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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,121 Reviews

1,121 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 19, 2023

Good service and good quality experience service provider explained in details everything good quality service More

by miteshkumearpatel1x171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot find the service person
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that you received good service and had a quality experience with our service provider. Detailed explanations and quality service are our priorities. If you have any more feedback or need further assistance in the future, please feel free to reach out.

Helpful
September 19, 2023

Awesome customer service! Trevor is the best advisor. Will come back again and ask for Trevor. More

by Belinda A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback about your positive customer service experience with Trevor! We look forward to serving you again in the future, and you're always welcome to ask for Trevor. Safe travels!

Helpful
September 19, 2023

Service team lead explained in detail the recall service that is being done to my van. Job completed ahead of time, very happy with the service. More

by hueshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team Lead
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Sep 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear about your positive service experience! Our service team takes pride in providing detailed explanations and efficient service. If you ever need assistance with your van in the future, please don't hesitate to reach out. Safe travels!

Helpful
September 19, 2023

The service staff was knowledgeable and friendly anthony took the time to explain the process and the problem thank you More

by 329530758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony ortiz
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our knowledgeable and friendly service staff, particularly Anthony. We're glad to hear that he took the time to explain the process and the problem. If you have any more questions or need assistance in the future, please don't hesitate to reach out.

Helpful
September 19, 2023

The oil change was very fast I definitely like this place for service is great More

by Jesus Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service attendant
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you had a fast oil change experience and that you like our service. Your satisfaction is important to us, and we appreciate your feedback. If you ever need more service in the future, don't hesitate to visit us again. Safe travels!

Helpful
September 19, 2023

Checking tire pressure should be a standard. It was marked customer do not want it. More

by quinnlins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience regarding the tire pressure check. Your feedback is valuable, and we'll review our procedures to ensure we meet the standard expectations of our customers in the future. Thank you for bringing this to our attention, and we appreciate your input.

Helpful
September 19, 2023

Very good customer service, excellent customer satisfaction I will highly wil recommend to family members More

by jogala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie cana les
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your excellent customer satisfaction. Your recommendations to family members mean a lot to us. If they ever need our services, we'll be here to provide the same level of great customer service. Safe driving!

Helpful
September 19, 2023

The workers were fast and considerate. They worked on my car in a timely manner. More

by chendo131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that our workers provided fast and considerate service, completing the work on your car in a timely manner. Your satisfaction is important to us, and we're here for any future needs you may have. Safe driving!

Helpful 1
September 16, 2023

I have always received excellent service from Honda of Cerritos, and professional service. Thank you. More

by Hfredrick
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
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Sep 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your continued trust in Honda of Cerritos for your automotive needs. Providing professional and excellent service is our priority, and we're pleased to hear that you've consistently experienced it. If you ever have any questions or require further assistance, please don't hesitate to reach out. Thank you for your loyal support, and safe driving!

Helpful
September 15, 2023

Have always had great service at Cerritos. Working with Bryan was great as usual…have worked with him before as well as others. More

by Curtis Kessinger
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
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Sep 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Curtis, thank you for your continued loyalty to Cerritos and for choosing Bryan for your service needs. We're delighted to hear that you've consistently had great experiences with us. We look forward to serving you in the future and maintaining the high standard of service you've come to expect.

Helpful
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