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Norm Reeves Toyota Dallas

Dallas, TX

4.6
6,261 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 6,261 reviews

July 17, 2026

Once I pulled into the service bay it was at least 3 or more minutes before anyone came to my vehicle to ask me what I was there for. In the past I’ve been greeted quickly. Customer service at this locatio More

by betheariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know and the impression left wasn’t remarkable enough to remember.
Jul 19, 2026 -

Norm Reeves Toyota Dallas responded

Beth, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention. Please send us a message with your contact information so we can reach out. We would love the opportunity to touch base with you and address your concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2026

Shelly Jackowski is the best service advisor. Great customer service. Quality service technicians. Every employee was friendly and caring. More

by BA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

It’s wonderful to hear that Shelly provided top-notch guidance and our technicians delivered quality work on your Toyota Corolla Hybrid. We’re pleased every team member made you feel welcome and well cared for. Thank you for the five-star review! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your positive experience with Shelly and our team! We're grateful for your business and look forward to serving you again at Norm Reeves Toyota Dallas.

July 16, 2026

Johnathan Thomas took good care of me. He got me in my brand new RAV4. The finance process was quick and he’s very professional. We had some good laughs on the test drive too. If you look More

by Charlob70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

Congratulations on your new RAV4! We are thrilled to hear that Johnathan made your experience so memorable. We will be sure to pass along your kind comments to him. Thank you for choosing Norm Reeves Toyota Dallas and safe travels!

July 16, 2026

They do a good job, but it took 2 hours for 10000 mile maintenance. I even got there 20 minutes early. More

by MARCEEMCFARLAND
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for your feedback. We're glad our team did a good job, but we apologize for the wait. We'll work on improving efficiency in the future. Thank you for choosing us and we hope to see you again! - Norm Reeves Toyota Dallas

July 15, 2026

I buy Toyotas because of Shelly. She is TOP notch! Norm Reeves is a marked improvement over Cowboy! More

by Bobwhisnant
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Jul 16, 2026 -

Norm Reeves Toyota Dallas responded

Hi Bob! Thank you for leaving us this five-star review and for your kind words about Shelly from our service team at Norm Reeves Toyota Dallas! We'll see you next time!

July 14, 2026

Everything was great ? ? and Thank You for your service Love the attention, with all. Your support More

by Vicgalvan67
Recommend Dealer
Yes
Employees Worked With
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Aguilar
Jul 14, 2026 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words and are glad to hear your Toyota RAV4 service met your expectations. Edwin and our team enjoyed providing attentive support and look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 13, 2026

Video that was uploaded was very informative. Appointment did not take too long. Video that was uploaded was very informative. Appointment did not take too long. More

by Christinarene23
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Leyva
Jul 13, 2026 -

Norm Reeves Toyota Dallas responded

It’s great to hear the service video clarified each step for your Toyota RAV4 and that we could complete your appointment promptly. We look forward to welcoming you back for your next service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 11, 2026

I bought my truck here in 2017 used . Shelly has help me keep it in excellent condition since. . I trust my advisor here ,great people. More

by SANTOS7GOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2026 -

Norm Reeves Toyota Dallas responded

We’re delighted to know you’ve trusted us since 2017 to maintain your Toyota Tundra. Shelly and our team appreciate your confidence in us. It’s a pleasure serving you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 11, 2026

Pedro is the most professional and compassionate salesman. This is the second car I've purchased from him. He makes car buying easy. He also gets you the best deals every time. Run and see him if yo More

by Tjax_08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Pedro again for your second Volkswagen purchase. We’re glad he made the process smooth and helped you secure a great offer. We look forward to assisting you in the future. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 10, 2026

great dealership. great sales staff. Tamara was great very helpful. She explained everything perfect'. i would buy my next car from them More

by wildfire2blue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Snargrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2026 -

Norm Reeves Toyota Dallas responded

It’s fantastic to hear Tamara and our sales staff provided clear explanations and helpful support. We’re pleased the process went smoothly for your Toyota. We look forward to helping you with your next purchase. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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