Norm Reeves Honda Superstore North Richland Hills - Service Center

I brought my car for activation of LoJack and to this day I have not received the email with my PIN number. When I called LoJack, they said that their records show that dealer hasn’t transferred the ownersh I have not received the email with my PIN number. When I called LoJack, they said that their records show that dealer hasn’t transferred the ownership to me. And hence they will not give me access to use it via portal. I called the dealer 2-3 times and left a message to fix the issue but to no avail. I paid for LoJack but can’t use it. More

My service advisor Tim Keller was excellent. He kept me posted on service and explained what he recommended my vehicle needed. He kept me posted on service and explained what he recommended my vehicle needed. More

I can honestly say there’s not a single employee that i couldn’t have a conversation with, their people skills up there are always A1. couldn’t have a conversation with, their people skills up there are always A1. More

They are fast and efficient. Everyone is helpful and kind. We are always able to get our vehicle in for maintenance in a timely manner. I love the flexibility. Everyone is helpful and kind. We are always able to get our vehicle in for maintenance in a timely manner. I love the flexibility. More

I was promptly given service at my scheduled time, and they were prompt in servicing my van. Usually it takes a couple hours, but we were in and out within 1.5, and I had more done to my car this time. they were prompt in servicing my van. Usually it takes a couple hours, but we were in and out within 1.5, and I had more done to my car this time. More

Kind people but the wait is too long. I waited 3 hours to be serviced for just an oil change. I waited 3 hours to be serviced for just an oil change. More

Nathan has great customer service and is always very helpful and polite I will only take my vehicle to him. helpful and polite I will only take my vehicle to him. More

My recent visit was pleasant. Dennis Williams I believe was who attended me and he was very kind and helpful. Dennis Williams I believe was who attended me and he was very kind and helpful. More

The dealership is very attentive to their customers. My service provider, Zachary Faust, I felt he went above and beyond by keeping me updated every step of the way. He was also very professional and My service provider, Zachary Faust, I felt he went above and beyond by keeping me updated every step of the way. He was also very professional and friendly and I hope to work with Zachary again at my next visit. More

Great dealership and service center. Mario provided accurate information and upfront pricing on the service I needed. Mario provided accurate information and upfront pricing on the service I needed. More