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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,969 Reviews
Call Service Center (817) 345-6175

2,969 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 14, 2024

Nice waiting area and a small cafe that makes pretty good coffee. Service was fairly quick and they keep you up to date with texts. More

by Craig950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a satisfying service visit for your Honda, Craig! Thanks for letting us know, and we'll put the coffee on for you next time you stop by.

November 13, 2024

You guys fixed a mistake from the oil change thank you guys so much for doing that. More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Nov 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that we could take care of your oil change for you, Alexis! Thanks for giving us your business, and please let us know what else we can do for you. We hope to provide you with a five-star experience next time!

November 13, 2024

Michael was very kind and competent and got us everything we requested. Service was quick. More

by logan.j.murdy
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's our goal when it comes to service, Logan! We're happy that Michael could go out of his way to perform quick and efficient service for your Honda. Thanks so much, and we hope to see you in the future!

November 13, 2024

Good and fast sevice polite sales rep good great will return if I call they’ll answer More

by wetbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to be of service to you for your Honda! Sounds like a great visit, and we will always pick up the phone for our customers. Thank you, and we'll see you next time!

November 13, 2024

Routine Maintenance Service provided- Service Advisor Tommy Crean was courteous, professional and took care of my needs. Have taken my Hondas to this dealership for about nine years, from when it was Hug More

by mcbeejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean, Service Advisor
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Nov 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sticking with us for nine years from the days of Huggins Honda to today! Thanks for the compliments for Tommy, and we look forward to seeing you again.

November 12, 2024

Michael Wright is helpful and Mec Techs. . love using the text to show what maintenance work need done.. More

by simmonstiffany827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that you're taking advantage of the text updates, Tiffany! Thank you for letting us know about how Michael helped you as well. Please also let us know what we can do to provide you with a five-star Honda service visit next time.

November 12, 2024

They identified the issue, and fixed it at no charge. Great and attentive service. Thanks More

by jtcarter111922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Well, that's a relief that we could fix the issue facing your Honda at no charge! Thanks for putting your trust in us, and please do not hesitate to reach out if you need anything else.

November 12, 2024

Thus was my first time and my experience was great. Good customer care and service.. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noom Reeves
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Welcome to our dealership, Angie! We appreciate you choosing us, and we're thrilled that your service visit went so well. Please let us know when you will need service again. Remember that you can conveniently schedule online. Thank you!

November 12, 2024

I am not satisfied with dealership after it became Norm Reeves. I currently own my 1st Honda vehicle. I doubt I will buy another Honda after this experience. More

by Timburke1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Pearson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Tim, We'd like to learn more about your experiences at our dealership so that we can work out any issues you faced. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to discuss the issues in more detail. Thank you.

November 12, 2024

Paid $400 and my issue is not fixed. Will try to not come back to your dealership for the total fraud. More

by aken_jariwala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, Since we value our customers, we’d like to learn more about the issues facing your car. That way, we can investigate further and make sure that they’re resolved. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to discuss the matter in further detail. Thank you.

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