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Norm Reeves Volkswagen Superstore

Irvine, CA

3.6
370 Reviews

20 Auto Center Dr

Irvine, CA

92618

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Showing 370 reviews

August 10, 2015

Great Internet Manager, Andrei Maldareanu No bait and switch...no messing around. Great price and great help. We had superior service and even drove up to Irvine from San Diego (passing 3 othe More

by Chris1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Maldareanu
Aug 13, 2015 -

Norm Reeves Volkswagen Superstore responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again please be sure to like us on Facebook and follow us on Twitter. Your Norm Reeves Volkswagen Superteam

July 29, 2015

Robert Yang I had a delightful experience with Robert Yang, He took an exceptional amount of time with me & in detail went over every part of the car with me, He More

by Sinatra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Jul 30, 2015 -

Norm Reeves Volkswagen Superstore responded

Thank you for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Robert was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Your Norm Reeves Volkswagen Superteam

July 28, 2015

First time Buyer! Robert Yang is probably the greatest car salesman out there. He is very professional, calm, and understanding. Walking into Norm Reeves Volkswagen More

by Nelly1204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Jul 29, 2015 -

Norm Reeves Volkswagen Superstore responded

Thank you so much for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Robert was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Your Norm Reeves Volkswagen Superteam

July 16, 2015

Robert Yang!!! Robert Yang got my deal done. The staff here was extremely friendly and very customer service oriented. I truly appreciate their assistance! I woul More

by Exam23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Jul 17, 2015 -

Norm Reeves Volkswagen Superstore responded

Hey Larry! Thank you for this great review! Robert is truly an exceptional employee and we appreciate him for giving you a great experience! Thank you again and we look forward to working with you again in the future! Your Norm Reeves Volkswagen Superteam

July 13, 2015

"Excellent job" Robert was very professional and had a posetive attitude also I would like to thank him for providing good customer service to us. Abe P More

by Abe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Jul 13, 2015 -

Norm Reeves Volkswagen Superstore responded

Hi Abe and thank you for this great review! We're very happy that Robert was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Your Norm Reeves Volkswagen Superteam

July 12, 2015

Great Experience Andrei was great! I wanted a s specific pre-owned VW EOS, found it online at Norm Reeves VW, great and smooth process Thank you! More

by Jules R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Maldareanu
Jul 13, 2015 -

Norm Reeves Volkswagen Superstore responded

Jules, Thank you for your kind words and congratulations on your purchase! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your VW Eos and make sure to follow us on Twitter and like us on Facebook to get a hold of the latest deals. Your Norm Reeves Volkswagen Superteam

July 12, 2015

Good Deal Went in to look at the VW Passat, not really sure what to expect. Nice ride, but after, seemed like the car was a bit out of my price range. After goi More

by Mark D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Jul 13, 2015 -

Norm Reeves Volkswagen Superstore responded

Mark, Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Norm Reeves Volkswagen Irvine! If there is anything else we can do for you just give us a call! Your Norm Reeves Volkswagen Superteam

July 09, 2015

Very good dealer, excellent job! Robert helped me choose a VW cc, the car is very good, and he is very professional. He was patient that introduced all of the information abut that ca More

by Bryant (Lixin)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Jul 10, 2015 -

Norm Reeves Volkswagen Superstore responded

Congratulations on your brand new vehicle, Bryant! Robert is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again in the future. Your Norm Reeves Volkswagen Superteam

July 09, 2015

Good experience Went in looking for s specific preowned car Mercedes and worked with robert yang , easy going no pressure , him being a mercedes mechanic before assur More

by CLK550
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Jul 09, 2015 -

Norm Reeves Volkswagen Superstore responded

Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Robert was able to meet your needs. At Norm Reeves Volkswagen Irvine, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and pressure-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Your Norm Reeves Volkswagen Superteam

July 07, 2015

Exceeded expectations by far! We went to the Irvine Auto Center to check out a variety of cars and brands. Robert Yang at Norm Reeves VW introduced himself and very patiently lis More

by mynewcar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Jul 08, 2015 -

Norm Reeves Volkswagen Superstore responded

Hi and thank you for this great review! We're very happy that Robert was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Your Norm Reeves Volkswagen Superteam

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