Norm Reeves Toyota Dallas - Service Center

The service was quick and the staff were friendly! !! Thumbs up!! Great job 👍 Way to go Yowana and Sergio 👍👍👍👍 !! Thumbs up!! Great job 👍 Way to go Yowana and Sergio 👍👍👍👍 More

Sergio was great! Patient, kind, followed Jo with everything. I always use John Peña who is also amazing but Sergio will be my second go to from now on. Great customer Patient, kind, followed Jo with everything. I always use John Peña who is also amazing but Sergio will be my second go to from now on. Great customer service ! More

Shelly always meets you with a cordial greeting. She keeps you informed about your service status and is a pleasure to work with. She keeps you informed about your service status and is a pleasure to work with. More

The customer service I received from Shelly was best I gave ever experienced. Her knowledge and professionalism was outstanding. gave ever experienced. Her knowledge and professionalism was outstanding. More

I’ve been coming here since I moved to Dallas in 2020. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I came in for my scheduled 10am appointment and was told it would be a few hours. I asked “even with an appointment?” He responded yes. I was coming in for a tire rotation and a screw in one of my tires. I am a VERY patient person. I sat in the lobby and waited for a phone call or my name to be called, which they’ve done every time I’ve been there for the last 5 years. I got a text message with a video of my car saying what was work was done at 11:27am. I sat and watched people who came in well after me, get into their vehicles and leave. Again, I’m a very patient person and know everyone is hard at work and they would let me know once my car is ready. No point in asking. It wasn’t until 2:40Pm, 4 and a half hours after my scheduled appointment that I finally grew impatient. I finally asked “can I get an eta on my car?” To which he responded “I’ve tried calling you multiple times.” I showed him my call log and told him I received not a single call. He then realized he was calling the wrong number. There’s only one number associated to the account. He had the wrong area code. While I understand accidents happen, why didn’t he simply go into the waiting lobby 10 feet from his desk and call out my name? Other employees did it that day so why not him? My car had been ready for pick up since noon. I didn’t get it until past 3:40pm. I sat in that lobby for almost 4 hours longer than ai needed to. Should I have asked sooner? Yes, but he should have done more than calling the incorrect number. More

Always friendly service Honest too And trustworthy Would recommend them And I am a loyal customer Would recommend them And I am a loyal customer More

Fine. I have already filled out a survey. Do not send another survey, please please I have already filled out a survey. Do not send another survey, please please More

Excellent service from start to finish. The team was professional, responsive, and went above and beyond to meet my need. I'm a thoroughly satisfied customer who will be returning again and The team was professional, responsive, and went above and beyond to meet my need. I'm a thoroughly satisfied customer who will be returning again and again.!! Thanks Sergio!!! 👍👍👍👍👍👍 More

Technician are taking too long, need either more technicians or faster technicians. Wait is horrible technicians or faster technicians. Wait is horrible More

Shelley is a fantastic service rep! She is honest and trustworthy. I’ll always come back to see her at your facility! She is honest and trustworthy. I’ll always come back to see her at your facility! More