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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,475 Reviews

2,475 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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July 20, 2025

Daniel was very attentive and informative answering all my questions. I was very pleased with service More

by ktecuanhuehue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey there! Daniel will be so glad to hear you felt well informed and cared for. Thanks for letting us know your questions were answered!

July 19, 2025

I’ve been going to Honda Cerritos superstore Service ever since I bought my car and it’s always good service More

by tawaviramonte201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi! We love having you as part of our Honda family and appreciate your loyalty. Here’s to many more top‑notch service visits!

July 19, 2025

Amazing sales rep, made things easy and remained with a positive attitude! Thank you Neil! More

by Martinezjas07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there! Neil will be over the moon to hear you enjoyed his upbeat service. Thanks for sharing your positive vibes!

July 19, 2025

The service personnel is very pleasant to work with and keep me informed of the time line. Definitely recommend to others! More

by Tomlam1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
Jul 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello! We’re so happy our team kept you in the loop and made your visit pleasant. Your recommendation is the best compliment, and we'd be honored to help your family or friends down the line.

July 18, 2025

Service at the dealership was excellent as usual. Trevor has been my service adviser for a number of years. It was good of him to remind me of the fuel motor recall, and he immediately scheduled my a More

by ameelane
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Jul 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for this review! Trevor is grateful for your kind words and happy he could help with the recall. We’ll keep that excellent service coming your way!

July 18, 2025

Norm Reeves Honda of Cerritos California always provides excellent customer service and very helpful on customer needs More

by alvarezjose2593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Jul 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Jose, thank you for recognizing our team at Norm Reeves Honda of Cerritos. We’re proud to know our customer service and helpfulness are hitting the mark for you. Your kind words motivate us to keep raising the bar!

July 18, 2025

Trevor provides exceptional service not is he very knowledgeable but makes the process very smooth , associates like Trevor are the reason why I give Honda my business. More

by thalia_95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Jul 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thalia, you're a true star! Thank you for shining a spotlight on Trevor’s stellar knowledge and his seamless process. Associates like him are the guiding stars that help us reach for the cosmos of top-tier service every day. We’re over the moon that you took the time to share your experience and hope to welcome you back.

July 17, 2025

I took my car to the dealership for routine maintenance and scheduled another appointment to check another issues for later on the week. When I try to go to my other appointment the car won’t start. After More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Pena
Jul 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your car troubles. We take your feedback seriously and want you to feel confident in every visit. Please contact me using the information below so we can discuss what happened and potential solutions. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 12, 2025

Bringing in my vehicle for my routine service was easier at a later time I dropped it off at around 10 am . I expected it to be ready around 1-2 pm ,nope it was ready in an hour. My service advisor George R More

by castillo.luisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Jul 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Whoa, Luisa, your car was ready before lunchtime? Now that’s the kind of service win we live for. George and Fernando are so glad they impressed and would love to help you again next time.

July 12, 2025

Excellent customer service skills and communication about vehicle status. Will return just because of him. More

by itzeldhl
Recommend Dealer
Yes
Employees Worked With
Javier Peña
Jul 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

You found your service MVP, and we couldn’t be happier about it! Thanks for the kind words and for trusting us with your ride. We’ll be here ready to impress all over again.