilled the job took just 1.5 hours, and that you found our team super nice. Enjoy that newly programmed alarm, and let us know whenever you need us again.

June 27, 2025

My car was driven/"tested" for 60 miles when I took it in for a replacement of camera/sensor. More

by tsokhomala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
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Jun 30, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I appreciate you sharing your concerns and would be happy to review what happened with you. Please contact me using the information below, so we can discuss your experience and address any issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 26, 2025

I like My Honda Pilot But I Don’t Love it because between 30-65 My car skips-jerks-I’ve been told by Your service center THIS IS A COMMON COMPLAINT with a Honda Pilot More

by s.babettemaess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there! I'm sorry to hear about the difficulties with your Honda Pilot. Please give me a call so I can learn more about what's happening and identify potential options for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 26, 2025

I’m very satisfied with the services provided by Mr. Miguel Cabrera. He is very accommodating, considerate, knowledgeable, and highly recommendable. More

by ccsano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera - Service Department
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! Miguel Cabrera will be delighted to hear how much you appreciated his attentive service. We look forward to welcoming you back soon!

June 26, 2025

Al principio estuve muy molesta, pensé que no querían trabajar en buscar el problema. Al final de cuando encontraron el daño me sentí Feliz y con su trabajo más. More

by noemimora37299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Many Sanchez
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

¡Hola! Lamentamos la preocupación inicial, pero nos alegra muchísimo saber que pudimos encontrar el daño y dejar todo en perfecto estado. Muchas gracias por confiar en nosotros y permitirnos cambiar tu día a positivo.

June 26, 2025

Service was done at a reasonable time. Trevor explained everything thoroughly he made it easy to understand what was needed More

by michael53777
Recommend Dealer
Yes
Employees Worked With
Trevor
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Michael! Trevor will be pleased to know his clear explanations made everything easy to understand. Thanks for sharing your experience—we’re always here to help!

June 26, 2025

Excellent service and was very communicative with work needed etc 5 star Very friendly and professional service More

by Irvin.lovillo
Recommend Dealer
Yes
Employees Worked With
Michael barr
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks, Irvin! Michael Barr and the rest of our crew are thrilled to hear you found our communication friendly and professional. We can’t wait to serve you again!

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