Norris Ford

Stan and Jeff were a dream to work with. Like working with your family. No hard sale. Just good honest people. We will be back. Thanks Stan and Mary Palmer with your family. No hard sale. Just good honest people. We will be back. Thanks Stan and Mary Palmer More

Mark did a great job with helping me with my overall purchase. I told him what I wanted regarding my trade in and my monthly payments and he came through. I wasn't sure that I would like driving a car purchase. I told him what I wanted regarding my trade in and my monthly payments and he came through. I wasn't sure that I would like driving a car after driving a SUV for nine years, but I love my new ford focus! Thanks again! More

The people we dealt with at Norris Ford were friendly and extremely helpful. The purchasing process was incredibly smooth and we walked away with a great car at a great price. They will continue to have my b extremely helpful. The purchasing process was incredibly smooth and we walked away with a great car at a great price. They will continue to have my business for years to come and I would recommend them to anyone. More

The salesman I dealt with, Matt, was about as nice and pleasant as can be, as was his helper that day, Larry. Unfortunately salesmen don't make car dealerships run. The management at this place, Jim (ot pleasant as can be, as was his helper that day, Larry. Unfortunately salesmen don't make car dealerships run. The management at this place, Jim (others?) has a problem. When the salesman agrees to a price, the manager has to approve it before it's good. That's the way the game is played. But once the manager agrees to a price, they prep the car, you sign the papers, are ready to give them a check, and then the manager reneges on that price -- you have been had. When you the customer make a mistake, you pay for it -- sometimes dearly. When the manager makes a mistake, he needs to take responsibility for it. The managers at Norris Ford need a lesson in responsibility. To compound matters the manager Jim had the audacity and cowardice to blame the salesman who wasn't even there that day. He should be ashamed of himself and be sent back to management 101. It should give you some idea of how they likely run their entire operation. I’d be suspect that their service department might operate similarly given the manager sets the example for the entire business. If they break something while working on your car do they make some excuse and charge you for it anyway? That's not the type of organization that you want to do any business with. I took my business elsewhere, you should too. More

Chris took his time, made sure we were happy and answered any and all questions we had. He even stayed past 9pm when the dealership closed to make sure we were comfortable with the car and it's features. Syn any and all questions we had. He even stayed past 9pm when the dealership closed to make sure we were comfortable with the car and it's features. Synced both my blackberry's and even offered a return visit if we wanted more assistance or info on the features. Chris made sure we were perfectly happy with everything before he had us sign anything. He even offered to help us clean out the trade-in car. More

I was very impressed with how Stu Curtin was so easy to work with and help me along the way. I emailed Stu that I was looking for a certain kind of vehicle (Dodge Dakota 4x4 Auto Quad Cab) and he had one i work with and help me along the way. I emailed Stu that I was looking for a certain kind of vehicle (Dodge Dakota 4x4 Auto Quad Cab) and he had one in stock. I will be using this vehicle to do estimates in our Lawn & Landscaping business (Grosh’s Lawn Service) and to take equipment to be repaired also. Stu got back with me and sent me the information by email. Stu made arrangements to meet me halfway to test drive the truck (we are 2 hours apart) that Friday. This is the first vehicle I purchased from Norris Ford and it WILL NOT be the last. I did not look anywhere else because I truly trusted Stu and wanted to do business with someone whom I could trust. I would highly recommend Stu to anyone who was looking to purchase a new or used vehicle and who wanted to know that they were dealing with a truly professional salesman. Stu made arrangements to deliver the truck to my home (Friday evening) do to our busy work schedule and this was a tremendous benefit because I did not have to stop working to be able to purchase this truck. The truck was delivered, I signed a couple of papers (hard tags were already on truck) gave them the check. It was that easy. Thank you Stu for a wonderful truck buying experience! Tom Grosh, Owner Grosh’s Lawn Service More

My experience with Norris Ford and my sales rep., Stan, was extraordinary. Stan immediately made me feel welcome and comfortable as soon as we entered the dealership. He was extremely knowledgeable about was extraordinary. Stan immediately made me feel welcome and comfortable as soon as we entered the dealership. He was extremely knowledgeable about the vehicles and answered all questions satisfactorily. The vehicle that we wanted was not in stock but he worked fast and hard to get it for us in a timely manner. He kept constant communication with us to keep us up to date on the progress. A++++ sales and service!! More

The salesman Chris Crocker was a pleasure to deal with. Out of the 4 dealers I worked with, he was the most honest and sincere. His prices were always the lowest and he kept me in the loop during the fact Out of the 4 dealers I worked with, he was the most honest and sincere. His prices were always the lowest and he kept me in the loop during the factory ordering process. I recomend him to everyone! More

Our experience with Norris Honda specifically with Ms Becky Stafford was truly exceptional for start till finished. We never felt any pressure in the buying process unlike other sales representatives th Becky Stafford was truly exceptional for start till finished. We never felt any pressure in the buying process unlike other sales representatives that we have dealt with in the past. Becky treated us in a most professional manner yet so friendly and very accommodating seeing to it that everything wis taken cared of to meet our needs to the best of her abilities. We came from a very hospitable country and knows the true meaning of customer service. We have been living here for more than 1o years now and this is the first time that we experienced customer service the way we know it and Ms Stafford brought back those good memories. Its only been a week since we bought our 2011 Civic. We have heard of Norris Honda's impeccable after sales service reputation. We are very eager to find out for ourselves and hopefully they would meet our expectation but we pray that it will not happen soon. More

Checked around 3 other Ford Dealerships in the area, settled with Norris Ford because of the staff, they all were friendly and make the whole purchase worth the trip down to Baltimore. The excellent cus settled with Norris Ford because of the staff, they all were friendly and make the whole purchase worth the trip down to Baltimore. The excellent customer service extended from the salesman Chris, all the way to the top, Bill the sales manager was very personal and helpful and made us feel welcome, and the finance officer Will had all the paperwork ready quickly and the whole purchase was made very easy. Thanks guys! More