Norm Reeves Toyota Dallas - Service Center

I liked Carlos—he’s great. My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t know how to address customers clearly. They look down when they are talking to customers which makes them hard to hear, and don’t look at customers like they matter. Lots of pointless side conversations with other staff that seems to slow them down in getting me checked out. More

When I pulled into the service center not one person came out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this out. (I sat in the car at least 5 min) So I went inside. Again, not one person asked if I needed help. I finally went up to someone and said “is this where we go for appointments”? The person said yes, and looked me up to see which advisor I would be seeing! He sent me to Shelly. Once I was with her everything was great! More

Great service always a great atmosphere when I come in Harveen always takes great care of me and my wife when we come in . Harveen always takes great care of me and my wife when we come in . More

I purchased my 2020 tundra has a lease vehicle back in May of 2020. Subsequently bought the lease out. All the Service work I have had done on this unit has been taken care of at your dealership. Harveen May of 2020. Subsequently bought the lease out. All the Service work I have had done on this unit has been taken care of at your dealership. Harveen is the second service manager I’ve had, and by far the best I’ve ever had in my life of owning vehicles. I can actually say I consider Harveen a friend. Keep up the good work you have my business. More

John is awesome! Helped get my issue resolved as soon as possible and was communicative. Helped get my issue resolved as soon as possible and was communicative. More

Sergio really helped me a lot today when I took my vehicle. He provided me with the information I needed to know and have a better understanding of what my vehicle needed. Thanks a lot! vehicle. He provided me with the information I needed to know and have a better understanding of what my vehicle needed. Thanks a lot! More

I usually have a great experience with all the people I deal with at Toyota. But my last visit did not meet the same service as I’m used to. I dropped my car off in the morning and Brad took my back hom deal with at Toyota. But my last visit did not meet the same service as I’m used to. I dropped my car off in the morning and Brad took my back home. I called Natalia ( I think is her name) to get a ride back to the dealership. She told me he would be on his way soon. He never showed so I got my son to drive me back. When I arrived I asked her why he didn’t come get me and she said “she forgot” she seemed uninterested and honestly pretty rude. After checking out she gave me my keys to find my car by myself. Once I looked all over the front I went back to tell her I couldn’t find it. She seemed annoyed and sent someone to pick it up for me. I was very disappointed because I usually always have a great experience. Hopefully she changes her attitude because it was not inviting. More

I love Norm Reeves Toyota because they have the most experienced, knowledgeable, professional and the friendliest people in my opinion. experienced, knowledgeable, professional and the friendliest people in my opinion. More

Was very professional did a great job took care of all my concerns. Love that he did not have an attitude when I was bringing up some concerned about my vehicle concerns. Love that he did not have an attitude when I was bringing up some concerned about my vehicle More

The services department is quick and thorough. John Pena is an excellent service coordinator and I enjoy working with him. John Pena is an excellent service coordinator and I enjoy working with him. More