Norm Reeves Honda Superstore North Richland Hills - Service Center

Great Service! Service Advisor was outstanding. Good advice from the service advisor Larry DeVorak. Be back soon. (sent with Gentle Effect) Service Advisor was outstanding. Good advice from the service advisor Larry DeVorak. Be back soon. (sent with Gentle Effect) More

Mario was very clear and kind regarding the issues with my car. Not all the service managers are like that at this location, but he did a wonderful job. I will specifically request him in the future my car. Not all the service managers are like that at this location, but he did a wonderful job. I will specifically request him in the future More

Called that morning for an appointment to change oil. Gave me an appointment for 1:45. I asked if couldn't get one sooner cause daughter in bad condition in hospital. Was given one for 10:30. When I arri Gave me an appointment for 1:45. I asked if couldn't get one sooner cause daughter in bad condition in hospital. Was given one for 10:30. When I arrived they got right on it and had it right out. More

Always fast and good service! Tim was very attentive and gave a detailed timeframe of when my car would be ready! Tim was very attentive and gave a detailed timeframe of when my car would be ready! More

I called at 0720 to try to get an oil change ASAP and was able to get in at 0745. Check in was prompt and the service was completed quickly. No issues. able to get in at 0745. Check in was prompt and the service was completed quickly. No issues. More

Overall, I am satisfied with my experience at your dealership and I am thrilled with my car. Thanks to the team for their outstanding service. dealership and I am thrilled with my car. Thanks to the team for their outstanding service. More

Tristian was my service advisor and he provided excellent customer service. The facility was great and my vehicle came out timely. I very much enjoy doing business at Norm Reeves Honda. Looking forward to my customer service. The facility was great and my vehicle came out timely. I very much enjoy doing business at Norm Reeves Honda. Looking forward to my next oil change and buying a new Honda in the future. More

Very Knowledgeable and always explains details thoroughly Prompt, Knowledgeable, personal Always responds when you call him Prompt, Knowledgeable, personal Always responds when you call him More

Allen did not remember I was in the waiting that he took me to when I arrived. Upon leaving the tire pressure light came on. I went back to the service department to find Alan. He said this happens all the me to when I arrived. Upon leaving the tire pressure light came on. I went back to the service department to find Alan. He said this happens all the time and tried to reset it using the radio. I had to look up a YouTube video and show him how to do it. He was aloof. More

This is the 3rd or 4th time I have come in and worked with Nathaniel Franklin. Each and every time, he has been nothing but professional, courteous, answers all my questions or finds someone who can, and with Nathaniel Franklin. Each and every time, he has been nothing but professional, courteous, answers all my questions or finds someone who can, and is always very patient. Going to get my car serviced has been very stressful in the past due to shady businesses but this dealerships service department seems to be extremely honest and very helpful. Thank you. And thank you to Nathaniel since I have been able to work with him the most. More