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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,161 Reviews

1,161 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 30, 2023

My service agent steve mendoza makes things go smooth which makes it good for me More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that Steve Mendoza makes your service experience smooth and enjoyable. Providing excellent service is our goal, and we appreciate your feedback.

Helpful
September 30, 2023

I have always been pleased with their service. Service quality is excellent and they keep me informed of completion time. More

by gga3286459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Pacheco
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you've consistently been pleased with our service and that you find our quality excellent. Keeping you informed and providing top-notch service is our priority. If you ever have more questions or need assistance in the future, please don't hesitate to reach out.

Helpful
September 30, 2023

The service people were curious and explain the service that was needed. The time it would take and the cost. Helped to replace broken keys. More

by Gmaar
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that our service team was courteous and provided clear explanations about the needed service, including time and cost estimates. Your satisfaction is our goal, and we're here to assist you whenever you need us.

Helpful
September 30, 2023

Good service,and the price is reasonable Joseph is very nice and friendly . I will recommend him to anyone !!! More

by alicelager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the name
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you received good service and found the price reasonable with Joseph's assistance. Your recommendation is greatly appreciated, and we're here to assist anyone you refer to us.

Helpful
September 30, 2023

I was given excellent service by the guy whom helped me with the service. I don’t remember him by name. More

by dayalice4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you received excellent service, even if you don't remember the name of the person who helped you. Our team is here to assist you whenever you need us, and we appreciate your feedback.

Helpful
September 30, 2023

Ruben the service adviser is well informed courteous and helpful, unlike other service advisers you guys have...most of them are arrogant! More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Fred, we apologize for any inconvenience you experienced, but we are thrilled to hear that Ruben was courteous and provided you with good service. Please reach out if we can assist you further.

Helpful
September 28, 2023

I was lied about my service repair… I was over charged $1672. Not recommended to use services from Nirm Reeves More

by izzypapas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Helpful
September 28, 2023

The place is clean, organised and well run. The service advisor was knowledgeable and very helpful. More

by jeffnol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you found our dealership clean, organized, and well-run. Thank you for your kind words about our knowledgeable and helpful service advisor. If you have any more questions or need assistance in the future, please don't hesitate to reach out.

Helpful
September 28, 2023

Satisfied with the service from the personnel down to the mechanics. Client was will informed of what were done. More

by sadaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramin Rad
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you were satisfied with both our personnel and mechanics. Keeping clients well-informed is essential to us, and we appreciate your positive feedback about our service.

Helpful
September 28, 2023

Bryan Salas always provides me with outstanding service! I'm a very satisfied customer! Thanks! More

by Evangelinalopez2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
Report | Print
Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that Bryan Salas consistently provides you with outstanding service. Your satisfaction as a customer is our top priority, and we appreciate your kind words.

Helpful
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