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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
951 Reviews

951 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 30, 2025

I was so thankful for Carlos’ prompt and kind attention to checking out and replacing my 4 year old battery. It was freezing outside and I was on my way to visit with my husband who was in the hospital. Ca More

by SHARONASPARKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Norm Reeves Toyota Dallas responded

We hope that your husband is on the mend, Sharon. We appreciate you sharing your experience in encountering battery trouble and Carlos stepping in and replacing your battery. We're glad that our service staff could help you out, and please let us know if you need anything else in the future. Thank you!

January 29, 2025

The service is great. Shelley is an excellent service advisor. I like taking my vehicle here. More

by Víctor Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Norm Reeves Toyota Dallas responded

That's great to hear, Victor! We're happy that Shelly serves our customers, including you, so well and keeps people coming back. Thanks so much, and feel free to request Shelly next time!

January 29, 2025

Shelley is the best! !! She is the reason we keep coming back. She is amazing !! More

by BBC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your wonderful review about Shelley! She's a favorite around here, and we're thrilled that she serves our customers so well. Remember that you can request her for your next service visit. Thanks so much!

January 27, 2025

I have a consistently wonderful experience here. Not particularly well-versed in cars and never feel taken advantage of. More

by bronco.clumps4m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Your review makes us so happy from being a repeat Toyota service customer to feeling well-informed. Thanks for putting your trust in us, and we're here for you when you need us! Feel free to schedule your next appointment online.

January 27, 2025

Always provides excellent service and gets us out of dealership quickly or the earliest possible. More

by Angelam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

That's our goal--getting you and your Toyota back on the road! We're pleased that you're satisfied with the service that we've provided. Make sure you check out our service specials before you visit us once again. Thank you!

January 27, 2025

Customer service at it’s finest, one call regarding services for my truck ,Justin has always showed his knowledge and experience for me as a returning customer More

by IGARCIA_61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

We welcome you back to our dealership! It sounds like Justin really provided you with a satisfying experience. If you would like to request him next time, we can accommodate you. Thanks so much!

January 26, 2025

Have found the service department to be above average in every area. Schelly is great More

by CYFERGUSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your positive feedback on your Toyota service visit, Cy! We will pass on your compliments to Shelly and hope that you will return in the future. Thank you!

January 26, 2025

Tarde en la sala de espera pero se me dio el servicio que necesitaba . Bueno More

by Hiliana Beltrán
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No en lista OCTAVIO MENDOZA
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Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Valoramos tus comentarios sobre tu visita de servicio para tu Toyota, Hiliana. Esto nos ayudará a reducir los tiempos de espera para que tengas una experiencia de cinco estrellas. ¡Muchas gracias, y no dudes en programar tu próxima visita en línea!

January 26, 2025

I enjoy the expert and professional service received at Norm Reeves Toyota. Thanks to the Team at Norm Reeves Toyota. More

by luther_tolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Hello Luther, we are grateful for your excellent five-star review! If there's anything you need in the future, be it for sales or service, don't hesitate to get in touch. Thank you again!

January 26, 2025

I was surprised that I drive to whiteout an appointment and I was see. I got my inspection More

by violeta.rivera56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. Violeta! We're glad we could assist you promptly, even without an appointment. It's great to hear that we were able to complete your inspection. If you ever need anything else, don't hesitate to stop by—we’re always here to help!

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