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Norm Reeves Honda Superstore - Huntington - Service Center
Huntington Beach, CA
1,657 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,657 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center
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November 11, 2023
Tony Lagos is the best service advisor, he was very helpful and professional. I would totally recommend him to everyone. helpful and professional. I would totally recommend him to everyone. More
by Leonhardo33
Employees Worked With
November 11, 2023
Benito Torres always explains things fully. He even called a couple of hours before the estimated time of completion to let me know that it might take longer. Very considerate. He even called a couple of hours before the estimated time of completion to let me know that it might take longer. Very considerate. More
by Correiacd
Verified CustomerEmployees Worked With
November 11, 2023
Ivette is a top notch professional and extremely knowledgeable and courteous. Excellent customer service and took very good care of me and the car. knowledgeable and courteous. Excellent customer service and took very good care of me and the car. More
by Nicalec
Employees Worked With
November 11, 2023
Ivette is very attentive and efficient. She listens to your concerns and addresses them when the car is ready. You are well informed of what was done to your car. She is an asset to the co She listens to your concerns and addresses them when the car is ready. You are well informed of what was done to your car. She is an asset to the company. More
by Jeanbaggs
Employees Worked With
November 08, 2023
Proactive, helpful and accommodating service department; they easily changed my appointment when I had a conflict pop up, they provided a reasonable estimate for the work I requested and useful recommendati they easily changed my appointment when I had a conflict pop up, they provided a reasonable estimate for the work I requested and useful recommendations for additional maintenance, and they completed the work on time for the price estimated. I was quite satisfied with the experience. More
by DMGriffith
Employees Worked With
November 07, 2023
Had a great experience at NR of HB. Alex was very friendly and quick as was the service. It was my first time at the dealership and wont be the last I am sure. Alex was very friendly and quick as was the service. It was my first time at the dealership and wont be the last I am sure. More
by lilangelhyn
Employees Worked With
Alex
November 07, 2023
Excellent customer service from every department. I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immedia I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immediately. I am greeted when I walk in the door to see the service administrator. They always review everything thoroughly, including cost, and time for service. If I ask for a print out of something pertaining to my car, they always provide it for me. More
by Christelchosen
Employees Worked With
November 06, 2023
2 points, 1 i had an appointment and was on time then told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . they offered to order from auto zone, but didnt know if the brake pads were ceramic or not. so the service lady is researching the items and will call me during the week. 2nd point , i had ordered replacement light bulbs for my dash and paid up front, they were to contact me when they came in. since i was at your shop for my brakes i went to check on the status of the liht bulbs, after about 15 minutes searchin on the computer, the gentleman went in the back and ta da they had been in for a while, but no one reached out to notify me. NOTE, this is stupid you email me a survey and then want to send me an email to verify its me ? seriously ? More
by oknowjl
Employees Worked With
November 06, 2023
Norm Reeves Honda provides the best customer service to its customers in Huntington Beach and Orange County its customers in Huntington Beach and Orange County More
by Jamesha_2000
November 06, 2023
Tony was great. He knew I had to pick my kid up from school and got it all done in time. He knew I had to pick my kid up from school and got it all done in time. More
by Alta3838
