Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Norm Reeves Toyota Dallas - Service Center
Dallas, TX
1,190 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,190 Reviews of Norm Reeves Toyota Dallas - Service Center
Sort by
August 06, 2025
My appointment was at 10:00 a. m. and I needed to be out of there by 11:30 to get to my noon appointment. Carlos made sure that happened! m. and I needed to be out of there by 11:30 to get to my noon appointment. Carlos made sure that happened! More
by bliss1115
Verified Customer
August 06, 2025
3hrs for an oil change and air filter replacement is unacceptable especially when we are waiting for the car and had an appointment. unacceptable especially when we are waiting for the car and had an appointment. More
by jesusviera92
August 05, 2025
Quick battery swap. Shelly took charge and was very attentive... thank you! Shop looked clean and service area looked well staffed Shelly took charge and was very attentive... thank you! Shop looked clean and service area looked well staffed More
by D_GUERRA
Employees Worked With
August 04, 2025
Very difficult to work together regarding warranty concerns. Required Brand Engagement involvement. Many concerns are still outstanding without an explanation of possibilities. concerns. Required Brand Engagement involvement. Many concerns are still outstanding without an explanation of possibilities. More
by 123456
Employees Worked With
August 04, 2025
My service agent, Shelly is the best! & so is her new asst! Waiting room is comfy! & so is her new asst! Waiting room is comfy! More
by lenicenzon
Employees Worked With
August 04, 2025
Sergio was amazing. Very helpful and understanding. I would recommend seeing Sergio since he was awesome. Very helpful and understanding. I would recommend seeing Sergio since he was awesome. More
by miker1999jm
Employees Worked With
August 04, 2025
I had the best experience at Norm Reeves Toyota. From the service department to the sales department, I was treated so well. I think I will make this my new Toyota service center. From the service department to the sales department, I was treated so well. I think I will make this my new Toyota service center. More
by tkoonsman
August 04, 2025
Service department has been excellent since 2000. The same person has been my service advisor. My relationship will continue due to the outstanding service department. The same person has been my service advisor. My relationship will continue due to the outstanding service department. More
by dbingram06
Employees Worked With
August 03, 2025
Good service. , very professional staffing, quick in and out. Whatever you do keep your service dept. In tack especially Shelley. , very professional staffing, quick in and out. Whatever you do keep your service dept. In tack especially Shelley. More
by Johnsonherman5134
August 03, 2025
Jon is always very professional and helpful. Friendly as well. My most recent visit was pretty much a drop-in. Even though he was eating a late lunch, he dropped what he was doing and helped me Friendly as well. My most recent visit was pretty much a drop-in. Even though he was eating a late lunch, he dropped what he was doing and helped me with the issue. More
by E-Squared
