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Norm Reeves Honda Superstore - Huntington

Huntington Beach, CA

Overview
Employees
Reviews
Vehicles
4.8
2,363 Reviews
Welcome to Norm Reeves Honda Huntington Beach Norm Reeves Honda Huntington Beach is your local Honda dealer serving drivers in Costa Mesa, Westminster, Long Beach, Orange County, Newport Beach, and beyond. We have been serving Huntington Beach and the surrounding cities for over 30-years.
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19131 Beach Blvd

Huntington Beach, CA

92648

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Showing 2,363 reviews

January 10, 2025

*CRAZY* expensive price quoted for a catalytic converter replacement, with no firm estimate of when the necessary parts—also *CRAZY* expensive—would arrive; got it done instead at a small, family owned muff More

by Brian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Your feedback is valuable to us, Brian. We exclusively use OEM parts for repairs and rely on Honda-certified technicians to perform replacements and repairs. However, we will use this feedback to improve our services where necessary. If you choose to return for service, we hope to provide you with a five-star experience. Thank you.

January 10, 2025

I have always had a great experience with Norm Reeves Honda at Huntington Beach. Especially with Clayton. He has been a real pleasure to work with every single time. He is very professional, knowledgeabl More

by Arin.Official
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Clayton is a valuable member of our service team, and we're thrilled that you noticed! Thank you for taking the time to praise him and your experience at your Honda service visit. We hope to see you at your next service appointment! Feel free to request Clayton again!

January 09, 2025

I was greeted right away, the minute I drove up. Super efficient! Shuttled home and was given quotes as promised. More

by Donnamarieb08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Sounds like a satisfying service visit for your Honda, Donna! We appreciate you letting us know. It's wonderful that you could take advantage of the shuttle service. If you're looking for a quick visit for routine maintenance, be sure to consider using Express Service. Thank you!

January 09, 2025

Benito took care of my service maintenance needs for my Honda. The work was done proficiently and I was pleased with the work. Thank you More

by Ahjensen42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Honda Superstore - Huntington responded

We're happy to hear that you had a great service visit for your Honda! Benito does an excellent job and receives a lot of praise. Since we value customer feedback, please let us know what we can do to provide you with a five-star experience next time. Thank you!

January 09, 2025

Service is top notch and very quick and efficient. Service goes over everything with me in detail. More

by Lfegley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Honda Superstore - Huntington responded

That's the way we roll! We like to keep customers in the loop when it comes to servicing their vehicles. Thanks for letting us know, and make sure that you look at our service specials to add even more value to your visit!

January 08, 2025

We are very pleased with the car purchasing experience. Your team member (Grady) made everything work and the car is amazing. No buyers remorse, very happy how easy it went. More

by Rug Rat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bashar Qasem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grady Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Congratulations on your new Honda! The car-buying process should be simple and easy, and we're delighted that's what you experienced with Grady's help. When you're ready for your first service appointment, keep us in mind. You can conveniently book your visit online! Thank you!

January 08, 2025

bad customer service! Did not say the fee before doing the diagnostic. Did not pick up customer like promise, and did not wash customer's vehicle as told More

by Levanquy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivette Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Hello, Your feedback is valuable to us so that we can iron out any issues you may have experienced and provide you with a five-star experience next time. These issues you brought up about the diagnostic fee, pickup services, and car wash will be addressed with our service team. If you’d like to discuss this with our Service department, please contact Catherine Schlueter at catherine.schlueter@normreeves.com or (714) 842-5431. Thank you.

January 07, 2025

Tony is the best! Very helpful and keeps you informed about your car. Great customer service More

by Jmzzm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Norm Reeves Honda Superstore - Huntington responded

That's the way that service should be done! We find it important to keep our car owners in the loop about the service their cars are getting. We're pleased that Tony could do that for you. Remember that you can also check out our service specials for an even better service appointment. Thank you!

January 06, 2025

The length of time I spent at the dealership was surprising less than I expected. Viviana was excellent her customer service skills are very good. A good experience More

by gerardg98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Norm Reeves Honda Superstore - Huntington responded

A good service visit should be fast and efficient, Gerard! We're glad that your experience went so well with Viviana's help. Before you stop by next time, remember to review our service specials and see what we can do for you. Thank you!

January 06, 2025

It was a good experience overall everyone was very nice and helpful especially our salesman Alexis. More

by dne990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Abarca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Santos Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Joo
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Jan 06, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Congratulations on your new-to-you Toyota! We're so pleased that you felt welcome at our dealership and Alex made the visit such a pleasure. Thanks so much, and we're happy to serve you at a future service appointment!

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