North Country Ford Lincoln

Recent Service North Country has always done a great job any time my vehicle has been in for service. The most recent service took less time than I thought it would. North Country has always done a great job any time my vehicle has been in for service. The most recent service took less time than I thought it would. Super Job!! More

Frustrating experience & poor communication My Ford Mustang was towed to North Country Ford because of an ignition key cylinder problem on a Sunday afternoon. I called right away Monday morning My Ford Mustang was towed to North Country Ford because of an ignition key cylinder problem on a Sunday afternoon. I called right away Monday morning and was on hold for 27 minutes before I hung up. I tried again an hour later and this time left a message since no one answered the phone again. I did get a call back 3 hours later and a message that i would get a call when they knew more. I called multiple times and waited on hold for over 20 min each time. I really don't think the phone is ever answered, you always have to leave a message and hope you hear back. My car sat untouched for 4 days and it may have been longer had I not called for status. The actual repair was done in a timely manner, but the lack of communication from the service department was extremely frustrating and I will not be back...ever. More

It was a positive experience My car buying experience was much more simple than other dealers I have dealt with in the past. I didn't want to deal with the typical "back & forth" My car buying experience was much more simple than other dealers I have dealt with in the past. I didn't want to deal with the typical "back & forth" with an unseen manager. When it came down to the final negotiation, it was professional and fair. It was a positive experience. More

Always a pleasure! Dave from the service desk is wonderful! He explains everything in detail and makes sure you understand everything and are happy with your service be Dave from the service desk is wonderful! He explains everything in detail and makes sure you understand everything and are happy with your service before leaving! Tony from Quicklane is ALWAYS a pleasure! He remembers me every time I'm in for an oil change. He is exactly the definition of great customer service! More

very good Got my oil change, And locking lug nut's. Service was good. The only problem getting the part's. I bought my Mustang in June, And it took this long to Got my oil change, And locking lug nut's. Service was good. The only problem getting the part's. I bought my Mustang in June, And it took this long to get them. And the door lock cap was the wrong one. But my salesman Greg Veum is the best. I have bought 2 cars from him, And my daughter and friend also in the last year. I will always send people to Greg. More

Best Auto Dealership EVER! This is absolutely the best place that I have ever purchased a vehicle from. Most recently, I purchased a 2015 F150. This is the seventh vehicle th This is absolutely the best place that I have ever purchased a vehicle from. Most recently, I purchased a 2015 F150. This is the seventh vehicle that I have purchased from North Country. They always treat you with the utmost respect. The prices are fair and the service is wonderful. Mark DeMars has sold me nearly all of the vehicles that I have purchased from NC. He is a great guy. I consider him a friend. That is saying a lot for any salesman. More

Excellent Experience First time buyer and was impressed by the combination of customer service and team collaboration. Everyone on the team made our experience very positi First time buyer and was impressed by the combination of customer service and team collaboration. Everyone on the team made our experience very positive. The team presented our options in a non-pressured manner and were very good in understanding our desires. More

Excellent Customer Service I had my 2006 Explorer in for routine maintenance today. Tony from Quiklane handled everything. He does an excellent job throughout the entire proces I had my 2006 Explorer in for routine maintenance today. Tony from Quiklane handled everything. He does an excellent job throughout the entire process, from check-in to check-out. It's why I don't go anywhere else with my Ford vehicles. More

Pleasant staff; poor communication This was the second service visit I've had with this Luther location and both have been disappointing. The first was a Quick Lane oil change that took This was the second service visit I've had with this Luther location and both have been disappointing. The first was a Quick Lane oil change that took nearly 2 hours. They did comp the oil change, but it was clear there was confusion behind the scenes. The second was another oil change and tire rotation. I'm still not certain the tires were rotated and balanced. More problematic is that I had two problems I asked them to diagnose, and was charged $139 for each - two separate issues, two separate diagnostic fees, they told me. I was called and given an estimate for repairs ($1,700), and told the parts would take about 3 days to arrive. I told the tech to do just the oil change this time, and I would schedule a time for the following week for one of the repairs, and next month for the second. When I picked up the truck, they had completed the first repair with an additional $800 bill I wasn't prepared for. More

Unmatched Service and Unmatched Customer service too Billy helped us get or new car and was the greatest. It seemed like we blew through the whole process. We went through the process without a hitch and Billy helped us get or new car and was the greatest. It seemed like we blew through the whole process. We went through the process without a hitch and were on uor way with a new car! More