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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,965 Reviews
Call Service Center (817) 345-6175

2,965 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 28, 2024

The staff at Norm Reeves Honda Superstore of North Richland Hills were friendly and knowledgeable. More

by Froggye71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
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Dec 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear from customers! We will be sure to praise our staff on their performance. Thank you for sharing, and we'll see you for service for your Honda at another time!

November 27, 2024

Had significant rodent damage that required insurance company approval. Took the appraiser time to do his estimate, but everything the dealer advised be replaced was. More

by alindallas2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Dec 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

What a scary situation to be in! That's great, though, that our service team could take care of the damage those pesky rodents wrought in your Honda. Thanks for sticking with us, and we'll be happy to serve you again!

November 26, 2024

Thank you for your helpful. You and your always service mind and friendly.thank you forever . More

by y.nmgoo2519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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Nov 27, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re delighted to know our team exceeded your expectations. We’ll be sure to pass along your kind words!

November 23, 2024

Lost few items twice from my glove box. Not professional at all. Be very careful guys!! More

by Lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, We appreciate you bringing this to our attention about the items missing from your glove box. This is unacceptable, and we’d like to know what we can do to make things right. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 23, 2024

Many thanks to Eric who treated me very well, attentive and kind, and solved the problem with my car. More

by Lisbet Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Nov 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's so nice to hear, Lisbet! We're pleased that not only did Eric repair your vehicle but also gave you the treatment you deserved. Thank you, and we hope to see you next time!

November 22, 2024

Staff is professional & friendly. Easy to talk with and Tristan explained everything in detail. He was very helpful. The facility is amazing, clean & bright. Service is always excelle More

by Kl.7Erkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We value you bringing your Honda in for service and sticking with us all these years! Thanks for the praise for our facility and our technicians like Tristan. See you at your next appointment!

November 22, 2024

Could not have been nicer or more courteous to me. I would recommend them to .y friends. More

by nannythepoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffanee
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Nov 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your service visit for your Honda went so well! Well enough that you even will recommend us to your friends, which we appreciate. Thanks so much, and we look forward to serving you again!

November 22, 2024

Very efficient. Kept me informed of progress. Very clean facilities. Quick check out. Will go back More

by Jmccann4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear that your Honda service visit went so well, and you received regular updates! Thanks for the compliments, and we hope to see you in the future!

November 22, 2024

Lost trust in your mechanics. They weren’t able to figure out why a misfire occurred. Instead, I was being asked to pay for unnecessary repair. More

by Teddyrm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, we're sorry you were displeased by your recent experience. We'd appreciate the opportunity to discuss this issue with you further and learn more. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 22, 2024

My experience was positive as always with Norm Reeves Honda service. They have a very clean service area and a very comfortable waiting area if you choose to wait there for the work to be completed. More

by johnpaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne Bledsaw
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Nov 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy that you've stuck with us all these years for servicing your Honda, John! We aim to please customers and provide a clean and comfortable waiting area. Thank you, and we'll see you at your next appointment!

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