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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,980 Reviews
Call Service Center (817) 345-6175

2,980 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 31, 2025

Very high prices, doesn't allow two coupons to use same time. Wouldn't come again More

by Dromair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the name
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing your dissatisfaction about our prices and coupon policy to our attention. To ensure that your Honda performs at the pinnacle, we exclusively used genuine Honda parts for repairs and maintenance. Thank you, and if you choose to return to our dealership in the future, we hope to provide you with a five-star experience.

January 31, 2025

The service dept was very efficient in doing the recall work on my car - and they washed it too! More

by Susanmeador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Tommy
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Recall repair with a wash sounds great, Susan! We appreciate you sharing your service experience, and we think you'll feel more confident about driving around town in your Honda now. If you need service in the future, please feel free to schedule you appointment online. Thank you!

January 31, 2025

Amanda is my go to advisor. She always goes above and beyond to make sure I know I'm being taken care of. More

by rudyveloz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Fritts
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Amanda is getting a lot of praise, and we appreciate the hard work that she does! Thanks for noticing, Rudy, and we're happy that should could provide such exceptional service to you. If you'd like to request her again, please feel free to do so. Thank you!

January 31, 2025

Was very please with the service and my representative. We’ll organize and courteous and polite. More

by Njccarter15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your service visit for your Honda went so well! It's our goal to make you feel comfortable and get the job done. Thanks so much, and we hope to serve you in the future!

January 31, 2025

The Service Department is very efficient. The service department has been very responsible with their work. More

by Mattw57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Lit is fantastic in the Service Department.
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that our service department has delivered efficient service to you, Matt! That's our aim, and we're happy that we achieved it. If you're in need of another service appointment in the future, be sure to schedule your next visit online. Thank you!

January 31, 2025

Service was great! My car was so clean when I got it back. Everyone was very friendly and worked with my schedule. More

by Rejoicing_In_You
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne Bledshaw
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so glad to hear it! On top of providing quality service, your car should be clean when it is returned to you. Thanks so much, and we hope to serve you in the future! Make sure that you check out our service specials before you stop by next time.

January 31, 2025

Zach delivered great customer service. He kept me up to date with the services performed. More

by Margie.brodeur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy to read that Zach provided the kind of service that we strive to provide, Margie! It's helpful, too, to be kept in the loop for service. Thanks for letting us know about your satisfaction, and remember to check out our service specials before next time!

January 31, 2025

They always take care of me when I come in. Great service and I love the café. More

by amanda.kaye1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony, Garcia
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means a lot to us, Amanda! We're happy that you appreciate the service for your vehicle and that you've taken advantage of perks like the cafe on-site. If you need anything else, please let us know. Thank you!

January 31, 2025

Quick and friendly service. Nice waiting area. Good communication on the status of my car. More

by mchenry.32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your visit to our dealership for service worked out so well! We strive to provide quick and friendly service with regular updates. Thank you so much, and please let us know what else we can do for you!

January 31, 2025

Tommy was extremely helpful and efficient. I didn't even wait for 2 mins before he came to help me. He let me know as soon as it was done and it made the process so much less stressful. More

by ilevazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we call service! We will have to show Tommy this review. We appreciate you telling us about his efficient service. If you'd like to request him for a future Honda service visit, please feel free to do so. Thanks so much, and we'll see you next time!

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