North Country Ford Lincoln

Great and Timely Service I filled out the on-line service request for my 2005 F-150 Super Crew. The process was quick and easy. Once the vehicle was dropped off Jack Hackman k I filled out the on-line service request for my 2005 F-150 Super Crew. The process was quick and easy. Once the vehicle was dropped off Jack Hackman kept me informed of the diagnosis and progress of the vehicle. He also quoted me the estimate of the repairs. He informed me that they would have to get parts in and what the time frame would be for completion. Jack kept me up to date on the repairs and once completed the invoice was less than the estimate. I own 3 Ford family products and North Country Ford does all of my service work. I find them to be honest, fair and responsive to my needs. They will continue to get my business. More

Very Friendly and Honest Service Over a week ago I decided to look into buying a new vehicle. I went to Brookdale Luther Toyota and test drove a 2016 Tundra. It was a nice truck. Late Over a week ago I decided to look into buying a new vehicle. I went to Brookdale Luther Toyota and test drove a 2016 Tundra. It was a nice truck. Later that same day I went to your dealership and test drove a Ford F-150 V8 and V6 3.7 ecoboost. Both had similar power. I opted on buying the V6 3.7 liter ecoboost. Both Matt Stockey (sales) and Brad Arnold (Financing) were very friendly and honest. They did not give me the runaround. Matt explained to me the difference between leasing and purchasing. Brad was able to get the lowest interest rate and an excellent warranty. The monthly payment was within my budget. Thank you to both Martt and Brad I now own a brand new Ford F-150 and I am enjoying every bit of it. -Justin S. More

Late Getting Car Back/Lack of Customer Service I brought my car in due to noises that it was making when I was breaking, noises in the dash from the heating/cooling system (possible the computer) a I brought my car in due to noises that it was making when I was breaking, noises in the dash from the heating/cooling system (possible the computer) and a wheel balance on Tuesday night to pick up a loaner for a Wednesday morning appointment. Jim called late on Wednesday to let me know that he wouldn't be able to get my car in (which is fine as I had a loaner). I had to call and follow up on whether my car was ready on Thursday, before I left work to go home. I was told that the paperwork wasn't completed, but that someone would ask Jim to do so. When I arrived and was presented the bill it had charges on it for the tech to look at the brakes. Really? The tires were coming off for balancing, but I still had to be charged for the labor for him to check on the brakes. I was also told that I would need an alignment (something that would've been nice to be told before I was there to pick up my car so that I could get it done) as my tires were cupping. No information about how bad the tires were. I did talk to Roy who was helpful and he did answer some of my questions. As to why a car with 24,000 miles on it would have cupping he wasn't able to answer other than the MN roads can cause it. He was surprised that I wasn't offered an alignment from the dealership (glad I wasn't the only one). The lack of a phone call this past week has upset me as I feel like I was an inconvenience. It also makes me wonder if buying a different car from your dealership truly was the wisest decision I have ever made as the customer service wasn't too great then (thought we had worked it all out, but guess not). I'm hoping that should there be a next time that I need to use the services that customer service will be better. It doesn't seem right to give the score for customer service as it makes it look bad for Roy. Roy was wonderful and did what he could to calm me down; it was Jim that didn't call me about my car. More

Great Service We brought in our Ford Edge for service. We always receive excellent service work and communication with the service department. They are a pleasure We brought in our Ford Edge for service. We always receive excellent service work and communication with the service department. They are a pleasure to work with. More

Best Deal over any other dealer. Helpful and didn't rush you or put me in something I didn't want to buy. Very Nice. Helpful and didn't rush you or put me in something I didn't want to buy. Very Nice. More

Great communication with service managers Thanks for the shuttle home. Great communication with service managers. When you spend almost $700 you would think a free oil change coupon would have Thanks for the shuttle home. Great communication with service managers. When you spend almost $700 you would think a free oil change coupon would have been nice. More

Premium Extended Warranty doesn't mean much I purchased the premium extended warranty with my 2013 F150. Last week I went in and told them that the trim on my window door is coming off and the w I purchased the premium extended warranty with my 2013 F150. Last week I went in and told them that the trim on my window door is coming off and the window make noise when I roll it up. I told them I think it was the rubber track getting dry and might need replacing. After leaving my truck there for the day I thought I would get it back fixed. Instead they called me and said that the window trim and the rubber track needs to be replaced and that is not covered under warranty. The cost would be almost $1,000. I don't remember them telling me that when they sold the package to me. Oh, well what's worse is that they charged me $70.00 for telling me what I told them was wrong is not covered by warranty. They could have told me that when I told them what was wrong in the first place. Then I wouldn't have wasted a day on it. More

Amazing Experience I went online to look for a particular truck and found it at Luther North Country Ford. I completed the pre approval application and immediately got I went online to look for a particular truck and found it at Luther North Country Ford. I completed the pre approval application and immediately got a response back from Mark Tallarico. I fell in love after test driving the truck and on the day I went to complete my paperwork and pick-up the truck I walked into the showroom and saw the 2016 F150 Supercrew in Ruby Red, need I say more!!! As I weighed my options between the 2 trucks Mark Tallarico offered positives for both trucks and never steered my decision making one way or another. He listened and oh the patience that man has!!!! After making my decision (the right one) Mark and Andy Malm in financing took care of the rest. I worked with Delivery Coordinator Dana Schultz who was wonderful is setting up my accessory options. I could not of been happier or as warmly welcomed and taken care of as I was at Luther North Country. More

Warranty claim turns positive experience. I spoke with the service mgr.at North Country Ford and agreed that a trim piece would be covered under warranty but first needed to speak to Ford rep. I spoke with the service mgr.at North Country Ford and agreed that a trim piece would be covered under warranty but first needed to speak to Ford rep. to confirm. I followed up after a few days with a phone call to get the final decision and asked to speak to service mgr. 3 different times over a 4 day waiting period and everyone that answered just said that they would forward the message to him. He never called back, I called a 4th time and reach someone special, Sorry I don't have his name but he wanted to know what my concerns are and agreed to continue my effort in place of the service mgr. as he scheduled an appointment with me and got it done. This 4th person saved your reputation with me and I will be careful about scheduling another appointment with service if I see or hear of that kind of treatment again. More

Thorough and took care of issue another Ford dealer didn't I had an issue with a main seal leak under warranty. One Ford dealer I went to for convenience didn't mention it. A friend of mine happen to notice it I had an issue with a main seal leak under warranty. One Ford dealer I went to for convenience didn't mention it. A friend of mine happen to notice it when helping me with my car one day. I took it back to CR north country where I purchased the vehicle, because they clearly tend customers. They assessed the issue and remedied fix under the warranty. Service was thorough and the staff was polite and helpful. I trust the issue is resolved and if it becomes a concern in the future since it was a major fix (2 days) they will stand behind their work and make it right. More