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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,300 Reviews

2,300 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 30, 2024

Customer service is always top-notch at Honda. This time I came in for an oil change, and it was a pleasant visit thanks to Jonathan! He was friendly and made my visit enjoyable. More

by Janeekiim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan (service)
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Aug 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so glad to hear you had a great experience with Jonathan at our service center! Thank you for the 5-star review, and we hope to see you again soon.

August 30, 2024

Miguel Cabrera was of great help to me. Very friendly and patient with me. I appreciate his help. More

by Norisugimura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera, service dept
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Aug 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your fantastic feedback for Miguel! We’re always here to help, so please don’t hesitate to visit us again.

August 30, 2024

Honda Cerritos were very courteous and professional. They went out of their way above and beyond to help a loyal customer. I am very satisfied with their customer service and the work that was done to More

by alex.soriano91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar from Service Department
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Aug 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate your 5-star review! We're here for all your needs, and we look forward to serving you again.

August 30, 2024

Anthony Ortiz was great. Follow my instructions for what I wanted Serviced And got my vehicle back in a reasonable time More

by softballgpaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz service department
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Aug 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great review and kind words for Anthony! We're thrilled to hear you had a 5-star experience and can't wait to assist you again.

August 30, 2024

Took longer than promised. No Uber. Diagnosis not satisfactory. General comments with exorbitant price estimate. More

by ranvir_0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Aug 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand that your time is valuable, and we regret that you did not receive prompt and excellent service. We'd like to learn more about your experience at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 30, 2024

Service is great. Only problem is that whenever parts are ordered for repairs I never get a call when they are in. Therefore, I have to be the one calling to check. More

by Mig164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ignacio Padilla
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Aug 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! It help us get better. We look forward to providing you great service again soon!

August 30, 2024

My service was quick, I was in and out within no time! Great job norm reeves More

by krayej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5-star rating! We're always here to help, so please don't hesitate to reach out or visit us again.

August 29, 2024

Mike Vasquez Outstanding / Excellence Service Fast Service. My car is running smooth. I am extremely happy with their service 1000% satisfaction More

by blancadrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Vasquez
Report | Print
Aug 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the fantastic rating and shout-out for Mike! We're here whenever you need us, so don't hesitate to reach out or drop by.

August 29, 2024

Great Services, always letting us know when something else needed, if needed to be fix. More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad you had such a positive experience! Feel free to visit us again anytime you need assistance.

August 29, 2024

Great customer service and very friendly and knowledgeable about there job answered all my questions More

by Joseph_sandoval34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian PIELEA
Report | Print
Aug 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your 5-star experience with us! We’re here to help, so please visit or contact us anytime.

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