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Norm Reeves Toyota San Diego
San Diego, CA
462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 462 reviews
January 27, 2015
A man you can trust Edward Burke provided customer service that went above and beyond. A man you can trust to listen to and meet your needs. I highly recommend Toyota San Edward Burke provided customer service that went above and beyond. A man you can trust to listen to and meet your needs. I highly recommend Toyota San Diego for any vehicle purtchase. Sincerely, George & MaryLou More
by George_R
Employees Worked With
Ed Burke
Helpful January 27, 2015
Amazing service Ed Burke from Toyota San Diego was great. He was very knowledgeable about my car and was able to answer all of my questions. He made it very easy for Ed Burke from Toyota San Diego was great. He was very knowledgeable about my car and was able to answer all of my questions. He made it very easy for me to make a decision. More
by Lee D
Employees Worked With
Ed Burke
January 26, 2015
Overall good experience Ed Burke from Toyota San Diego was great. He was very knowledgeable about my car and was able to answer all of my questions. He made it very easy for Ed Burke from Toyota San Diego was great. He was very knowledgeable about my car and was able to answer all of my questions. He made it very easy for me to make a decision. More
by jason_a_
Employees Worked With
Ed Burke
January 21, 2015
Very friendly staff and a joy to work with them If have the choice I would say try and get a meeting or work with Ed Burke. He helped me from start to finish on selecting a vehicle, test driving it, If have the choice I would say try and get a meeting or work with Ed Burke. He helped me from start to finish on selecting a vehicle, test driving it, reviewing packages, basic finances, and was very easy to talk to and it truly felt like you were talking to a friend. Never felt pressured to buy and leave. felt like I was talking to someone who really wanted me to get the car I wanted and went out to lengths to make it happen. Spent many hours with him and never once complained about how picky I was or even mentioned that time was a problem. Go with him and you will walk out happy and have a great experience. Also the showroom is A+ facility. Very luxurious and fun to spend an afternoon there. More
by Enzo4370
Employees Worked With
Edward Burke
December 09, 2014
Worst car buying experience!!! Worst car buying experience! The manager (Muhammad) was rude, not friendly and lied straight to my face. I went in on a Saturday 12/6/2014 and was Worst car buying experience! The manager (Muhammad) was rude, not friendly and lied straight to my face. I went in on a Saturday 12/6/2014 and was not excited about any offers at that time, so decided to try later. I get a call back on Monday 12/8/2014 from a new sales associate with a offer I was way more excited about, so I left work and headed straight down to to Toyota San Diego. First person I see is "The manager (Muhammad)". I told him why I was there and who I was there to see. He sits me down and say that that offer is not accurate and started to try to sell me something else. When the sales rep that called me comes out to show me the paper work he actually called me about, Muhammad is trying to hint to him that he called me about a totally different car. Finally I had to walk out. Please do not go here. If you do, please do not speak with Muhammad. I ended up buying a care from Toyota Carlsbad that same night 12/8/2014 and Frank was great. More
by Richard Hernandez
Employees Worked With
Muhammad
March 01, 2014
Made an appointment at 7:30 AM to get an oil change and was told at the time of the appointment it would take about 1 hour, but when I arrived there at 7:25 AM I was told it would take 2 to 2:30 hours beca was told at the time of the appointment it would take about 1 hour, but when I arrived there at 7:25 AM I was told it would take 2 to 2:30 hours because of a long line of cars. The point of making an appointment is to get service then not 2 hours later. The service personnel didn't care so I am taking all my business trucks somewhere else from now on!!!!!!!!!!!!!! More
by 123456gapn
Employees Worked With
did not ask
January 14, 2014
I had the pleasure of leasing another vehilcle from this dealership its my third one. My salesman Michael was very knowledgeable and very courteous. I would defiantly recomend family and friends to purchase dealership its my third one. My salesman Michael was very knowledgeable and very courteous. I would defiantly recomend family and friends to purchase or lease a vehicle from this dealership. My experience was painless it was like clock work no heavy sales pressure like I've experienced from other dealerships, so that would explain why I come back. My deal was done in a reasonable amount of time, so that I was still able to enjoy the California coast since I travel in from Arizona. Thanks again for a great experience from sales to finance. Bobby Barboza More
by wideopen225
Employees Worked With
Michael
November 18, 2013
My daughter was called by her friend who was now a salesman at this dealership about coming down to look at a car. By days end, this company sold a young 19 year old a used car that would end up cos salesman at this dealership about coming down to look at a car. By days end, this company sold a young 19 year old a used car that would end up costing her 30K dollars. 360$ month car payments for 7 years with 5K dollars down. Her credit applications stated she made 800 and took home 550-600$ per month. Because "it doesn't matter" they added 2500 to the income stating it was "household" income and "everybody does that". Unfortunately, she signed away her chance to bring the car back. Later that day she calls to bring the car back. She is told to wait. The next day as the parent I go with her to ask them to take the car back. We offered to pay the restocking fees and any other costs to the dealer. Dallas the GSM, forcefully refuses. He says "we didn't' do anything wrong" She was "so happy". It wasn't that, the girl made an uninformed choice and needed financially to bring this car back. The only choice after hours of discussion was to buy another car. They only have 1 car under 10K to choose from. She is bullied into taking this car or the one that will cost her 30K…( a used scion, which we all know was worth about 14K at best) When we signed back the Scion and started to purchase the other car we wanted to sign the contract under California Law to give her 2 days to decide if she wanted the car and was flatly refused to be allowed to sign that document to pay the cost. We were forced to refuse "or the deal is off and she can take the scion home". Oh, Did I tell you this dealership the year before planned to buy my SUV for 10K dollars, I made an appointment to bring it in 3 days later ( from a Friday to a Monday) and when I got there the man who gave me the deal was not there. They refused to give me the 10K and offered me 9K. It was not a good day then either. More
by marma22
Employees Worked With
Dallas
October 04, 2013
Great customer service, great prices, and even better employees. To anyone looking for a great service rep, ask for John Levy. I've been taking my truck into Toyota San Diego ever since I moved here and employees. To anyone looking for a great service rep, ask for John Levy. I've been taking my truck into Toyota San Diego ever since I moved here and John Levy has been great for everything I've needed for my truck. I would recommend a Toyota truck to anyone and would certainly tell them to not bring it anywhere else but Toyota San Diego. Keep up the good work Toyota SD. More
by hsailor12
Employees Worked With
John Levy
September 16, 2013
I was just at your dealership and your salesman wouldn't tell me what my trade was worth, not until I decided to buy from you. This is xxxx poor business ethics...I will not recommend to my family wouldn't tell me what my trade was worth, not until I decided to buy from you. This is xxxx poor business ethics...I will not recommend to my family or friends to ever buy a car from your dealership. Sincerely Charles W. Cook (619) 573-2932 More
by charleswcook
Employees Worked With
unknown
