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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,377 Reviews

2,377 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 01, 2024

The staffs are professional and responsible. They make sure to help you in every ways possible to get you satisfied with their service. More

by amandalin4934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your support! We hope to see you again for your next vehicle needs.

September 30, 2024

Always professional and no pressure! Facility is clean and beautiful! Everyone is so nice! I have purchased many cars from this dealership and referred my family and friends! I won’t More

by mikemonell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so pleased to see your 5-star review! If you ever need anything, we’re just a call away.

September 30, 2024

Whenever I need my car serviced, from setting up an appointment to getting my car serviced, I am always taken care of in a timely manner. I love bringing my car here because I know the job will be done More

by fuentes.alfred0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Oct 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing review! We're always here if you have any questions.

September 29, 2024

Great customer service. Mr. Gonzalez was very helpful and attentive. Would definitely recommend this dealer. More

by montesimeldds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5-star rating! We look forward to seeing you again in the future.

September 29, 2024

The supervisor needs to be proactive & they should be customer friendly . It is very important that even if you don’t get any service that needs payment by your customer, they should still show their c More

by Jaca
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Jaca. We apologize that you did not have a positive experience with us. At your earliest convenience, please contact us so that we can learn more about your visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 29, 2024

I’m happy with Cerritos honda reeves, great staff and very impressive service. Thank you More

by rajamze162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the 5-star feedback! If there's anything else we can help with, don't hesitate to contact us.

September 29, 2024

Ya lo expliqué no hay comunicación entre el departamento de servicio al con el centro de citas yo expliqué claramente el problema que tenía el vehículo y me hicieron la cita a las 10 de la mañana después la More

by odel_9052221176342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Servicio Departamento
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello XXX, we're disappointed that you did not have a positive experience. We value your business, and we want to thank you for taking the time to provide feedback. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 29, 2024

Excellent service and professional work. The person at the service desk was very helpful and curtius. More

by blochl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so pleased to hear about your 5-star experience! Please don’t hesitate to reach out for any future needs.

September 29, 2024

Excelente service congratulations guys always think buy my next car for mi spouse with you thank you More

by mauroac1630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing review! We look forward to assisting you again soon.

September 29, 2024

It was super helpful. I appreciate the good and quick service. I will definitely choose the same service. Thanks. More

by Zeliha Dogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

It’s wonderful to see your 5-star rating! We look forward to assisting you again in the future.

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