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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
949 Reviews

949 Reviews of Norm Reeves Toyota Dallas - Service Center

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March 16, 2025

Good service and good person. Will ask for him from now on. Thanks for the help. More

by RoxieElr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Toyota Dallas responded

Your feedback made our day! Thanks for the five-star review! - Norm Reeves Toyota Dallas

March 16, 2025

John Pena is awesome and has been helping me with great service for so years now! Thank you for all you do John! 🙏 More

by shawnohaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Toyota Dallas responded

Shawn, thank you for your kind words! We're delighted to hear that John has been providing excellent service at Norm Reeves Toyota Dallas. We appreciate your continued support!

March 16, 2025

Antonio was very helpful in keeping me posted on progress - I will come back to norm reeves because of the helpful sery More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Toyota Dallas responded

Hi Scott, we're delighted to hear that Antonio's assistance made a positive impact on your experience at Norm Reeves Toyota Dallas. We look forward to welcoming you back in the future! Safe travels!

March 15, 2025

I use the dealership because of Shelly. Been going to her for 25 years. She is the best. More

by Vickie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Toyota Dallas responded

Vickie, We're glad this experience could earn us five stars! Thank you! - Norm Reeves Toyota Dallas

March 14, 2025

The service is wonderful Always able to get in and out. Shelley is always attentive to my needs.. More

by yolanda_blanch321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Toyota Dallas responded

Yolanda, We truly appreciate your support—thank you for the five stars! – Norm Reeves Toyota Dallas

March 13, 2025

Service department is great. The service department waiting room a little small. Most of the employees are friendly. More

by jas.anthes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Asmus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Smith
Mar 17, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback and will share this with our team. We look forward to seeing you again! - Norm Reeves Toyota Dallas

March 13, 2025

Shelly was great, as always! I’ve been working with her for probably fifteen years. More

by RBRUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Toyota Dallas responded

So happy to hear that! Thanks for the amazing review! - Norm Reeves Toyota Dallas

March 13, 2025

Shelly is the best & always takes great care of me & makes sure I get the finest car service More

by MORSINJU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share this review! It's wonderful to hear that Shelly always takes such great care of you and we'll be sure to share these kind comments with her. Please don't hesitate to reach out the next time our Norm Reeves Toyota Dallas team can be of assistance!

March 11, 2025

I had a very frustrating experience. I Called three times and my service advisor would not return my calls. On my last call I was transferred to the service director, he didn't return my More

by jimflo69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

Justin Autcher and Carlos Lopez have been here 25 years, it shows. Go to them these two will get what you needed figure out. More

by mikegbirch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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