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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,318 Reviews

2,318 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 12, 2024

This time very bad service Had to wait 3 hours for a simple engine oil change with appointment More

by artframes19981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you bringing up the delays you experienced for an oil change. We will address these issues with our service team to get our team back on track if necessary. If you have any further questions or concerns, please reach out to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 12, 2024

Fast, accurate, on time and responsive service. Simple best of the best! Always be back here. More

by Jorge Vargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty means a lot to us, Jorge! It means that we're doing something right when it comes to service, and it sounds like that's what happened for you when you brought your Honda to us. Thanks for the compliments, and please let us know what else you may need!

November 12, 2024

Julie was an amazing service writer always a pleasure working with her with having my car serviced . More

by teriescobar05120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that you're back for a service appointment for your Honda, Teri! Thanks for returning, and we're happy that Julie could be of service to you. See you next time!

November 09, 2024

Good excelente muchas gracias profesional gracias por todo el trabajo bien realizado gracias pronto estaré por ahí More

by carollinnigarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antony
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

¡Hola Carol! Nos emociona ver esas cinco estrellas. Parece que tu visita de servicio fue excelente. Gracias por elegirnos, y no dudes en visitarnos cuando quieras. Por favor, cuéntanos qué podemos hacer para elevar tu experiencia a cinco estrellas.

November 09, 2024

Johnathan was very helpful and attentive to my needs with my service. Very informative and gave great details about my warranty More

by cjbarbosa07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that Johnathan could be there for you during your Honda service visit! Thanks for letting us know, and we're pleased that he informed you about your warranty as well. See you next time!

November 08, 2024

Leo is a great service advisor! Always takes care of my car when I come in! More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty in bringing your Honda in for service, Steven! We will pass on your compliments to Leo and can't wait to see you again. Thank you!

November 08, 2024

Great service, always easy to drop the car and pick up the car. They explain all work ahead of time. More

by Jadigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that our drop-off/pick-up works well for you! We're also pleased that you feel well-informed about the services that your Honda receives. Thank so much, and please let us know what else we can do for you!

November 08, 2024

Service employees do unexpected work with me. He tell me I have to change my original tire which I drive only 33000 miles. And I did it . A set of original tires must be driving minimum 60000 mi More

by shaeem3369dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to discuss your tire service in more detail since we value you as a customer. Please contact us when it it convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 08, 2024

Not happy with sales , finance, or service department. I’ve had issues with all three departments. More

by selarubi3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Galeana
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since we value customer feedback, we'd like to know about the issues that you experienced when dealing with our sales, finance, and service departments. That way, we can work on making improvements as needed. Please contact our dealership when it is convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 08, 2024

This Dealership the inside are clean and organized there employees are friendly when I service my vehicle due to maintenance my Service Writer give me some intel to what recommendation I should do and I wil More

by Rafael Warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like a satisfying service visit for your car, Rafael! We're pleased that you found our dealership clean and that our service professional could let you know what's next on the table. Thank you!

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