Norm Reeves Toyota San Diego

I'm changing my review from 5 star to 1 star.The rental I'm changing my review from 5 star to 1 star. The rental car enterprise charged me for a one day rent when the dealer supposed to take care of the re I'm changing my review from 5 star to 1 star. The rental car enterprise charged me for a one day rent when the dealer supposed to take care of the rent! poor customer service!!!! Luis was the one who supposed to take care of this. More

All I wanted was a simple synthetic oil change done. When I looked at my bill, your technicians charged my wife for air and cabin filters. I also noticed the vehicle wasn’t even washed when my wife brought I looked at my bill, your technicians charged my wife for air and cabin filters. I also noticed the vehicle wasn’t even washed when my wife brought it home. I have never been to a Toyota dealership where after the service was done, the vehicle wasn’t washed. I live less than a mile from this location and will probably never come back. More

Rental car disaster. Rental car never ordered. 3 hour wait Not forthcoming about rental cost. Lost a part to the windshield for paint recall job. wait Not forthcoming about rental cost. Lost a part to the windshield for paint recall job. More

This dealership has always been very good to my family. We've owned many makes and models of Toyotas throughout the years and they have all have been serviced here at this dealership. Great service all aro We've owned many makes and models of Toyotas throughout the years and they have all have been serviced here at this dealership. Great service all around. More

Took car for oil change , car was there for 3 hours and they never called me to say it was ready horrible service by Sal they never called me to say it was ready horrible service by Sal More

I always get outstanding service from Q holt Besides the fact that toyoda Cars and trucks are great products The customer service folks always treat me like I'm family thank you for the great experience tha fact that toyoda Cars and trucks are great products The customer service folks always treat me like I'm family thank you for the great experience that's why keep coming back. More

Excelente servicio y atension, la espera fue minima, el precio fue accessible, excelente cortecia del personal asi como su presentacion, atencion en ingles y español... precio fue accessible, excelente cortecia del personal asi como su presentacion, atencion en ingles y español... More

Q was most kind, and did allow for a need the Prius has, and that the fees I paid for service will pay against the MAF control the car still needs. and that the fees I paid for service will pay against the MAF control the car still needs. More

No one ansewer the phone.Service advisors never call No one ansewer the phone. Service advisors never call back with status. Need more customer service experience leave a message never call you back No one ansewer the phone. Service advisors never call back with status. Need more customer service experience leave a message never call you back Not offer transportation More

Outstanding work! They dealt with the insurance company, arranged and contacted enterprise for car rental and completed the work in a very timely manner. You can’t tell there was ever any damage it look arranged and contacted enterprise for car rental and completed the work in a very timely manner. You can’t tell there was ever any damage it looks great! More