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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,151 Reviews

1,151 Reviews of Norm Reeves Toyota Dallas - Service Center

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August 11, 2025

Carlos Lopez is an excellent service adviser. I have been using him and Norm Reeves for the past 2 years and I am fully satisfied. More

by wfenci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 10, 2025

Shelly continues to show exceptional service, professionalism, friendliness, and integrity when providing what I need. She is knowledgeable and efficient. More

by rwanthony3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 09, 2025

Quick friendly service, reasonably priced Easy to get an appointment. It’s the only place I’ve taken my car since I bought it More

by Susangking90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 08, 2025

Shelly is why we keep coming back. She knows us and knows why our Sienna is so important to us. She is a gem. More

by LINDA N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Norm Reeves Toyota Dallas responded

Linda, Thanks for sharing your experience with Norm Reeves Toyota Dallas. Shelly and our team appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 07, 2025

Great, Great, Great Shelly is always GREAT and on time oh and GREAT Customer service ???? More

by m.serrata
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
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Aug 07, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 07, 2025

Great! I have purchased 4 vehicles from this facility, and I have been very satisfied! More

by reorb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 06, 2025

I really don’t have anything positive or negative to say about cowboy Toyota dealership. More

by miriamrios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Norm Reeves Toyota Dallas responded

Miriam, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 06, 2025

Sergio was very helpful. Kept me updated with everything. He made my service experience very smooth. More

by Lorena Jasso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Norm Reeves Toyota Dallas responded

Lorena, thank you for visiting Norm Reeves Toyota Dallas! We're happy to hear Sergio made your experience a smooth one and we hope to see you again in the future. Take care!

August 06, 2025

My appointment was at 10:00 a. m. and I needed to be out of there by 11:30 to get to my noon appointment. Carlos made sure that happened! More

by bliss1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Norm Reeves Toyota Dallas responded

We're pleased to hear Carlos was able to accommodate your schedule and get you on your way so quickly! Thanks for sharing your experience and please don't hesitate to reach out if our Norm Reeves Toyota Dallas team can be of service again in the future!

August 06, 2025

3hrs for an oil change and air filter replacement is unacceptable especially when we are waiting for the car and had an appointment. More

by jesusviera92
Recommend Dealer
No
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harveen Toor
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Aug 07, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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