Norm Reeves Toyota Dallas - Service Center

Carlos was great. He got me checked in quickly and explained what they were going to look at during my visit. He got me checked in quickly and explained what they were going to look at during my visit. More

Carlos was great. He kept me up to date with progress.It was ready on time as promised. He kept me up to date with progress.It was ready on time as promised. More

No me gusto el Trabajo que le hicieron a la camioneta el dia sabado 19 de Abril dia sabado 19 de Abril More

The wait time was extremely too long for the service that I received. I didn’t get an oil change or none of the works. Just a tire rotation and replenishment of my fluids and I believe the did a visual check I received. I didn’t get an oil change or none of the works. Just a tire rotation and replenishment of my fluids and I believe the did a visual check of my brakes. I was there for 3 hours!!! It’s never taken this long even when I’ve had work done! At the 2 1/2 hour mark, I became 100% annoyed and asked for the status of my car. I was told that they were halfway done. Only then was it a priority to get my car to me as I stated the ridiculous amount of time that I’d been waiting and that I had an appointment that I couldn’t miss for the day. My appointment was at 10am.. I left at 1pm and had to fly to an appointment that I had at 2pm. I was highly irritated with this service. More

It is a positive experience. I like the Norm Reeves dealerships. I have always felt taken care of. I like the Norm Reeves dealerships. I have always felt taken care of. More

We keep coming back due to the amazing customer service we receive especially from John Pena. We drive very far past other toyota dealerships just to come to this location. They have consistently been hone we receive especially from John Pena. We drive very far past other toyota dealerships just to come to this location. They have consistently been honest, kind, and fast when it comes to servicing our car. Keep guys like John working here please and promote him =) More

I take my car to Norm Revees for service, it used to be with Justin but he got promoted now Shelly Jackowski is who I go to, she is really good too both have great customer service and are very attentive a with Justin but he got promoted now Shelly Jackowski is who I go to, she is really good too both have great customer service and are very attentive and care for the customer. More

service was good and professional, no complaints yet , waiting for the next one to see the consistency, waiting for the next one to see the consistency, More

Shelly is always a great resource and is a true professional. Always a pleasure to work with professional. Always a pleasure to work with More

Thanks again, not only for the excellent job you did on my truck, but also for taking care of every detail. my truck, but also for taking care of every detail. More