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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,964 Reviews

2,964 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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June 11, 2024

The service advisor Zachary was very courteous and informative. Service was very good & didn’t take as long as expected More

by Jenniferliao524@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jun 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that Zachary provided you with excellent service. We look forward to serving you again in the future!

June 11, 2024

Tim and Marie are your best assets, if they leave for any reason I go wher e they they go. More

by Whwink46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words about Tim and Marie! We're grateful to have them on our team, committed to providing excellent service. Your loyalty means a lot to us.

June 09, 2024

I have met with 2 of your advisors…bringing in my Honda Accord has been a lot fun giving me some time to study up on stuff while waiting on my car…the advisors are very Proffessional to deal with and fun t More

by Michael wuezada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Martinez
Jun 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your wonderful feedback! We're delighted to hear that Zachary provided you with exceptional assistance. We look forward to welcoming you back for your future automotive needs!

June 09, 2024

Arrived for schedule appointment, was seen promptly. Routine oil change and trip inspection. Noted alignment needed, but not critical, yet, and I said go ahead and do. Service Manager returned a few mi More

by Rickeywray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience. We apologize for any inconvenience caused by the unexpected delay. We appreciate your understanding and look forward to completing the alignment at your convenience.

June 08, 2024

I have been this dealer since 2008 and i always take my vehicle to get repairs. So it is a good place to the vehicles to fixed it. More

by Chhetri_Mohan2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your continued trust in our dealership for your vehicle repairs since 2008! We're delighted to be your go-to place for fixing your vehicle. We look forward to serving you for many more years to come!

June 08, 2024

Love my service advisor and I appreciate the minimal wait time and seamless check in and check out! Prices are fair and competitive too! More

by melissamurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Crean
Jun 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you had a seamless experience with us. We're always here to provide top-notch service at fair prices. Looking forward to serving you again!

June 08, 2024

Zachary was an excellent help he went over all the inspection points with detail and was a huge help More

by Cadecain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
Jun 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the kind words! We're thrilled to hear that Zachary provided you with detailed assistance during your visit. We appreciate your business and hope to serve you again in the future!

Jun 14, 2024 -

Cadecain1 responded

You’re very welcome and I appreciate the good service you guys always provide. I’ll definitely be back. Thank you.

June 08, 2024

The process was well organized. The staff was courteous and professional showing good training and management. More

by Charles_Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackery Frausto
Jun 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Our team takes pride in providing excellent service, and we appreciate your feedback!

June 06, 2024

Excellent service, kindness and professionalism . Good people to work with and we love our Ridgeline More

by Jpstrawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear you had a great experience with us and are enjoying your Ridgeline. We appreciate your business!

June 05, 2024

I gave vehicle service 5 stars, customer service 4 stars. I was in the service office picking up the car and no one greeted me if I needed something. 2 or 3 advisors walked past by. It was good when I wou More

by Jkwik1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback! We're glad to hear you were satisfied with our vehicle service. We apologize for the oversight in our customer service and will address this internally to ensure a more welcoming experience for you in the future.

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