Norm Reeves Honda Superstore Cerritos - Service Center

Norm Reeves Honda Superstore Cerritos responded

Stacey, we recognize the serious nature of your concerns and understand how deeply frustrating this experience has been for you. Please reach out directly to me, so we can discuss your experience in more detail and work toward a better understanding of the situation. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

Stacey Walker responded

COMPLETE SERIES OF EVENTS LEADING TO DAMAGE OF MY VEHICLE Took my car ( Honda 20ll CRZ EX ) on 1-16-2025 to Norm Reeves Honda in Cerritos, CA and successfully had 4 wheel brake service completed. However, delivered back with noted damage to the front right passenger wheel well of the body of the vehicle. It was agreed and repair work was performed on my vehicle 1-30-2025, ( On site at Norm Reeves Honda from approximately 9 AM to 1 :30 PM ) However, after noting successful repair of wheel well body damage. My vehicle was re-delivered with additional damage. This time in the form of a few deep key like marks made on the windshield. Directly made in the line of site of the driver of the vehicle. ....for whatever any unprovoked reasoning on my part it appeared to be done purposefully !!! .....why ??? ...had been polite throughout this whole challenging ordeal. How is this possible to damage the same vehicle twice in succession ???? ...negligence ???? Having spoken to Onsite Service Manager ( Christina ) and insisting that the marks appeared freshly done. You could clearly see a dusting of glass particles on the windshield !!! Also noting that existing ones were barely visible to the eye and in no way deep. However, these were notably much deeper and clustered in the driver's line of site and hard to be missed as fore-mentioned. Awaited about two weeks from the date of 1-30-2025 for a pre-promised response from Christina for resolution and did not hear anything back at all. This even though, prior my leaving the Honda Site, I personally verbally confirmed she had my E-mail address when speaking with her on 1-30-2025. Approximately two weeks after the date of 1-30-2025. Went physically back to the Norm Reeves Honda Site. Calmly Spoke to Christina and enquired why she had not contacted me at all. The agreed understanding she was to contact me and let me know the status of an investigation. Christina, with substantial pause, seemingly had not had a readied answer to the posed question. However, appeared to make up one and said the investigation found nothing. No detailing of any kind of what specifically was done. Logic would suggest nothing was done at all !!! If it had been done she would have given me notification as previously agreed. I had spoken to Christina indicating to her that in my view whomever was causing this vandalism shall be jailed. She was indifferent suggesting it would be handled internally. I recalled mentioning this on more than one occasion we had spoken. In the interim, I stated to Christina because she had not contacted me, I took the liberty to file a police report. She then got very angry and stated because I had done that she would not be talking to me anymore. Then Christina stormed out the door. Noted also : Not even at one point did anyone ever say they were sorry about what Had happened to my vehicle, neither the first or last incidence of damage! In closing, 100 % of which transpired has all been factually truthfully outlined here. There is nothing else in addition to kindly state in varying mediums or in person. Other than my desire to kindly have the fore-mentioned damage done to my windshield repaired. Along with a definitive date for this to kindly take place. Anything else in my view, would serve to give an impression of resolving the issue, but unkindly leaving it unrectified. I am confident this thorough outlining of events which transpired has served to answer any outstanding queries. I am hopeful this matter can kindly be resolved as desired and re-solidify the iron clad relationship with Norm Reeves Honda. I shall await your timely response. Many Thanks in Advance, Stacey Walker

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words about our team’s communication and service. It’s great to hear that your process was smooth and that our advisor kept you well-informed every step of the way. We truly appreciate your feedback. Please check out our specials next time you require service.

Norm Reeves Honda Superstore Cerritos responded

Hi there, thanks for your awesome review! We're delighted that Michael Barr consistently delivers excellent customer service and keeps the vibe upbeat every time you visit. Your repeated visits mean a lot to us, and we’ll make sure Michael hears that his service shines bright!

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that your car-buying experience was so pleasant and that our entire team made you feel welcome. It’s our goal to create an experience where every detail is taken care of, and your kind words truly warm our hearts. We look forward to having you back anytime—you’re always welcome here!

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! It’s wonderful that you appreciate the timely service we strive to deliver every time you visit. Our team is committed to keeping your vehicle in top shape. Think of our Maintenance Minder as one of the ways we can help add convenience to your driving life. We’re excited to serve you again next time!

Norm Reeves Honda Superstore Cerritos responded

¡Hola! Muchas gracias por compartir tu experiencia. Nos alegra saber que recibiste una atención tan amable y respetuosa, y que todas tus dudas fueron aclaradas de manera oportuna. En Norm Reeves Honda Cerritos, nos esforzamos por ofrecer un servicio excepcional que haga sentir a nuestros clientes como en casa. ¡Esperamos verte pronto de nuevo!

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic review! We’re so pleased to hear that Jonathan’s helpful and attentive service, along with our comfortable waiting area and polite staff, made your visit a great one. We truly appreciate your feedback and look forward to welcoming you back to Norm Reeves Honda Cerritos.

Norm Reeves Honda Superstore Cerritos responded

We’re happy to know that our team’s clear communication and attention to detail made your service visit a positive one. Whether it’s through personalized care or our convenient online service scheduling, we’re here to ensure that every detail is addressed. Thank you!

Norm Reeves Honda Superstore Cerritos responded

Hi, Rosa. We’re thrilled to hear that our friendly team and consistently clean dealership make you feel welcome and well-informed throughout your visit. We’re dedicated to keeping you updated on your car’s progress so you can enjoy a smooth experience every time.

Norm Reeves Honda Superstore Cerritos responded

That's nice to hear! We're pleased our team gave you the supportive experience you deserve. The next time you need service, we hope you'll consider us again, and you're welcome to request an appointment online whenever you need it. Many thanks!