Norm Reeves Honda Superstore West Covina

Go see Guy Gordon! I really appreciate the no-hassleness at this dealership. Guy Gordon was very helpful & even took (a lot of) time to set my the programming in my new I really appreciate the no-hassleness at this dealership. Guy Gordon was very helpful & even took (a lot of) time to set my the programming in my new Accord. My dad came with me to buy my car & he was also pleasantly surprised because the customer service surpassed our expectations. I have already referred family & friends over to Mr. Gordon! More

Finally I had been looking for a car for about six months. I finally got tired of looking because of all of the hassle and negotiations and every dealer basic I had been looking for a car for about six months. I finally got tired of looking because of all of the hassle and negotiations and every dealer basically telling me that I was never going to find what I want. I finally went into Norm Reeves Honda in West Covina. I was emailing one of the sales men because I had inquired about a car I saw on the website. I also talked inn the phone with this man and he was very nice and considerate of my situation. When I finally go in to meet the sales man and look at cars I found out he had to go home sick but another person could help me. The other man that helped me was also very nice and got my entire story and was extremely helpful. I didn't have the best income and credit but they helped me out so much to get me in a car that day. I ended up doing a lease. And they let me know that at the end of my lease I could refinance the rest of the loan and then pay to own the car. I loved that they worked their hardest to make me happy and get me what I wanted. I was looking for a used car and left with a new 2014 honda civic. I love this place and would recommend it to everyone. More

I LOVE MY NEW ACCORD!!! Ryan Laea was the salesman that helped me in purchasing my new 2014 Accord Sport and all I have to say is I love my car and the customer service was A Ryan Laea was the salesman that helped me in purchasing my new 2014 Accord Sport and all I have to say is I love my car and the customer service was AWESOME! This is my first brand new car and all I knew going in was that i wanted an accord. Ryan showed me 3 different models of the accords and my heart was then set on the sport! He was very very helpful and I would absolutely recommend Norm Reeves in West Covina to anyone and i would definitely say ask for Ryan! More

Outstanding Service! I did my research prior to deciding on a 2012 Honda Pilot EX-L. This is my third Honda vehicle purchase and my second Honda Pilot. Once I knew what I did my research prior to deciding on a 2012 Honda Pilot EX-L. This is my third Honda vehicle purchase and my second Honda Pilot. Once I knew what I wanted, I then had to muster up the courage to deal with the car dealership experience many of us have had: it is intimidating and you feel like nobody is giving you a really fair price. I went to many Honda dealers in Southern Cal and even walked out of a few after their service or attitudes felt more like they were doing me a "favor" by selling me a car. I then read the reviews about Norm Reeves Honda Superstore West Covina. I got on the internet and I was quickly called back by my new favorite internet manager-Anson Lam. During our first conversation, I laid out what I wanted and he listened attentively. He didnt try to push other cars on me to buy and he kept in contact for a whole week as we kept checking the lot inventory (during Memorial Weekend and after). Then the exact vehicle I wanted popped up with just a stock picture. I called Anson and he stated the vehicle was not even on the lot yet but he made arrangements for me to see it and take it for a test drive. He respected that I knew a lot about the Honda Pilot and he didnt try ever being condescending. From then on I had the best and smoothest sales experience I have ever had in my 22 years of car shopping. He sped up the process and got the vehicle certified in no time flat. There were no hidden fees after we negotiated the price of the vehicle, just tax and licensing. He introduced me to the general manager John who thanked me for being his customer (when does that ever happen?!)and even the finance guy, James Ponce, the guy we all fear is tallying up crazy charges was great and didnt mind at all that I asked for each number on the contract to be detailed and explained. You gotta go here if you are looking for good deals and outstanding customer attention and service!!! Thanks again Anson Lam!!!!! More

Great experience Best experience in purchasing a vehicle I have ever had. I new what I wanted, he listened and accommodated. I went after work (approx. 4:30pm) out of Best experience in purchasing a vehicle I have ever had. I new what I wanted, he listened and accommodated. I went after work (approx. 4:30pm) out of there in time to meet my husband for dinner. Very satisfied and would highly recommend Mr. Robert Chavez to family and friends. More

Excellent I was in the market for a new Civic. Louis Mesquite provided excellent customer service throughout the whole process, from showing the features of the I was in the market for a new Civic. Louis Mesquite provided excellent customer service throughout the whole process, from showing the features of the car, to working with me in a finalizing a great deal in driving out with it. One of the most pleasant experiences in car buying I have had, and would highly recommend. Sincerely, a very happy and grateful customer, Dan More

Amazing Patrick Patrick Lucas!!! We purchase recently a pre owned car from Norm Reeves West Covina. Patrick was so wonderful. He made us feel so comfortable that in no way we felt pre We purchase recently a pre owned car from Norm Reeves West Covina. Patrick was so wonderful. He made us feel so comfortable that in no way we felt pressured. Our experience with Patrick that day was the best so far compared to other dealers we dealt with in the past. Patrick made my husband a happy man :0). Patrick is very honest and sincere. I gave out his business cards and recommended him to my friends and family. Patrick is a very good asset to your dealership. I can assure you, we will be back as long as Patrick is around. He is amazing!!!! not to forget your Finance person Rick complemented the whole pleasant experience............ Very satisfied customer, Ricardo and Evelyn Ocampo More

Staff at Norm Reeves was very helpful. My Helpful Honda Guy ( Guy Gordon ) made my purchase very easy .......always use on - line sales for better service. Guy ( Guy Gordon ) made my purchase very easy .......always use on - line sales for better service. More