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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
3,000 Reviews
Call Service Center (817) 345-6175

3,000 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 08, 2024

Oil change tech Santis Reyes failed to clean up. Old oil drops on my garage floor afteroil change. Three days later, I had to drive 20 miles round trip n wasted 90 minutes to return to dealership to More

by Sll102289
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, We value customer feedback and appreciate you bringing up this issue with your recent oil change. We will discuss this with our service team so that the next time you come in for service, you'll enjoy a five-star experience. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com if you have any further concerns. Thank you.

November 07, 2024

Anthony Garcia was the employee who worked with me. He was very knowledgeable and kind. More

by Bbhoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will be sure to pass on your compliments to Anthony on your Honda service visit! Thanks for sharing, and we look forward to working with you again.

November 07, 2024

I was greater promptly. Anthony was attentive to what I needed, he explained the options to the service, and the vehicle was cleaned better than usual which was a nice surpr More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony.Garcia? Not sure of his last name. The Service Advisor.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear, Barry! Sounds like Anthony performed all the service that your car needed and explained them to you. And your Honda was cleaner than before you left it! Thanks for putting your faith in us, and we hope to see you at a future service appointment!

November 07, 2024

I was greeted checked in and service was done in a timely manner. Thank you More

by brendaleawill20@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne Bledsaw
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a great service visit for your Honda, Brenda! We're happy that it was fast and efficient like we promised. Thank you, and we hope to see you next time!

November 07, 2024

I went in as car was sluggish in starting. Advisor went beyond to make sure all was correct More

by P.Rhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

It was a good idea to bring in your Honda if it wasn't starting with the same amount of pep. We're glad that your advisor checked it out, and everything is okay. Thank you, and please do not hesitate to reach out if you need service again!

November 07, 2024

Service was great and car completed before scheduled time. I highly recommend Norm Reeves Honda More

by kjlacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear! We strive to provide efficient service for our customers like you. Thanks so much, and we welcome you to return for service!

November 07, 2024

Dennis, my service advisor was very knowledgeable and just a real good dude. Makes me want to come back for sure! More

by Dalejo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're excited to let Dennis know about your awesome service visit for your Honda! Thanks for sharing, and we welcome you to return.

November 07, 2024

This is a very good dealership for anyone to visit and do business with THANKS. More

by carolyn.boring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your positive feedback, Carolyn! Thanks for giving us these compliments, and we hope to work with you in the future.

November 07, 2024

Tristan is the reason I keep coming back to Norm Reeves for expert service! Thanks More

by oceanc8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We'll be sure to tell Tristan that he's made quite a service impression on you! Thanks for putting your trust in us, and we look forward to seeing you at a future visit.

November 07, 2024

I've been coming here since 2008. That says alot. And I have no intention of going elsewhere. Always friendly people and patient when I don't understand something. Thank you! More

by xaneta29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow! Sixteen years--we're extremely flattered! Thanks for trusting us for so long, and we're excited to help you out again with your Honda. See you next time!

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