Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
January 22, 2025

Busy, busy. Good work..Four hours wait with offer of ride to local mall. Corporate year.delay in providing parts. More

by plappgem22
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 22, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback will ensure that we're going in the right direction toward quality service. The delays that you experienced will be addressed with our service team to see what we can do better. Thanks for your patience, and we hope to provide you with a five-star experience next time!

January 21, 2025

The dealership is nice usually happy with my experience there, wish there would have been more communication during my service More

by jenhbombwzq1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We're glad that you were happy with your experience, but apologize for any communication issues. We will use this feedback to guide our service in the future.

January 21, 2025

Love getting serviced here especially with an appointment. Great customer service. Aaron Perez notified me as soon as my car was ready. More

by emvjargasztqweszzq1_2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
Report | Print
Jan 22, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like an awesome service visit for your Honda! We're pleased that you were informed by Aaron as soon as your car was ready to get back on the road. Thank you, and remember that you can easily schedule your appointments online!

January 21, 2025

Julie Canales as an awesome service consultant helpful, she listened to your concerns, and helps your find a solution to your problem. More

by migcha74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We’re so glad Julie provided attentive and helpful service. Your satisfaction is our priority. If you have any other concerns or know someone who could use our help, feel free to contact us or send them our way.

January 21, 2025

Took in my CR-V for service and Treyboar helped, wonderful guy, great man, greatest man, American man. More

by hondahtc02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! Treyboar will be thrilled to know he made such a great impression. We appreciate your visit and hope to continue serving you for all your vehicle needs.

January 21, 2025

Same day appointment was great. The Service attendant was very professional and curtius and the price for the service was very fair. More

by james devance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Attendant
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, James! We're so glad you enjoyed the convenience of a same-day appointment and found our service professional and fairly priced. Your satisfaction means a lot to us! If you need anything else or know someone who could use our services, we’re here to help.

January 21, 2025

Muy amable y a la hora que te dicen te lo entregan listo tu auto More

by Nabor Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Gracias por la calificación y revisión de cinco estrellas. ¡Qué tengas un lindo día!

January 21, 2025

Always nice an kind doing they're job Since we bought the car we have always taken it there for service and they always tell me what it takes to keep the car in good condition. More

by Vlupita62@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
Report | Print
Jan 22, 2025 -

Norm Reeves Honda Superstore Cerritos responded

This review makes us so happy because our goal is to ensure that your Honda stays in good shape way after you buy it! We appreciate your loyalty, and we look forward to serving you once again. Remember to look at our service specials before you come in next time for even more savings. Thank you!

January 18, 2025

I always have a great experience at Norm Reeves, everyone is so nice and helpful so thanks for making me feel very comfortable More

by luvahnwjnsns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in Service
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We’re glad you always feel comfortable and supported during your visits. We’re here for you anytime, and we’d love to assist your friends or family as well. We could always use more amazing customers like you!

January 18, 2025

I have been here for the second time and got what i expected excelent service More

by omar bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braulio lazcano
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Omar! We’re thrilled to hear your second visit met your expectations. Braulio and the rest of our team are here if you need anything else or if someone you know is looking for excellent service.

1
...
26
27
28
...
234