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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,979 Reviews
Call Service Center (817) 345-6175

2,979 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 16, 2025

Good service and service advisor wa very helpful and clean bathroom and waiting area also More

by Percy.smith34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We want our customers to feel comfortable while waiting for their Hondas to be serviced, Percy! We're glad that our facilities and quality service demonstrated that. Remember that you can schedule service online for even more convenience. Thanks so much!

February 16, 2025

Although I scheduled an appointment, I waited longer than expected to be greeted by a service advisor. Eventually I talked with Amanda and she handled everything from there. She provided exceptional custom More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your patience, Jim! We're pleased that Amanda's performance was worth the wait and that your Honda benefited from it. Remember that you can opt for Express Service if you'd like to get quality service without an appointment. Thank you!

February 16, 2025

Professional and a very good people skills Satisfied, satisfied, satisfied, satisfied, satisfied, satisfied, satisfied, satisfied More

by bobvigoren
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
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Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Who says you can't get no satisfaction?! Sounds like our dealership provided that to you, Bob! Thanks for stopping by, and we look forward to working with you again!

February 15, 2025

I was cared for. ... they understood my concerns. My wait was not long. I got fixed pretty quick More

by lindamikerains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

A quick service visit is the only way to go, Linda! We're glad that was the outcome for you and that your Honda is back in shape. Thanks so much, and we'll see you next time!

Feb 18, 2025 -

lindamikerains responded

Keep up the good work

February 14, 2025

Dennis Williams was great. I got a new battery and air filter and was on my way.. Great service. More

by Sue.Mcmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
Report | Print
Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Now you'll feel more confident driving your Honda with the new battery in place, Sue! Thanks for putting your trust in Dennis to perform the battery installation and air filter replacement. Thank you, and remember that we have service specials that can knock down the price!

February 13, 2025

No notes. Everything was fine, service rep was nice and very helpful. The only thing that’s troublesome is having to fill out surveys every time I get my car s More

by Katybug0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Feb 14, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We love hearing what customers think about the service that we provide to them, Katy! It helps us to make changes where necessary. We're happy that your service visit for your Honda was satisfying. Thanks so much, and feel free to make your next appointment online!

February 13, 2025

The service was prompt, he guaranteed my timely arrival, he showed proficiency, and the experience was satisfactory overall. More

by Jalynaaparicio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Williams
Report | Print
Feb 14, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your review means a lot to us because we know that we're staying on track and providing efficient service to our customers! We appreciate you letting us know, and we're here when you need us. Feel free to book your next visit online. Thank you!

February 13, 2025

On time very professional and efficient effective service. I would recommend this dealership to anyone. More

by Callen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's sounds like all the elements that make up a satisfying service visit, Callen! We're happy that we have your recommendation and hope to serve you very soon. Remember that we also have service specials we encourage you to check out. Thank you!

February 13, 2025

Popped in for an oil change service without an appointment. Mike took care of my vehicle and had me out of the dealership in an very reasonable time. Very personable and helpful. More

by marlonhelms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

How convenient that you could simply pop in for an oil change, Marlon! We're glad that Mike could make room for you and take care of your Honda in a timely manner. Our Express Service enables you to get quality routine maintenance for your car without an appointment so you can opt for that again. Thanks, and we'll see you next time!

February 12, 2025

Great service, fast turnaround. Associates were attentive and polite. I was contacted via text and email. More

by Brendamolina019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like you received communication regarding your service visit all the way around, Brenda! We're pleased that you felt satisfied with the service experience you had and how fast it was. Thank you, and remember that you can schedule your next appointment online!

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