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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.8
1,115 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,115 reviews

October 07, 2025

It was so nice! ! Efficient and professional. The only improvement would be if you were closer to my house. More

by Deborahtierneytx
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Torres
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Oct 08, 2025 -

Norm Reeves Mazda responded

Deborah, Salvador and the team were thrilled to swoop in and make your visit effortless! We’ll keep hoping for super-speed teleportation to be closer to you, but in the meantime, we’re glad you found the service top-notch. Thanks for sharing your five-star experience!

October 06, 2025

Stephanie is always great to work with, this is my second Mazda from her and third from this dealership! More

by rbremer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

Norm Reeves Mazda responded

Three Mazdas and counting! Stephanie must feel like your personal car whisperer by now. We’re thrilled she’s been part of your journey and can’t wait to see what the next chapter holds!

October 02, 2025

Pretty straight forward process if not slow in finalizing details and paperwork wrapped up Not bad overall More

by jon95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2025 -

Norm Reeves Mazda responded

Hi Jon, thanks for sharing your feedback. We appreciate your patience and apologize for the paperwork detour. We'll work hard to smooth the road for your next experience with us. Take care!

October 01, 2025

Always used Stephanie for over 12 years, will keep going back to in the future. More

by Scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry and Byron in Service
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Oct 02, 2025 -

Norm Reeves Mazda responded

Twelve years is a winning streak, and Stephanie is clearly your MVP! We’re thrilled to see such long-term trust and loyalty. Thanks for keeping Stephanie (and us) in your corner for over a decade!

September 30, 2025

As always, the service team here is amazing and deserves all the praise for above and beyond. More

by Javierperdomo14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2025 -

Norm Reeves Mazda responded

Javier, our team clearly put their superhero tools to work! From quick action to expert care, they’re always ready to swoop in and save the day. Going above and beyond is just another day in their superhero lives. We’re thrilled you noticed their efforts and hope to help you again someday!

September 29, 2025

I’ve been getting my car serviced at this location for a few years now and I’m always pleased with the customer service and service on my car. Everyone is always pleasant! More

by Timarea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2025 -

Norm Reeves Mazda responded

From one service visit to the next, it’s always great to see a familiar friend. We love keeping your car and your spirits in top shape. Thanks for trusting us at Norm Reeves Mazda, and please swing by anytime.

September 26, 2025

Respectful and carteous with good prices. Time in time out very commendable with full online process. More

by Shuraim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Beason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager who Owen reports too. My apologies but can't remember his name.
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Sep 26, 2025 -

Norm Reeves Mazda responded

Shuraim, your kind words honor us like a royal decree! 🏰⚔️ We vow to continue serving you with chivalry, respect, and prices fit for a noble quest. May your next visit be as smooth and gallant as a knight’s joust!

September 20, 2025

The dealership is a clean environment. Nice customer service and friendly. A little bit slow More

by jcharrington1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Norm Reeves Mazda responded

Thanks for noticing our clean digs and friendly team! We work hard on both! We hear you on the speed, and we’ll keep looking for ways to trim the pit stop time. Can’t wait to see you again for a smoother lap.

September 15, 2025

Service was awesome! My rating of 1 was for Thaddeus and Trent. Salvador actually listened to us and offered us a discount because of our experience with Trent and Thadde More

by artnalex0
Recommend Dealer
No
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Torres
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Sep 16, 2025 -

Norm Reeves Mazda responded

Thank you for taking the time to share your detailed feedback. We’re glad to hear Salvador was able to provide attentive care, but it’s clear that parts of your experience left you disappointed. This is not how we want our customers to feel when visiting us, and we truly value the opportunity to improve. We’ll be sure your feedback is shared with our leadership team so we can continue to improve how we support our guests.

September 12, 2025

Very professional personnel always get a solution and great service also the sales department is awesome More

by francisco.velazco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Norm Reeves Mazda responded

Cue the spotlight! Our sales team and service pros appreciate being called out for their steady, professional work. Thanks for noticing. We’ll keep putting our best faces forward.

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