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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
3,076 Reviews
Call Service Center (817) 345-6175

3,076 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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June 18, 2024

Tommy Crean was our Service Provider. Great team at Norm Reeves. Their service techs did a fantastic job on brake repair and flush. More

by Gnaseef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience, Tommy! We're thrilled to hear our service team took great care of you. We look forward to seeing you again at Norm Reeves!

June 18, 2024

Entirely displeased with the outcome of my service appointment. Results of tech work boarding theft More

by Lhernandezpgk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jun 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear that you had an unpleasant service visit and we would like to learn more about your experience. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com

June 18, 2024

Very helpful and friendly. Did an awesome job at fixing my car. Will go back More

by Dewanq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Jun 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear about your positive experience. Looking forward to serving you again!

June 18, 2024

Great service and customer care. I felt like a valued person. Service was done in a timely manner More

by Sixtos.Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Looking forward to serving you again in the future!

June 18, 2024

I took my vehicle in for a new starter because it was having a hard time starting. They told me the starter was fine but I needed 2k worth of other repairs. I took my car home and changed the starter mys More

by Mcenteno582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Gerlikoviski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for any inconvenience you experienced with our service team. Customer satisfaction is our goal and we strive to provide reliable service recommendations. If you would like to provide any further details about your experience please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com

June 18, 2024

I really enjoy coming to the dealership. It’s nice that they have a free car wash. It is always a great atmosphere and everyone is so nice. More

by Tigerfan258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled you enjoy our dealership's atmosphere and complimentary car wash. We look forward to seeing you again soon!

Jun 19, 2024 -

Tigerfan258 responded

I did have one more thing I wanted you to know. In the waiting room there is a couch and the couch is damaged and makes the whole location look not so up-to-date. There’s tear on the back of the couch and you can see the foam in the couch. Repairing that would make the waiting room a little bit more appealing.

June 18, 2024

Routine service was performed and Scott did a great job keeping me informed of the status of my vehicle. Everything was done correctly, and promptly. More

by ScreenName101
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that Scott provided excellent service and kept you informed throughout. We appreciate your business and look forward to serving you again in the future.

June 18, 2024

Service advisor Zackery Frausto is a professional and performs his duties excellently. He is customer oriented and explains what is needed and or required. Promote and increase his pay. More

by angeltdeverney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackery Frausto
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Jun 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Zackery, and we will certainly recognize his excellent service.

June 18, 2024

Tim and Gabe did a great job finding the rattle that was coming from the dash area. More

by Melinda.broom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe the technician
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Jun 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that Tim and Gabe were able to resolve the issue for you.

June 18, 2024

Great customer services fast service did a great job on my oil change thank you More

by Csaracordero09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emanuel Alvarez
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Jun 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service and fast oil change.

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