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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.8
1,065 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,065 reviews

June 02, 2025

I always enjoy my visits. The attention to detail is great. Even though the name has changed things are still great. More

by coolchannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2025

This is the nearest Mazda dealership from my house. And I get a pretty good service and maintenance in my lovely car and Bryant he is very good and he always tells me what my car needs More

by alarconfamily4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025

Lindsay was very friendly and helpful. She kept me updated and was very nice. Please thank her, Terri and Josh for me. More

by Shawn H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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May 30, 2025 -

Norm Reeves Mazda responded

Woohoo, Shawn! We’ll be sure to give Lindsay, Terri, and Josh a big high-five from you. Thanks for letting us make your day a little brighter!

May 29, 2025

Loved coming here, everyone was welcoming and friendly. I thought the video and guide made by the technician was great! More

by m52g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawnee Ocon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Norm Reeves Mazda responded

Yay! So glad you felt at home and enjoyed the technician’s video guide. Swing by when you're ready for the sequel.

May 27, 2025

The dealership made sure I was happy with my car. But after I bought it, I got a weird phone call from someone who said they were from Norm Reeves Mazda, and they had the financial institution on the More

by david@shannonink.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nora Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Guye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Norm Reeves Mazda responded

Hi, David. We're glad that you're happy with your new car! We apologize for the phone call and any resulting confusion. We always want our customers to have clarity, and you can contact our General Manager, Trenton Boe, at Trenton.boe@normreeves.com to clear things up.

May 28, 2025 -

david@shannonink.com responded

Says a lot that it takes a bad review to get your attention. No, I will not call Trenton Boe, but he can call me when he figures out xxx was going on with that call. If you ALWAYS want customers to have clarity then why does one of your voicemail boxes say "This is 18104" with no name attached? If you ALWAYS want customers to have clarity then why why why have you not returned my multiple phone messages and let me hang for days not having any clarity? If you ALWAYS want customers to have clarity then why does it take this method of communication to get it? I use the phone. I guess that's old school but I'm old school so I use the telephone. I left messages. It's fouled up enough the time you have to spend on all the paperwork for then to receive a call that suggests someone doesn't have their p's and q's in order, and with someone else on the phone with her - from the financial institution; it felt threatening! Yes, I'd like clarity but I'm not going to contact Mr. Boe. He can contact me.

May 22, 2025

Even before the dealership was purchased, I enjoyed the level of service. Exceptional personnel and attention to detail. More

by larg1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Norm Reeves Mazda responded

It's always a good day when we hear from a happy customer! Thank you so much for this review, and we'll be here the next time you need us.

May 21, 2025

Is this from my vehicle purchase 4 years ago? Or is this for my service experience? More

by Blrogers333@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Norm Reeves Mazda responded

Hey there, thank you for the 5-star rating! We're happy to hear any feedback you're willing to share.

May 20, 2025

Amazing dealership. Very thankful I came here and will be returning soon! Love these guys so much More

by Kaitlyn.zeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Norm Reeves Mazda responded

Kaitlyn, we're grateful to have so many amazing customers like you! You all truly make our work so fulfilling, and it's an honor to have earned your trust. Thank you so much, and see you next time!

May 19, 2025

Norm Reeves Mazda is lucky to have Thaddeus Green on their staff. He was a great help in the purchase of our new Mazda. More

by PAXTONKC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Boe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thaddeus Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney King
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May 19, 2025 -

Norm Reeves Mazda responded

Thaddeus is such a cherished member of our team, and it warms our hearts to see all the support for him! This will definitely brighten his day. We really appreciate you sharing your experience with your recent purchase, and we’re excited to hear how everything goes during your first service appointment!

May 19, 2025

A great experience everyone is so nice and very knowledgeable at there job. Thank you More

by mauisummersurfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Norm Reeves Mazda responded

Our team is passionate about what they do, and we're glad that came through! Thank you so much for this lovely review. It was truly a pleasure to serve you. Until next time, all the best to you!

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