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Norm Reeves Toyota Dallas

Dallas, TX

4.6
6,261 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 6,261 reviews

June 05, 2026

Very good and most reliable dealership I saw in Dallas. Thank you for your hard work. More

by Olena Erhardt
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
Jun 06, 2026 -

Norm Reeves Toyota Dallas responded

It’s wonderful to know you found our Dallas service reliable. Shelly and the team appreciate your kind words about the care we provided for your Nissan Sentra. We look forward to keeping your Sentra running smoothly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 05, 2026

Mimi was personal and very helpful. We had a great experience. Would recommend to to any one More

by LMGalvan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mimi Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2026 -

Norm Reeves Toyota Dallas responded

It’s wonderful to hear Mimi provided such personal and helpful service. We appreciate your recommendation and that you chose Toyota. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 04, 2026

Vernon was efficient, polite and very communicative. It seemed that the department was overbooked though because it took way longer than I was told it would. More

by anicegreiner
Recommend Dealer
Yes
Employees Worked With
Vernon
Jun 05, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback about Vernon! We apologize for any delays you experienced but we're glad he kept you informed throughout the process. We will address this internally to provide smoother experiences in the future. See you next time here at Norm Reeves Toyota Dallas!

June 04, 2026

Vernon was efficient, polite and very communicative. It seemed that the department was overbooked though because it took way longer than I was told it would. More

by anicegreiner
Recommend Dealer
Yes
Employees Worked With
Vernon
Jun 05, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for the feedback and for your patience. We will pass your comments along to Vernon and the rest of our team. See you next time at Norm Reeves Toyota Dallas!

June 04, 2026

The dealership has the old “check with my manager “ style. Everything had to be approved by the managers. Our salesman was fairly new to the auto sales business. He was kind, patient and easy to work w More

by michellemcdougald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalisa Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 03, 2026

Pleasant and nice. I had forgotten how long it takes to buy a car. I couldn't remember the name of the lady who assisted me. I may have selected the wrong name. More

by PFIELDS212002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blanca Bermudez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rico
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Petit Rosillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 03, 2026

Did not like how things went with the guy that handle my service wheni I was there for the maintenance on my car was not good condition service. More

by lorettajetton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2026 -

Norm Reeves Toyota Dallas responded

Loretta, I'm surprised to see this feedback. We pride ourselves on our professionalism, so this is concerning to read. I want to step in here and make sure everything is sorted out. Would you consider giving me a call? Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

June 02, 2026

This is a sales review, not a service review. Can’t figure out how to change it. Unbelievable. The car broke down on the way home from the dealership due to an incorrectly installed or graded More

by elizabeth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mo Ahmad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2026 -

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 02, 2026

Very nice welcoming coming in , was greeted as soon as I stepped into the door. More

by Juan Pablo Quintana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Traylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. We’re glad you felt welcomed the moment you walked in. Congratulations on your new Toyota Tundra Hybrid and we look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 02, 2026

Multiple delays in receiving an exterior mirror cover, but Shelly stayed on top of it. More

by vdasch
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
Jun 02, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for the 5-star rating. We’re glad Shelly stayed on top of the delays for your Toyota Camry’s exterior mirror cover and kept you informed throughout. We appreciate your patience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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