Norm Reeves Honda Superstore Cerritos - Service Center

Excellent service but there’s no coffee available for customers waiting for the car to be ready. Used to have coffee available. customers waiting for the car to be ready. Used to have coffee available. More

Excellent service on maintenance of Vehicles. Too bad no more shuttle services to resident… Thank you Too bad no more shuttle services to resident… Thank you More

2024 CRV went in under warranty for battery. Asked at appointment to see if oil change was due, didn't happen. They did replace battery, but on receipt it stated we declined multi point inspecti Asked at appointment to see if oil change was due, didn't happen. They did replace battery, but on receipt it stated we declined multi point inspection & tire check, neither of which were offered. I hate dishonesty especially when we bought two cars here in last year. More

Good service and pleasant service quick service service was delivered on schedule that is why I always do my service here was delivered on schedule that is why I always do my service here More

It was easy to schedule an appointment for service and ibdidnt wait too long to get my car back. ibdidnt wait too long to get my car back. More

Great friendly service once I arrived and I appreciate Natalie reaching out to me to offer a great deal on service. Natalie reaching out to me to offer a great deal on service. More

When I went to pick up my car, another customer accidentally took my key fob and I had to wait for an hour and a half to get a new key. Poorly organized accidentally took my key fob and I had to wait for an hour and a half to get a new key. Poorly organized More

Dealership is always clean and organized and leo Lazcano is the best! He is very friendly and knowledgeable. He is also very approachable about any questions or concerns I've had about my car. I will come b is the best! He is very friendly and knowledgeable. He is also very approachable about any questions or concerns I've had about my car. I will come back to this dealership for his flawless customer service alone. I will no longer take my Honda anywhere else thanks to Leo Lazcano! Thanks Leo! More

Quality service Excellent communication Reviews past car service history Friendly Knowledgeable Car is ready at time promised car service history Friendly Knowledgeable Car is ready at time promised More

The wait was horrible, I waited over 3 hours for an oil change ONLY, and that was only because they decided to check in with one of technicians to ask how much longer my car was going to take to be ready. change ONLY, and that was only because they decided to check in with one of technicians to ask how much longer my car was going to take to be ready. When I approached the technician, he went to go ask the guys working on my car and apparently they already had my car ready since I don’t know when and they just had me waiting. I understand they get busy, however they need to be more attentive to the customers. I also noticed a lot of staff in the auto shop just playing around and talking to each other which did not give a good impression. More