Norm Reeves Toyota Dallas - Service Center

Always friendly service Honest too And trustworthy Would recommend them And I am a loyal customer Would recommend them And I am a loyal customer More

Fine. I have already filled out a survey. Do not send another survey, please please I have already filled out a survey. Do not send another survey, please please More

Excellent service from start to finish. The team was professional, responsive, and went above and beyond to meet my need. I'm a thoroughly satisfied customer who will be returning again and The team was professional, responsive, and went above and beyond to meet my need. I'm a thoroughly satisfied customer who will be returning again and again.!! Thanks Sergio!!! 👍👍👍👍👍👍 More

Technician are taking too long, need either more technicians or faster technicians. Wait is horrible technicians or faster technicians. Wait is horrible More

I was messaged by Marsha telling me that the dealer wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to se wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to see something I liked and I figured I’ll take a shot and go back and see how much Norm Reeves will offer me and when they evaluated my vehicle, they gave me a price that was not a high demand offer after looking at my private sales option and trade in options KKB has a trad in value showing $20,954 . The max offer with Mohammed went from $18,000 to 20,000. I said no thank you give me my keys. I originally wanted $26,050 but I was willing to do $25,000 the bank manger or who ever the xxxx it was with Mohammed seem to be cocky because I was not accepting their offer and at that point I just wanted my keys back and instead of him more professional and saying “sir we apologize, but we cannot offer you more here is your key” he instead wanted to argue with me to the point he told me that they did not come to my house and knock on my door and made come out to get an offer and to get in a truck that I wanted, I said yes you did I got a message from Marsha telling me you would offer me a high demand offer which its a bull crap offer therefore give me my keys. As I step out looking for my vehicle, my vehicle is nowhere to be found. They had parked it all the way in the back of the lot when I had parked it in front of your dealership. Management Sales there sucks. No ethic and no respect when a customer says no is no…… I should had learned my lesson from the first experience I had with another rep not to long ago when purchasing a 2025 Rav More

Shelley is a fantastic service rep! She is honest and trustworthy. I’ll always come back to see her at your facility! She is honest and trustworthy. I’ll always come back to see her at your facility! More

The friendliness and customer service is guaranteed at this location. I would recommend to anyone. this location. I would recommend to anyone. More

I was at the dealer for 5 hours for a routine 50k maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of m maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of me, and was told of the recommended actions at 12pm, I declined the battery replacement via the text and verbally instructed Connor and was told he would be pull my car around shortly. TWO more hours passed before I had to go and enquire about the status of my vehicle. Connor was nowhere to be found so I had to ask ANOTHER agent to assist me. If it weren't for Antonio who stepped in to help, who knows, I might still be at the dealership. I will never come back due to the terrible service. Definitely would not recommend coming here. Cowboy Toyota's service was much better and it's sad to see how it's changed. More

The dealership is good close to home clean and the service consultant is very good service consultant is very good More

Justin Archer’s service department went out of their way to fulfill my needs. They installed a part on my truck for free & completed all the necessary services in a timely manner. to fulfill my needs. They installed a part on my truck for free & completed all the necessary services in a timely manner. More