Norm Reeves Mazda

I had a great experience with the car maintenance service. The staff was very professional and attentive during the entire process. They clearly explained all the maintenance items and made sure I un service. The staff was very professional and attentive during the entire process. They clearly explained all the maintenance items and made sure I understood what was being done. The service attitude was excellent, and they took my requests seriously, including carefully completing the car wash as I asked. Overall, I’m very satisfied and appreciate their dedication to quality service. More

The service provider was very helpful, and I am satisfied with the work done on my car. with the work done on my car. More

It was very pleasant experience. Lobby with good facilities. Reasonable waiting time. Clear communication from the staff. Lobby with good facilities. Reasonable waiting time. Clear communication from the staff. More

After writing an honest review of my experience with the dealership, I was asked to call the GM, and then the Sales Manager who asked me to bring my vehicle in to look at. I did as requested and was told t dealership, I was asked to call the GM, and then the Sales Manager who asked me to bring my vehicle in to look at. I did as requested and was told the same thing as before the car was sold as is or I could spent 1k to repair a sunroof screen, that did not work when I purchased the vehicle on 3/18. The SM did not speak with me, someone else did. They did not offer me gas or anything after having me waste my time and resources. Definitely Disappointed in DeSoto. More

Walking into the dealership a couple of hours before closing, I wasn’t expecting a life-changing experience—but that’s exactly what I got. There was no one at the front when I arrived, but Mark came ove closing, I wasn’t expecting a life-changing experience—but that’s exactly what I got. There was no one at the front when I arrived, but Mark came over and greeted us right away and then brought over the one and only Kharion. From the moment we sat at his desk, I knew I was in good hands. I showed him the car I wanted, and he quickly grabbed the key so we could go for a test drive. After the drive, I noticed some paint chips on the car and asked if they could be touched up—without hesitation, Kharion made sure it was taken care of. When we moved over to Jose, he took the time to explain everything in depth. The only hiccup was that the warranty being a separate charge wasn’t super clear at first, but honestly, it didn’t take away from the overall experience. Kharion made sure every detail was handled before I drove the car off the lot, and that attention to detail continued even after the sale. When I came back for the paint touch-up, the paint guy wasn’t in due to their rotation schedule—but Kharion was thoughtful enough to top off my gas for free since I had driven in from another city. On my second visit, he made sure the paint was touched up to my satisfaction before moving forward, and when I mentioned wanting to test drive a manual car, he had me covered with a loaner I could take out while I waited. Later on, I had an issue with my Lojack system, and Jose was great at getting that resolved quickly. Honestly, I think I made their jobs easier because I already knew what I wanted walking in—it was mostly just a matter of getting everything processed. That said, reducing some of the downtime during the wait would be nice. But let me be very clear: If you’re not buying a car from Kharion, you’re doing life wrong. He made the entire process smooth, thoughtful, and honestly fun. The man deserves a statue out front—preferably with a plaque that reads “ Legendary Car Salesman” Thank you, Kharion, for making this experience not only easy but exceptional. More

Stephanie Foreman was fantastic in helping me get into my new lease of a beautiful blue 2025 CX30. She really went above and beyond and worked with me with my special circumstances. Rodney King ushered me new lease of a beautiful blue 2025 CX30. She really went above and beyond and worked with me with my special circumstances. Rodney King ushered me through the financing process with kindness and efficiency. I couldn’t be more pleased. More

Amazing service, amazing people. I have never ever seen so friendly service. I've been returning for 15 years. I have never ever seen so friendly service. I've been returning for 15 years. More

Awesome experience in getting my Mazda speed 6 serviced and work done. Brian is an awesome person. Joshua is the master of mazdas. His workmanship expertise and cheerful attitude and suggestions are impres and work done. Brian is an awesome person. Joshua is the master of mazdas. His workmanship expertise and cheerful attitude and suggestions are impressive. He is well known in DFW as an expert in Mazdas. This helped a lot with the transmission service and he treats all cars as his own. More

Albeit coming informed about what price to buy the new car and what is my bottom dollar for my trade and then informing them that this is the deal and no negotiations, they wanted to do the typical waste car and what is my bottom dollar for my trade and then informing them that this is the deal and no negotiations, they wanted to do the typical waste my time process of negotiating. I walked out and then conducted my business via email and they finally caught on. Then I had to wait forever to give them my money with the finance manager. Then the dealer prep was awful by not checking the car as I found wheel scratches and bumper scratches. They at least gave me a loaner car while I waited. A week later they delivered my new car with wheel scratches still so it went back. It took so long because sales did not dictate to service what needed to be done and service did it their way. Three days later they finally delivered the new car with about 300 miles on it. But Hiley was worse so I stayed with Norm. I don't think it was my sales person but their management. More