Norm Reeves Honda Superstore North Richland Hills - Service Center

The dealership is rather far away from where I live--about half an hour's drive. I went there prepared to stay all day, since I had no ride, and more than 100 people were being served that day, ma live--about half an hour's drive. I went there prepared to stay all day, since I had no ride, and more than 100 people were being served that day, many for the same reason as mine (for recall issues). Tommy streamlined the assignments and I was able to go home in the same morning. I'm grateful for his compassion. More

Wonderful experience as always Timely communication kept me informed of status. Responded promptly to my questions. me informed of status. Responded promptly to my questions. More

Everything was done in a timely manner and car was returned clean. Also dealership called to remind me of the recall. returned clean. Also dealership called to remind me of the recall. More

Prompt, efficient, responsive, and considerate. Would have been really impressed if I would have been allowed to apply the '15% discount on any service' coupon to the $190 diagnostic which I had do Would have been really impressed if I would have been allowed to apply the '15% discount on any service' coupon to the $190 diagnostic which I had done on my van (even though I chose not to proceed with any further service). More

Thomas was great. Got me in and out quickly and kept me updated on things. Got me in and out quickly and kept me updated on things. More

Great team, very friendly, knowledgeable and easy to work with. Great service and they keep me coming back! with. Great service and they keep me coming back! More

He was very helpful He's polite and helped me with my coupon I had received on my email coupon I had received on my email More

While they may be expensive, they are very responsive to the needs of their customers. the needs of their customers. More

Very patient , took the time to explain inspection report and the recommended things to be fixed. Was not pushy with getting everything done at once, understood my need to space maintenance out. and the recommended things to be fixed. Was not pushy with getting everything done at once, understood my need to space maintenance out. More

Excellent Service Tech Advisor and service was fast efficient and quality. I had a prepaid contract and it was handled with ease. efficient and quality. I had a prepaid contract and it was handled with ease. More