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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,968 Reviews
Call Service Center (817) 345-6175

2,968 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 22, 2024

Staff is professional & friendly. Easy to talk with and Tristan explained everything in detail. He was very helpful. The facility is amazing, clean & bright. Service is always excelle More

by Kl.7Erkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We value you bringing your Honda in for service and sticking with us all these years! Thanks for the praise for our facility and our technicians like Tristan. See you at your next appointment!

November 22, 2024

Lost trust in your mechanics. They weren’t able to figure out why a misfire occurred. Instead, I was being asked to pay for unnecessary repair. More

by Teddyrm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, we're sorry you were displeased by your recent experience. We'd appreciate the opportunity to discuss this issue with you further and learn more. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 22, 2024

My experience was positive as always with Norm Reeves Honda service. They have a very clean service area and a very comfortable waiting area if you choose to wait there for the work to be completed. More

by johnpaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne Bledsaw
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Nov 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy that you've stuck with us all these years for servicing your Honda, John! We aim to please customers and provide a clean and comfortable waiting area. Thank you, and we'll see you at your next appointment!

November 22, 2024

From purchase through service, this dealership has exceeded my expectations. It has been confirmation of a good decision to choose this dealership for my current vehicle. Thank you for providing excel More

by Mbboyd7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

What a flattering review! We appreciate you bringing your Honda in for service and can't wait to help you again. Thank you!

November 21, 2024

Zackery is one of the best advisors ! Always have a positive attitude and good service More

by Ashley serna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackery frausto
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Nov 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will have to pass on your compliments to Zackery about your satisfaction with your Honda service visit, Ashley! A positive attitude from our team is what we strive for, and we're glad that was what was delivered to you. Thanks for stopping by! Please let us know what else we can do for you.

November 21, 2024

Muy malo no hacen un buen trabajo Uno confía en un buen trabajo y nada q ver More

by diegoalejandrohernandez8
Workmanship
Recommend Dealer
No
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hola Diego, Como dependemos de los comentarios de nuestros clientes para mejorar nuestros procesos, nos gustaría conocer más sobre tu visita de servicio para tu Honda. Esto nos ayudará a resolver cualquier inconveniente y a ofrecer experiencias de cinco estrellas a nuestros clientes. Por favor, comunícate con nuestro Gerente General, Richard Lennard, en richard.lennard@normreeves.com. Gracias.

November 21, 2024

Nick was very nice and sweet. I was in and out with in an hour or so . More

by ibarramerlinm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

An hour sounds like just enough time for a satisfactory service visit for your Honda! Thank you, and we will pass on your compliments to Nick. Hope to see you soon!

November 21, 2024

Tried to scam me out of 10k with fake repairs. Actual fix costed 1200$ instead of the 10k quoted. More

by ryanvandergriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Dec 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, this doesn't sound like the type of service we strive for at Norm Reeves. We would like to address your concerns and discuss the details further. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 20, 2024

Dennis was great! He paid attention to my needs and went above and beyond to meet them! More

by luis.ornelas78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Nov 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what kind of service we strive to provide to our customers, Luis! We're happy that Dennis could go above and beyond to do so. Thank you, and we'll see you next time!

November 19, 2024

Amanda did a great job servicing my 2025 Civic Si. Was delivered on time and everyone was very professional. I’ve been getting service here since 1992. More

by clockworx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Nov 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow! We appreciate your loyalty to our dealership since 1992! That's quite a long time, and we will let Amanda know about your satisfaction with the servicing of your 2025 Honda Civic Si. Thank you, and we look forward to serving you for many years and miles to come!

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