Norm Reeves Toyota San Diego

Over 15 years ago, I bought three Toyotas (Camry, Previa, Corolla) and a Lexus from New Cars, inc. Luckily for me, back in college, I had a room-mate who was a used car salesman. I learned early on, many Corolla) and a Lexus from New Cars, inc. Luckily for me, back in college, I had a room-mate who was a used car salesman. I learned early on, many of the tricks of the salesmen trade, thus avoiding them. I certainly understand the reviews of others experiencing common negative tactics, but remember, as commissioned employees, most are only doing what their sales managers instruct them to do. While all of my vehicles came from LA dealers, I have always had them serviced and bought parts for them at Toyota of San Diego and it's predecessor, Rose Toyota. I have always been pleasantly greeted and treated well at this dealership. I do, however, maintain an advantage over the average customer in that I have worked on many vehicles myself for over forty years. So, when I visit a car dealership for service and parts, I usually know what is needed ahead of my visit. Much like visiting a MD for your own health, one needs to have at least a basic a basic understanding of how your car or personal body works. Now that I am a senior citizen, I greatly appreciate others doing now what I used to do. I remember seeing a program advertised for new car purchasers that offered free lunch with a seminar on car basics. Afterwards, it even included a few primary oil changes. While I never needed that info, it was always great to see that this dealership went out of it's way to help those who might need a little help. I have recommended this dealership to many friends for service and repair, as I really haven't experienced their sales staff experience. I have met both the General and Service mangers, and recommend anyone speak directly to them for a fast and personal response. Sincerely, David "Santa" Williams More

Not only was this an excellent experience, but I was truly impressed with the friendliness of every person I've spoken to in my 3 visits to the dealership. I was most impressed when invited to a new ow truly impressed with the friendliness of every person I've spoken to in my 3 visits to the dealership. I was most impressed when invited to a new owner program to see the shop areas and how well organized and CLEAN they are. The best part was that when "sealing the deal" I never felt pressured to accept anything. Throughout the buying process, I felt everything was explained to me, and again, if I didn't quite get it the first time. The follow up since the purchase of my vehicle has been more than expected as well. When I had a few small things I felt needed attention, they were taken care of immediately with no questions asked. Just truly fine service. When you buy a car from Toyota of San Diego, be sure to attend the new owners meeting, which by the way, includes dinner, and a great explanation of all the services to which you are entitled. More

Ultimately, I went to a different Toyota Dealership. Toyota of San Diego did not have the SUV I was looking for because of high demand and low supply. They tried to find me the SUV I was looking for, b Toyota of San Diego did not have the SUV I was looking for because of high demand and low supply. They tried to find me the SUV I was looking for, but they were unable to get the car from another dealership nearby. My biggest gripe would be that they should have told us that they could not make this deal happen because of the unique circumstances. After a couple of days of no car, I ended up calling another near by Toyota Dealership, and was told that they had 4 SUVs for me to look at (including the very model that the Toyota of San Diego tried to get me but could not seal the deal on). They did not hide the fact that this would be difficult for them to do, and did ask for time to make this deal happen. But considering that this SUV was in high demand/low supply and that the deal to get a car for 0% APR for 60 months was about to end, they should have given me the phone numbers to the other dealerships that did have the SUV but were not interested in selling or trading their stock to Toyota of San Diego. And god bless the salesman who was working with us, but he was brand new and out of his element. Not a good combination because I would have missed out on either the car I wanted or the deal I was trying to get. More