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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,965 Reviews

2,965 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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September 13, 2024

Thanks to Nick, Nicholas, he helped me make sure i had everything situated for my roadtrip :) More

by Nancy Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Nicholas
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will let Nick know, Nancy, and we're pleased that he could help you with your Honda. We look forward to your return and have fun on your road trip! Thanks so much!

September 13, 2024

The mechanics at Norm Reeves in North Richland Hills have great attention to detail. I do not feel like my car is overlooked or treated poorly because it is an older model. My older car is aging gracefully More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Williams
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear that your car received the treatment it deserved, CJ! Thanks for letting us know, and we look forward to serving you in the future.

September 13, 2024

Zach in service, Kevin O in sales, Evelyn and and Anthony in processing provided outstanding customer service More

by Maryjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hall
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear, Maryjo! We're happy that Zach, Kevin, Evelyn, and Anthony were reasons for your successful service visit for your Honda. Thanks for letting us know, and we hope to see you again!

September 13, 2024

I have been very satisfied with your dealership and especially with Hailey Owens in your sales department. Hailey came thru for me two years ago when I was spending the summer with my son and was in an More

by jane-b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Oh, no! Well, we're pleased that Hailey could help you find a 2018 Honda CR-V that you've been loving, Jane! Thanks for trusting in our team and returning for service. We hope to see you in the future!

September 12, 2024

Would be even better without the constant nagging about trading the car in, service reminders and repeated requests for reviews. Previous owner was much better regarding these concerns, done nicely and no More

by Rdm8025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary Frausto
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback and will address these issue with our team, Rdm8025. Thank you for choosing our dealership, and we hope to see you in the future!

September 12, 2024

Wonderful work. I come here for all my car maintenance needs knowing I can count on them to get it done right every time. More

by Taniaalonso1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We strive to provide that kind of service for your car and are glad that we delivered, Tania! Thanks for letting us know, and we'll see you soon!

September 12, 2024

I have a great service advisor in Tommy Lin. He is very knowledgeable and professional. Highly recommend him. More

by Richappelbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lin
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will pass on your kind words to Tommy, Rich! We're pleased that your service visit went so well, and hope to see you in the future for another one. Thank you!

September 12, 2024

Things have changed since new ownership and it doesn’t seem customer service driven at all More

by Bcorey.Broussarrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
(Andy) Emad Abugoush
Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

While your feedback about your service visit for your Honda disappoints us, it's a good way for us to pinpoint the issues that need attention, Bcorey.Broussarrd. Thanks for letting us know, and we hope to see you again to give you the five-star service that you deserve.

September 12, 2024

Very quick and good service Nathaniel Franklin is very helpful dealer was clean good service. More

by Rigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the 5-star review! We're thrilled you had a great experience, and we look forward to welcoming you back soon!

September 12, 2024

I trust Norm Reeves Honda to always provide excellent service. I have never been disappointed with any of the employees who have helped me get my vehicle fixed. More

by imdavidbradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Frausto
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your loyalty, David! We strive to provide excellent service and happy that we could deliver that to you. Thanks so much, and we look forward to seeing you again!

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