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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,916 Reviews
Call Service Center (817) 345-6175

2,916 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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April 23, 2025

customer service was very helpful and kind as per usual, very informative with answers to questions I had as well More

by nicky282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
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Apr 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased by your five stars! Zackary is grateful for your kind words and continued trust. We’re always here to answer your questions and keep you informed. Thanks for being part of the family!

April 23, 2025

Great team, very friendly, knowledgeable and easy to work with. Great service and they keep me coming back! More

by bannerwilkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello! Hearing that our friendly, knowledgeable team keeps you coming back is the highest compliment. Your trust means everything to us—can’t wait to see you again soon!

April 23, 2025

Very patient , took the time to explain inspection report and the recommended things to be fixed. Was not pushy with getting everything done at once, understood my need to space maintenance out. More

by staruy410
Recommend Dealer
Yes
Employees Worked With
Zackary Fausto
Report | Print
Apr 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi there! Zackary enjoyed walking you through the inspection and making sure you never felt rushed. We’ll be here whenever you’re ready for the next steps!

April 23, 2025

Thomas was great. Got me in and out quickly and kept me updated on things. More

by Frandsen6
Recommend Dealer
Yes
Employees Worked With
Thomas Crean
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Apr 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello! Thomas enjoyed getting you in and out quickly while keeping you informed. Efficiency is our passion, and your feedback makes it all the more rewarding. Safe travels until next time!

April 23, 2025

Prompt, efficient, responsive, and considerate. Would have been really impressed if I would have been allowed to apply the '15% discount on any service' coupon to the $190 diagnostic which I had do More

by Joel.Kulp
Recommend Dealer
Yes
Employees Worked With
Eric Martinez, Service Advisor
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Apr 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi Joel! Thanks for highlighting our promptness and consideration—Eric will be happy to hear it. We're sorry our coupon policy didn’t apply to that diagnostic fee. We’ll take this feedback to heart, and we hope to give you another 5-star service visit someday soon.

April 23, 2025

While they may be expensive, they are very responsive to the needs of their customers. More

by kb5yrk
Recommend Dealer
Yes
Employees Worked With
Ann Stone
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Apr 23, 2025 -

kb5yrk responded

Good job.

April 23, 2025

He was very helpful He's polite and helped me with my coupon I had received on my email More

by Conchapedroza
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristian Rivas
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Apr 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello! Tristian was glad to help you apply that email coupon! If anything else pops up, you know where to find us. We appreciate your feedback!

April 21, 2025

My service was actually really quick in comparison to other dealership. My service advisor made sure to communicate with me through out my visit. Great experience. More

by kyadrian.dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : amanda
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for trusting us with your vehicle—we’re happy to be your go-to service team.

April 21, 2025

Quick and easy in and out service for what I needed completed on this servicre More

by Rogeranash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the kind words—we’re so glad you had a positive service experience!

April 21, 2025

Fast and professional work. I have called and they always accommodate me and get the job done fast and properly. More

by Claudia O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
Report | Print
Apr 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Claudia, your satisfaction matters, and we're glad our team accommodated you whenever you visited. We love welcoming you back to Norm Reeves Honda North Richland Hills for more great experiences. If you require anything else between now and your next service interval, don't hesitate to ask.

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