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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
3,027 Reviews
Call Service Center (817) 345-6175

3,027 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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May 21, 2025

Zack was extremely helpful and informative during my service visit. I highly recommend this location and Zack is a great representative to work with. More

by kaydyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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May 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Zack’s mission: make service informative and straightforward—and you just made his day by noticing! We appreciate your recommendation and can’t wait to help you (and more folks like you) cruise through your next visit.

May 20, 2025

Mario was professional and kept me informed. Car service and repairs were completed on time. More

by Richardlylechristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Mario’s your behind-the-scenes MVP! We’re thrilled your ride got the VIP treatment—on time and with all the updates you needed. Thanks for trusting us to keep your Honda in tip-top shape!

May 20, 2025

The service was nice and quick but the attendant who took my payment wasn’t your normal courteous person. He seemed irritated when I asked him a question about the report had had given me about my vehicle. I More

by Rcminis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
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May 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we're glad your experience was mostly positive but apologize if you didn't receive the warm greeting you deserve. We're here to chat if you'd like to discuss your experience further. Please reach out to Richard Meneely at richard.meneely@normreeves.com if so.

May 20, 2025

I truly enjoy getting car serviced here. Always done correctly. Look forward to coming to trade in my car next month. More

by Amsinkler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

There’s nothing like that “just right” feeling when service goes seamlessly. Can’t wait to have you back for the big trade-in—let’s make sure your next Honda is just as flawless as your last service!

May 20, 2025

I had a great experience with Norm Reeves dealership they took care of my vehicle and explained me what my car needed I was satisfied with More

by chaudhrymuzaffar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bethany Abbott
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May 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hey, we're super happy that everything went well! We love making service feel easy, so it's nice to hear that was your experience. Thank you!

May 20, 2025

Everything was perfect. Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days More

by Gladys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Gladys. We take these concerns very seriously and are here if you’d like to talk about what happened. You can reach out to our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com. Thank you, and we hope to hear from you soon, so we can look into this situation further.

May 17, 2025

Tristian is by far the best rep you guys have there! Keep it up!! Thanks. More

by ggamboa33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Tristian is over the moon that you think he’s the best! Rest assured, he’ll keep that top‑notch service coming your way. See you next time!

May 17, 2025

Fast and good service! ! No complaints…I will recommend you guys!! Keep it up…thanks More

by andreweldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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May 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Fast service and no complaints? That’s music to our ears. We’ll keep up the momentum—thanks for recommending us!

May 17, 2025

I love Norm Reeves because I feel welcomed and the staff is knowledgeable and honest. More

by anitamscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Feeling welcomed and valued—that’s our goal every time. Thank you for trusting our honest, knowledgeable team!

May 17, 2025

Prompt service done right the first time I don't need 15 words, so please spare me... More

by ddnwlau2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Brian
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May 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you noticing our prompt, spot‑on service! Glad that we nailed it. If you need anything else, we're here for you.

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