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Norm Reeves Toyota Dallas

Dallas, TX

4.7
5,631 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,631 reviews

September 24, 2025

Second time with long wait and no updates. Had to talk to another associate to get my car. More

by Bkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your feedback. We sincerely apologize for the long wait and lack of communication during your visit. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. We’re working with our team to ensure better updates and smoother service moving forward. If there’s anything we can do to make this right, please don’t hesitate to reach out.-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2025

My only concern is that I had no check engine light alert when I drove in, then 15 min after I left vehicle I had a notification for repair that would cost $200. I declined it, the engine light stayed on fo More

by found.angus_4v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2025

Good service Very friendly all employees Noted the problem with my car after careful diagnosis More

by ipebijusunu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2025

Carlos always gives great service from start to finish , shoutout to Sergio for jumping in and getting me checked in as Carlos was with another customer m. Thank you both ! More

by Dos14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

Shelly is knowledgeable, thorough and kind. She thinks strategically and plans service dates with the customer's needs in mind. More

by gaynelleihms
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2025 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

Toyota Dealer is amazing, their employees are very helpful and kind thank you Octavio M More

by oronafeve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Octavio Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Norm Reeves Toyota Dallas are glad to have you as a customer. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

Clean, nice beverage area, clean bathrooms, friendly service staff, greeted as soon as I drove in. More

by Anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

She is a great person and easy to talk resolve yyour issues and fun to deal with More

by nina081768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

I had service recently done for a chair rod that needed to be replaced. However, the service advisor wanting me to do a thorough check or a master technician check on something that a technician already ha More

by sharlonda2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Norm Reeves Toyota Dallas responded

We apologize for any confusion regarding the service performed and the associated costs. It's never our intention to surprise our customers with unexpected charges. We'd like to discuss this further and see how we can assist you. Please contact me at your earliest convenience. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

September 20, 2025

Very happy with the customer service and financial assistance provided by the company and team Thank you Walt for your patience on showing us how to do all the gps and blue tooth set ups thank you so More

by terrythompson278rocky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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