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Norm Reeves Hyundai Superstore - Service Center

Cerritos, CA

4.6
766 Reviews
Call Service Center (562) 353-4062

766 Reviews of Norm Reeves Hyundai Superstore - Service Center

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May 13, 2024

Very satisfied with the way they handle business service department very polite clean area very good communication. More

by Carrillostow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Norm Reeves Hyundai Superstore responded

I am floored by the multiple stars for this review, Carrillostow! This also gives me confidence in our service team and lets me know that we're right on track. Thanks so much, and I look forward to our dealership helping you in the future! Bill Stephens, General Manager

Helpful
May 12, 2024

Great services I really recommend they are the best please consider taking your car here More

by Lizsalldesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hemanshu. Bagga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Norm Reeves Hyundai Superstore responded

Thanks so much, Liz! I'm happy that your service experience was so excellent. Thank you, too, for promoting our dealership! I'm pleased that we can help you out. Bill Stephens, General Manager

Helpful
May 11, 2024

Very knowledgeable and friendly employees. Would definitely recommend this dealership yo my family and my friends More

by Kunysz04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hemanshu. Bagga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Norm Reeves Hyundai Superstore responded

I appreciate that you will recommend our dealership to your family and friends, Kunysz04. Glad that your experience with our staff was welcoming. Thanks so much, and I look forward to seeing you next time! Bill Stephens, General Manager

Helpful
May 11, 2024

Friendly nice service. Time is considered good, advices guy, patient, friendly, lovely, price is ok, More

by Armando morales
Recommend Dealer
Yes
Employees Worked With
Juan Gallegos.
Report | Print
May 13, 2024 -

Norm Reeves Hyundai Superstore responded

Glad to hear that you had a good experience, Armando! I'm happy that we're efficient and feel comfortable at our dealership. Please let me know what I can for you in the future. Thank you! Bill Stephens, General Manager

Helpful
May 11, 2024

Great service all around. Clean lobby, great coffee. Friendly staff who are very helpful. Technicians are fabulous. More

by Dianelatingirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hemanshu. Bagga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Norm Reeves Hyundai Superstore responded

I'm thrilled that you had such a good experience, Diane. It's great to hear that not only do we have a friendly staff but technicians who go the extra mile. This feedback helps me to know that we're staying on track for service. Thank you! Bill Stephens, General Manager

Helpful
May 09, 2024

I enjoy going here for service. There is a shuttle to the mall and a nice lounge. The snacks are less than desirable. And why does it take over 2 hours to change the oil (although o More

by Rnealucla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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May 10, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your experience with us! We appreciate your feedback and are glad to hear you enjoy our shuttle service and lounge. We'll certainly look into improving our snack options and strive to streamline our oil change process for a smoother experience in the future.

Helpful
May 09, 2024

I thank Mr. Gary Ohnesorgen in the service department. He is so kind & professional. He makes us feel so comfortable. 👍 More

by Veronica Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Ohnesorgen
Report | Print
May 10, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your positive experience with Mr. Gary Ohnesorgen in our service department! We're thrilled to hear he provided you with excellent service and made you feel comfortable. We'll be sure to pass along your kind words to him.

Helpful
May 09, 2024

It's a great convenient close to my house and the folks there are very professional. More

by Gonsalves4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hemanshu. Bagga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear that you found our location convenient and our team professional. We appreciate your support and look forward to serving you again in the future.

Helpful
May 09, 2024

Candice was very professional and helpful. The service was completed in a timely manner. I was very satisfied. More

by lorrianna_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
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May 10, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for your kind words, we're thrilled to hear that you had a satisfying experience with us! We appreciate your business and hope to see you again in the future.

Helpful
May 07, 2024

Very kind and responsive. Louie was great. Although we ran into some hiccups they were addressed quickly and professionally. More

by Nic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie
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May 09, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear Louie provided excellent service despite any hiccups. Your satisfaction is our priority, and we appreciate your feedback.

Helpful
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