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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,038 Reviews

1,038 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 30, 2024

Advisors were switched without even making me aware. I feel like previous advisor should let me know next time. More

by nadinesoliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not here
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced. Please reach out to discuss any concerns you have. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
April 30, 2024

Had my tires rotated, got my car back and it said tire pressure low brought it back 2 times before they resolved the issue. More

by ebrocket991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. We'll make sure to address this with our team to ensure it doesn't happen again. Thank you for bringing it to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
April 29, 2024

For those of us not excited by composing verbatim comments. I guess that we’ve reached fifteen words. More

by sbrenton0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo in service department
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Apr 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We appreciate your honesty and will use it to improve our services.

Helpful
April 27, 2024

The service is great on my Honda ! I like going to Norm Reeves Dealership! Thank you to all the Service advisors especially Javier More

by Princessa06088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear you had a great experience at Norm Reeves Dealership. We'll be sure to pass your appreciation along to Javier and our service team. See you next time!

Helpful
April 27, 2024

I've been going to norm reeves Honda super store for my 2016 HRV for the convenience of being close to my home and the friendly and knowledgeable staff that work there. I will continue to service my Honda More

by emaligmat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Honda Superstore for your HRV service needs! We appreciate your loyalty and trust in our team. Looking forward to continuing to provide you with excellent service.

Helpful
April 27, 2024

Excellent service provided by service advisor Jonathan Romero. Wish first time tire & wheel process was faster & smoother. More

by erica.campos2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're thrilled to hear that Jonathan provided excellent service. We'll work on improving our tire & wheel process for a smoother experience next time.

Helpful
April 27, 2024

People are rude. No information on who or where to go. The car person in charge was unavailable when b ed to ask questions More

by gyselatorres456862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hossain Ahmed
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Please reach out to us directly, so we can assist you promptly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Helpful
April 27, 2024

Friendly, polite, courteous, very informative. My car got done in a timely manner and the service was completed. I know what I need to do next time wonderful experience overall.. More

by lupebeeniteds942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a wonderful experience with us. We look forward to assisting you again in the future!

Helpful
April 27, 2024

Great service, minimal wait time. Associate was friendly and knowledgeable. We have been bringing our car in for service since it was purchased. More

by louis_guerrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and kind words! We're delighted to hear that you've consistently had positive experiences with our service team. We appreciate your continued trust in us and look forward to serving you and your car in the future.

Helpful
April 27, 2024

Was taken at scheduled time and alll services were performed per schedule. Very well done More

by kaplanjjohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
Report | Print
Apr 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that we could meet your expectations and provide excellent service. Looking forward to serving you again in the future!

Helpful
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