North Country Ford Lincoln

Thank you for excellent service on 9-2-2015 I drove my 2009 Ford Escape in with two warning lights on (check engine and a wrench). After looking at the manual, I found out that the wrench warni I drove my 2009 Ford Escape in with two warning lights on (check engine and a wrench). After looking at the manual, I found out that the wrench warning light denoted a problem with the throttle/power train. I explained to Christine Schulze, Service Advisor that I have only one car and I was afraid to drive it on the freeway. Christine said that she would try to fit me in the same day. She asked me if I would like a shuttle ride back to my home. The shuttle ride was very helpful since I didn't have a ride back. I am very happy that Christine fit me into the schedule that day even though I did not have a scheduled appointment. Christine told me that if it was a throttle problem, Ford had extended the warranty and the throttle could be replaced at no additional cost. I was able to have my car serviced the same day under warranty. I want to thank both Christine Schulze and North Country Ford Lincoln, Coon Rapids for the excellent service provided to me! More

Spoiled by great Ford technology. Key fobs were not working. Made me realize how spoiled I am by great Ford Fusion. They got things handled as soon as possible. Brent was great at keep Key fobs were not working. Made me realize how spoiled I am by great Ford Fusion. They got things handled as soon as possible. Brent was great at keeping me grounded. He even helped me get some pine pitch off my car ( I mentioned this in passing and he took care of it). Thank you Northland Ford. More

Service Had my car in for service and warranty work, came back with crack in glass. Chris Schulze was not to helpful with the situation. Talked with Tom Glans Had my car in for service and warranty work, came back with crack in glass. Chris Schulze was not to helpful with the situation. Talked with Tom Glansman who took GREAT care of me and was much appreciated! More

Recall Made appointment online for two warranty items to be taken care of. Arrived at the dealership at my appointment time and explained that I needed to be Made appointment online for two warranty items to be taken care of. Arrived at the dealership at my appointment time and explained that I needed to be out and on the road within two hours because I had to pick up my daughter from daycare. Not only did the service advisor ensure that he would try and get the work taken care of within the specified time, but he would set up a future time if both jobs couldn't be taken of within the two-hour window that I needed it to be. They performed one recall on my vehicle within the time frame I needed and explained on my next visit that the second item will be taken care of. I have a very busy schedule outside of work so I am only able to make it into the dealership at very specific times. My service advisor seemed to understand how important it was that I at least got one of the warranty claims taken care of today and he was very professional with getting me and my vehicle taken care of. Best service I've received from a service department so far. Definitely recommend North Country!!! More

Very efficient. Kelly was very courteous and everything was handled in a timely fashion. The service was great as usual. The waiting area was nicely appointed and co Kelly was very courteous and everything was handled in a timely fashion. The service was great as usual. The waiting area was nicely appointed and comfortable. More

oil change The service is always great! Kelly was gracious and quick! Was a little disappointed in the car wash - although it was cleaner than when I brought i The service is always great! Kelly was gracious and quick! Was a little disappointed in the car wash - although it was cleaner than when I brought it in, the windshield was still dirty on the edges! But overall, was pleased with the service and personnel. More

Outstanding! From the time I arrived until I departed the service was outstanding. Everyone was friendly and very professional. The service was quick and I alway From the time I arrived until I departed the service was outstanding. Everyone was friendly and very professional. The service was quick and I always appreciate leaving with a clean vehicle. This is my first Ford and I have only been to this facility since I purchased it. I plan to return each time I need service based solely on the quality of the visits! More

Great Jon The service was exceptional from coming in for an oil change, to the fixing of a Ford recall. Everything was explained and completed to the letter. The service was exceptional from coming in for an oil change, to the fixing of a Ford recall. Everything was explained and completed to the letter. More

It was great! The personnel were exceptional accommodating to me and very helpful. This is my second C-Max hybrid and I am thrilled with the car! The experience wi The personnel were exceptional accommodating to me and very helpful. This is my second C-Max hybrid and I am thrilled with the car! The experience with this dealership was outstanding. More

Love it here! I always bring both of my fords here for any type of service they need. Everyone at ford is very helpful and I always leave happy and a wallet full of I always bring both of my fords here for any type of service they need. Everyone at ford is very helpful and I always leave happy and a wallet full of money still! More